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    Chapman Funerals & Cremations

    4.0 (4 reviews)
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    Shepherd Funeral Homes

    Shepherd Funeral Homes

    (7 reviews)

    If you want your loved ones taken care of after they pass away then stay away from this funeral…read morehome! My MIL passed away on a Sunday. We met with Bill from the Kingston location Monday morning. We went over all the costs and details. For a one day 4 hour wake and a meet at the cemetery funeral it was over $9000 without including casket, vault, or anything like that. When we were there Monday morning Bill said my MIL was already embalmed. We had the services on Saturday so 6 days from the date she passed. On the morning of the wake Bill calls me and tells me that my MIL does not look good and she has significant blisters on her face and we should do a closed casket (not my MIL wishes)! Now an embalmed body properly done should not show signs of blistering by day 6. Bill stated he would talk to the owner about getting the embalming fee reimbursed. So the following Tuesday I sent an email to the owners and never got a response. I waited a week and contacted Bill. He stated that the office would give me a call. 5 more days go by with no call. Finally I threaten them with contacting the state and after 2 more phone calls to the answering service someone calls me back and states a refund will be going out in the mail. A whole $690 back from over $9000 given to them for this egregious mishap. $90 of that was because we paid for a hair stylist to come in and do her hair. Also the day of the wake the doorman kept asking the 18-22 year old females "what's the password" before he would open the door for them. Like way to be creepy! Needless to say, we got some money back for their mistake but it doesn't negate the fact that family feels like they never had a real chance to say goodbye. Also never a response from ownership of the funeral home or an apology in any way! I would stay far away from this place!

    We required funeral services for my mother recently and we used Shepherd Funeral Home…read more I have to say they were professional and caring. Every step of the way I was kept well informed and we were able to have the most wonderful services for her, just as she wanted and just as we wanted. We found the staff and funeral director to be available helpful and answered all of our questions that we had. If you have never gone through a loss and the stresses of losing someone they go above and beyond explaining things and walking us through the whole process. Thank you Shepherd Funeral Home

    Chapman Funerals & Cremations - funeralservices - Updated June 2026

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