We are so grateful to have had Charlene as our agent. She helped us buy our home while we were living 3,000 miles away across the ocean, and she made what could have been a stressful experience feel completely manageable. She was always responsive, incredibly patient, and never once pushy. Instead, she offered honest, unbiased guidance that helped us feel confident in every decision. She even went out of her way to visit homes for us to determine whether they were worth flying out to see in person -- which meant so much to us. Her attention to detail and dedication kept everything moving smoothly and ensured nothing was overlooked. We truly felt she had our best interests at heart. We would choose her again in a heartbeat and can't imagine going through this process with anyone else. read more

Charlene was an absolute pro to work with in selling our home. The whole experience is stressful in general, but she really helped us manage the process, step by step. She was super organized and on top of things from the get go which is what we really needed to stay on track. She was diligent in communicating with us throughout the process and following up. We were really fortunate to work with her and I can't recommend her enough. read more

We first worked with Charlene in 2024. She is very knowledgeable and patient, which was a great experience as first time home buyers. We appreciated how she showed us the ropes over the course of a few months back then. We went back to her early 2025 to continue looking for a home and she helped us secure an amazing deal on a great home! read more

Charlene is the one of the most talented and pleasant realtors to work with in the Bay Area for a plethora of reasons - but mainly the most awesome client experience that she strives for. Not only she has market expertise, she also has extensive experience in the area and really stands for her clients best interests. She is very empathetic, and considered our preferences and gave us helpful advice on how to navigate the home buying process. We are first time buyers and it was very intimidating until we found Charlene! She makes sure that we get all our questions answered in time and is always friendly & professional in her work. On top of that, she has amazing skills to assess the house price and helped us get a great deal for our home offer! If you're looking to buy in the Bay Area, I would highly suggest going with Charlene for your purchase. read more

Round five with Charlene, and she absolutely crushed it--again! Selling with her was smooth and stress-free, just like all the other times I've worked with her. From our first meeting to closing day, she was on the ball. She's got a deep understanding of the market and knows exactly how to get the job done. Marketing? She nailed it. Showings? Handled like a pro. And when it came down to negotiations, I knew I could count on her guidance and expertise. There was another similar unit in my building for sale at the same time, and mine sold much faster. What I appreciate most about Charlene is her personalized approach. She really takes the time to understand what makes your home special and highlight its best features. Plus, she's super easy to talk to and always has my best interests at heart. Charlene is consistently top-notch. Thanks a million, Charlene, for making home selling a breeze--again! Looking forward to working with you to purchase my future home. read more

We got Charlene's reference from one of our friends and they sure did do us a tremendous favor. Why should you choose Charlene? Because, with her you get: - Somebody who cares about what you want. - Explains you every step of the way with heart of a teacher. - Tells you more about the property and examines it like she's going to buy it herself - Is so thorough with her research that you are never ever in doubt and have the best possible information to make decisions - Is on your side and will fight to get you the best deal Simply put, I have worked with a few real estate agents in the past and I'm never ever going to search for another agent again. I'll simply call Charlene. read more

I cant recommend Charlene highly enough! Throughout the home hunting process she was an absolute gem. Her warmth and gentleness made every interaction a pleasure, and her attention to detail was remarkable. What really stood out was her patience with us she took time to understand our needs and concern, never rushing us and she was equally patient in dealing with other seller agents.Charlene kept us motivated during inevitable ups and downs of process. Thanks to her dedication we found our dream home. If you are looking for a realtor who truly cares about her client and delivers exceptional service, look no further than Charlene Jung. read more

Charlene is an amazing agent. My husband and I decided to sell our home of many years and downsize to a condo. Charlene helped us every step of the way on a very long journey. She was always on top of everything from getting home repairs, contractors and recommending a home insurance agent when I was having difficulties finding a company. Charlene was always a step or two ahead of what we would need to do to make sure the sell and move went as smoothly as possible. We would work with Charlene again without any hesitation. If you're looking for a great real estate agent, Charlene is the best!! read more

We bought our very first home through Charlene and let me take a min here to describe the experience- Charlene is one of the best real estate agents one can ask for. When we started looking for the house, there were so many questions, so many concerns but she helped us through all, she made sure we were satisfied throughout the process. She was extremely patient during our home buying process and accompanied us for every visit until the time we finalized our house. She is very prompt in her response. Overall, we had a great experience working with her. I would strongly recommend Charlene for your next house! She is just too perfect! :) read more

Charlene is just amazing at what she does. She's very thorough and detail oriented, and will be with you at every phase of the home hunt, and even after you have closed on your home. Her unique approach to work with clients, and ability to smoothen the whole process of Home Purchase and Sale is just fantastic. I have had worked with Charlene Jung during my two home purchase in last decade. I highly recommend her for having her as an agent ! Kudos to her for the amazing job she does! You rock charlene !! read more

Attention! First time home buyers or even homeowners - You need to get Charlene to be your agent! If Yelp offers beyond a 5-star rating, I would give Charlene the highest rating this page can offer. As a first time home buyer, there are so many questions, uncertainties that one has and from actual experience, Charlene has been the most patient, diligent, honest, experienced, personable and super knowledgeable agent. I am truly blessed to have her recommended to me. I had dealt with an agent prior and it wasn't the best experience. Perhaps it's due to my budget being so small and I'm looking to buy something that may not seem as profitable to some but with Charlene - she is super helpful and is all about personal relationships. In this type of field going through each and every open house or unaccepted offers, it can be super overwhelming. Having an agent who is super supportive and "very" patient is key. There are tons of questions I would continue to bombard her with and not ONCE did she show any unprofessional attitude or frustration. It felt genuine that she wanted to help me get the home of my dreams. She listened and THAT is important. She was always prompt on replying to my texts or calls. If she was busy, she would let me know she'll get back to me within a certain time-frame. Rest assured, each and every question you have, she WILL give you an answer. This actually puts me at ease a bit more while going through the buying process. After your purchase, don't think the relationship ends there. You'll still have questions later on and she will still help answer them. Seriously an angel sent to guide you through the process. Every step of the way, she thought about what I wanted or needed. She was super communicative. That is also another KEY importance when you're buying your first home or even selling a home or buying your second home. Whatever phase you're in, in the real estate market, I highly recommend her and please consider working with her. You will NOT regret it. We're all so busy with our work schedules and other commitments nowadays yet buying or selling a home can be stressful. She helps make it feel less stressful. I can't thank her enough for even stepping in to answer questions that my loan agent should of answered. To have an agent that values building personal relationships is priceless. She is truly the BEST you can have in this world or market! I hardly write reviews unless it's truly worthy to rave about and this experience was beyond my expectations. Thank you so much Charlene for your help through my buying journey. read more

Charlene took the time to understand our needs and preferences and was very helpful throughout the entire process. She is very responsive and answers emails and text messages very quickly. She consistently provided us with valuable insights and guidance and with her help we were able to find a good property. read more

Charlene is absolutely wonderful to work with. working with her was like having a friend that is working for you. She helped us every step of the way! She was more than helpful in finding us a great house for us in Bay Area. She was extremely honest, upfront, and was able to find us a great house that fit right in our price range! She was extremely communicative and easy to reach to answer any of our questions at all times. I absolutely recommend her :) read more

This was the first time we have ever sold a home and Charlene was absolutely phenomenal to work with. She walked us through the entire process and she was with us every step of the way, even after we closed escrow! Charlene is incredibly knowledgeable about the local market, she is extremely responsive when we had any questions or concerns, and she worked tirelessly to help us prepare, stage, and ultimately sell our house for top market value. I think what really stands out about Charlene is how much pride she takes in the quality of her work. She made our home look absolutely stunning in her direct marketing materials and she followed up with us after every single showing with specific feedback. When it came time to evaluate the many offers we received, Charlene turned into a fierce negotiator behind the scenes and helped us maximize the sale of our home. I can honestly say I loved working with her and I actually enjoyed the process. If and when we decide to buy and/or sell our next home, Charlene will be the first person that I call. I trust her instincts, her integrity, and her work ethic. Thank you Charlene for everything! read more

My experience working with Charlene was smooth from start to finish. I highly recommend her for anyone looking for an agent who is knowledgeable, organized and strategic, with the ability to get you into a new home under budget and ahead of schedule. I was looking for an agent with experience transacting 1031 Exchanges. A good friend referred me to Charlene who turned out to be the perfect fit as she also has expertise with investment properties in the Bay Area. We met and started our search back in Nov 2019. While I had ideas about the neighborhoods I'd be interested in, I looked to Charlene to help define and narrow down to the best fit for my criteria based on location, product, price, and ROI. With the timing requirements to successfully execute 1031 Exchange, we needed to be laser focused about what to target. I was also interested in a few neighborhood's outside of her area, so Charlene referred me to a few other agents who specialized in those specific neighborhoods. The sale of my original relinquished property was delayed by COVID, so for a few months Charlene kept us informed on the changing state of the market and made a few updates to our strategy based on what was working in this new market. Buying and selling during COVID was interesting and fraught with constant changes, and it was super helpful having Charlene to navigate through the uncharted times. Charlene coordinated closely with my mortgage broker to tee up all the necessary pre-approvals needed. With all our advance preparation, once the sale of the relinquished property went through we were a well oiled machine, armed and ready to make offers. Within days, we identified a suitable property and wrote our 1st offer which was rejected on Wed. Undeterred, we identified a second property that same evening. Charlene booked us a viewing the very next morning, Thursday. We saw it, liked it, but the property required some work. Charlene arranged another viewing for Fri morning so my contractor could do a walk through. We put our offer in on Saturday, it was accepted over the weekend and we were in contract by Monday.  Thanks to Charlene's meticulousness -- our offer was comprehensive, clean and strong, setting us apart from the 6 other offers.  Total timing from close of the old relinquished property to in contract on the new replacement property was 12 days. Once in contract, Charlene proactively advocated to have the sellers address some issues with the house (loose fence boards, toilet not flushing, light in dining room). She managed all the activity with the sellers, mortgage, appraisal, exchange intermediary, escrow -- keeping me informed on the status and any action needed from me.  For everyone's safety during COVID, Charlene arranged the signing with the notary to be at my house, outside, on my driveway. She attended the signing as well to be present for any questions that may arise or cause delays. We closed a few days ahead of schedule. read more

Charlene was a rare find for us. She is a passionate real estate agent and it was great working with her in selling our home for my wife and I. We were impressed with her professionalism, knowledge, honesty, strong work ethic, attention to details, due diligence in follow up, keeping us informed daily and going the extra mile, all with an easy and friendly demeanor. She was available to us any day of the week and always answered our questions promptly. Charlene helped us in difficult areas, provided good advice and solutions which helped sell our home smoothly and seamlessly. She is enjoyable to work with and I would highly recommend her for any real estate transactions. read more

Responsive, thorough, detail oriented, and instructions for each step of the process (extensive knowledge) She was such a pleasure, went above and beyond to help us purchase the home we were looking for. read more

Charlene was extremely helpful, knowledgeable and responsive as our agent. Her professionalism, expertise and excellent interpersonal skills work synergistically to make her a wonderful representative for anyone attempting to purchase or sell a home. We were the first time home-buyers and she made the whole process seem less. She always answered all the questions we had and was super available throughout the process. read more

Charlene's knowledge had helpers out tremendously while we were looking for our current house. She was alway responsive and always had great insight during our house tours. Would definitely recommend her. read more

Charlene was a great buyer agent for us. I was impressed with her attention to detail during house visits and appreciated the insights she shared with us. She kept the process super clear for us. We were first-time home buyers so her organized approach definitely made the process smoother. I liked working with her and would recommend her to anyone looking to buy a house. read more

Very professional realtor. Knows all pit falls a buyer can face. As ours was new construction, she had advice on what all to check on each walk-through with the builder. She was there on all walk-throughs making list of all problems and follow through on them. Will refer as a great realtor for sure. read more

Charlene is professional, knowledgeable, persistent, and very responsive. She went above and beyond what we expected from our real estate agent and made the home buying process smooth and pleasant in one of the worst market conditions for buyers. I highly recommend her. read more

It's been a great pleasure to have Charlene as my buyer's agent: Charlene is very thorough, explains everything in great detail, responds to emails and text messages very fast, extremely dependable. I felt confidence in her experience and skills as my buyer agent. I also like Charlene's "no pressure" approach because buying a property is stressful enough and it's also a big step that you should not rush. It also shows that Charlene cares - she truly wants to help you find the property you love. In addition to professional qualities, Charlene has such a great and warm personality! it really was a pleasure working with her and I am sure we will be working more in the future! read more

Charlene was a great buyer agent for us. I was impressed with her attention to detail during house visits and appreciated the insights she shared with us. She kept the process super clear for us. We were first-time home buyers so her organized approach definitely made the process smoother. I liked working with her and would recommend her to anyone looking to buy a house. read more

We are a return customer of Charlene: she just helped us buy our 2nd house! Charlene is always super responsive and knowledgeable. She was always quick on providing us useful insights for all the houses that we've looked at. Would definitely recommend her! read more

Charlene helped my Mom find a condo in the Bay Area. For months she shared her experience with my Mom about all the different South Bay neighborhoods. When my Mom decided on an area that she liked, Charlene helped us visit different units in the neighborhood. Once we found one unit that we liked, Charlene recommended to us just how much to bid under asking price. Our first bid was accepted! Charlene also helped refer us to different mortgage brokers who got us preapproved and closed fast in 30 days. Even after the move in, Charlene helped us with little things like ordering new garage openers. Charlene is patient and hard working, and we are glad we found her. Here is what my Mom said: Charlene Keiko Jung is the realtor you've been looking for but didn't think existed. She is honest, experienced, professional, knowledgeable, responsive, hardworking, and trustworthy. She will always be in your corner, telling you the truth even when it might not be what you were hoping to hear. Bottom line is: she is looking out for your best interest because she has built her business upon her integrity and good reputation. Charlene has many referred and/or repeat clients because of previous clients like us who had a great buying (or selling) experience with her and sang her praises to others in need of a reputable realtor. Look no further for a realtor to help you. We recommend Charlene Keiko Jung without hesitation. read more

Bought my first home in the bay area with Charlene then 3 years later bought the second one with her as well. Charlene was great in making sure we get what we want. Even when we liked a place and placed a deposit (new construction), she made sure to show us one more place in case we like it more. We did! She looked out for our interest even though we already put a deposit down, she wanted to make sure we know all our options. We decided to go with that last option (didn't get charged for the deposit since it was the very next day that we switched our mind). Moved to our new house and we couldn't be happier. Thanks Charlene for your work! Looking forward to buy my next house with you. read more

We're lucky to have Charlene as our buyer agent. She made our entire home buying process a delightful experience. She was super responsive, efficient, attended to every single question we had even during the holidays. As first time home buyers, we were looking for someone that we can actually trust; someone who wouldn't just push us into giving higher offers just to close on a deal. With Charlene we felt like she fits right into that category. She would present detailed market data before suggesting a reasonable offer range. She also followed through a lot of renovation and contractor requests on our behalf even after we closed the house, just to help us have less things to worry about. I would recommend Charlene to any buyers. read more

Charlene is amazing! We were first time homebuyers and educated us on the process. She took the time to understand our needs and was with us every step of the way. She was always ready to respond to any question we had with no judgement. Charlene drafted emails for our offer letters and kept in touch with the builders of our home to help negotiate the price down. Another amazing quality is that she works hard and fast for you. When we told her we wanted disclosures for a property late in the evening, the very next morning my inbox had the disclosure document and a bullet pointed summary. During escrow, she made sure to give us daily updates and if anything was falling behind, she was the first to email the right guy to get the right answers. I couldn't be happier with our decision. She had been absolutely wonderful and couldn't recommend her more! read more

We are now three-time repeat customers of Charlene and continue to love working with her! Charlene is absolutely attentive and focused on her clients' needs. Our latest transaction with her was as buyers of our first investment property. Charlene helped us throughout the entire process, as well as before & after: from finding a fast growing area to consider, to answering all our questions with her own in-depth experience, providing detailed checklists for key activities/deadlines, checklists for walkthrough, and finally all the things to take care of after closing. She was able to expedite the closing process for us also, where we could have been stalled on several hurdles. And even after closing, she helped us connect with various contractors and cleaners for getting the home into turnkey shape. We will gladly work together again on a future project. read more

Charlet (Charlene) is a fantastic agent. My wife and I found her randomly online and she has been amazing. She helped us step by step to find a house. She is very responsive and answered every question we have about finding a house. She is very knowledgable about the market and she is very VERY quick in helping us close. She is very on top of things which makes closing very fast. I highly appreciate Charlet and the work she has done for us. You wont regret it. read more

I say this with the utmost sincerity - we probably would've still been houseless if it were't for Charlene. She is the best thing that happened to us during our home buying process. As first time home buyers, we started off with tons of questions, doubts, especially within the uncertain yet highly competitive Bay Area housing market. Charlene provided us with everything we needed to start on the right path. I want to specifically call out the following points of her service: - Integrity. One of the major challenges we had, just like any home buyer, was finding a realtor that we can trust. Charlene earned our trust through her thorough communication and detailed data point preparation along the way. She never tried to push us to just go for a higher offer just to seal the deal; instead, she would carefully advise us on reasonable offer range based on available and historical data. - Speed. Charlene's ALWAYS extremely responsive to all of our asks. We got our house during year end holiday season, which understandably could be a busy time for everyone. We honestly thought she would probably be less reachable during that time, but she was not. She still tried to meet with us whenever she can, and turn around documents in a heart beat. The house we got was an off/pre-market sale; the seller was already looking to put the house up in the market in about two weeks, which could then mean a lot more foot traffic and competition. From the first day that Charlene shared with us that house, she guided us through each step in the most efficient way, gave us proper reminders and push: no less no more, just the right amount for us to get our ducks in a row before we can submit the offer that eventually landed us the house. - Resources. Charlene has a list of vendors and mortgage lenders that she's worked with for a long time. We had the most pleasant and easy experience working with the lender that was referred by Charlene, with the best rate we can find on the market too. She really made the whole home buying experience much less ambiguous and scary for first time home buyers. read more

Working with Charlene was a dream experience as a first time homebuyer. She was able to break down a lot of the terminology and documentation for us at an overview session, and continued to have patience with our questions throughout the process. She was always extremely responsive and put in extra leg work to ensure that our loan approvals, escrow, etc. went off without a hitch, especially when there was radio silence from the other side. One night we had shown interest in a couple homes we looked at, and by the next morning she had sent the highlights of the disclosures in addition to a draft offer letter. She was always with us every step of the way even after close of escrow. read more

I was referred to Charlene by friends of mine who had just bought a home, who spoke very positively about their experience working with her. Now that I've worked with her as well, I'd have to say the same! Charlene was very knowledgeable about the neighborhoods I was considering in the South Bay and had a solid sense early on of the type of home I was looking for. Looking at homes together, she was good at pointing out different things to consider or be aware of in each home. As a first time homebuyer, there were also a lot of questions that came up throughout the closing process, and she was very patient in explaining and walking through each part as well as very responsive. In general, she was an excellent advocate for me as a buyer, and I highly recommend working with her. read more

It was a real pleasure working with Charlene. We are so grateful for all of the hard work she has done to help us buy our first home. Being the first time home buyers and new to the process, Charlene has made sure to address all our questions and has always been prompt in responding to our texts or emails. She made the process incredibly easy and her thorough knowledge and attention to detail was like a cherry on the cake. read more

Three-time repeat customers here: Charlene is *that* great to work with. We've been with her on both buying and selling sides, and either way she puts in the work and hustle to make great deals happen. She took interest in getting to know us from the very beginning and has been selfless, patient, attentive to all our needs and requests and has treated us with utmost care and respect ever since. House hunting and marketing are stressful and require tons of patience, and working with Charlene is like having a good friend who happens to be a real estate expert there with you the whole time. She walked us through every step of the way so that we could make well informed decisions even when we were beginners. We're very grateful and have the utmost respect for her abilities, and are fortunate to have her as our go-to agent. read more

Charlene helped us finding our new home. She was very thorough and informative about the property & area.

As a first time buyer I didn't know what to expect when I started looking for a home. From the very first meeting Charlene mapped out the entire process clearly and accurately, and provided invaluable input and guidance at every stage. She answered (or anticipated) every question I had in no time and in great detail, demonstrating extensive knowledge and expertise. She was also understanding and quick to adapt to changes in my objectives as I got a clearer idea of what I wanted and what was available, providing all the necessary information for me to make informed decisions. I would definitely recommend working with her. read more

Charlene is the best agent you could ask for! My partner and I are first time owners and knew nothing about buying a home. We stumbled upon Charlene's information after reading amazing reviews about her and she did not disappoint! She guided us through the process step by step from the beginning and explained everything to us patiently. Whenever we had questions, she always promptly responded, no matter the time of day! When she did not have the answer, she always found the answer and never let us down! She is very supportive, and she showed us home after home until we finally put in an offer. What I loved about Charlene is she always points out the things that may be suboptimal in the home so that we know what we are getting into and are not shocked once we live there. She also got to know us, our preferences, and what we are looking for so that she can help us with our search. We never felt pressure from her to love a home or buy a home. We got our offer accepted and Charlene provided us with so much moral support as well as a 'next steps guide' that really made the process go as smoothly as was possible. We literally could not have done it without her! Thank you so much for everything Charlene! read more

I had never used a realtor to purchase a new home from a builder before, but after my experience with Charlene, I really dont know how I could have managed it without her! She was my advocate with the builder and sales team every step of the way and allowed me to focus on work and my daily life. She was there from the first viewing of the models, the walk through, and even the signing of my final closing documents. She is a professional with a patient and calming demeanor. I have recommended her services to a good friend of mine who also had an amazing experience working with her. Thank You Charlene!! read more