I had severe infection and swelling with an exposed abscessed. I looked into it a little bit but…read morehad no idea people have problems with Aspen as a whole. I understand they deal with a lot of people on the daily but some of the things are just inexcusable. You still have patients who pay money for you to treat them. Dont listen to the machine prompts on the phone for confirming your appointment. If you do, it will send you to an AI assistant that they apparently don't have access to knowing you confirmed with it. I called this TWICE. Once to confirm it, and another to see if the "ai assistant " actually confirmed my appointment and it said it did. This feature shouldn't even be here as a whole if its useless. Make sure you confirm it with someone from the office OR they will reschedule literally the hour of the appointment. The dental assistants are probably the best ones that I interacted with. Receptionist is friendly and just doing her job despite it being inconvenient for a lot of people. Again, I know that this place is very busy. You can still write dental plans though, I don't understand why every time I went in there someone was confused of the care/game plan. My initial visit we planned to pull the tooth out that was causing me a lot of problems at the moment, my first molar. I knew I had more problem teeth but that one is what I needed care for first since it was causing me pain that kept me up all night, swelling, etc. I guess despite discussing this tooth the dentist that was scheduling me decided to write in a whole other tooth, despite it being verbally and thoroughly discussed. On the day of my appointment it was near closing, my dentist refused to wait for the anesthesia to kick in on my tooth despite already attempting to make it loose, drill into it, and yank it. She left me with an incomplete extraction and sent me on my way. Got rescheduled for two days after. The next appointment I got another dentist. He started immediately trying to talk to me about my other teeth, which was a bit pointless since I was of full acknowledgement of it from the initial exam. I guess we all got lost in the plans (it wasnt fully discussed-- and now looking on the paper my initial dentist wrote down the SECOND molar for the care plan. which I KNOW FOR A FACT. Was not the one she tried to pull Monday. The one we discussed the whole time). We went back and forth a little bit, he was professional but it still was redundant. He tried to talk me into a root canal on the tooth that was already attempted to be extracted-- which I declined for root canals all together. Then he suggested pulling the second molar AND the first on the same day, which wasn't discussed. He refused to believe that my first molar was attempted to be pulled. I understand something was written differently on the paper, but I don't understand why I was put up to question. He brought in the dentist from Monday to confirm it. It felt like a weird humiliation ritual while she tried to make me look like a liar. Speaking to me slow, continuing to argue with me. She claimed that the reason why my tooth wasn't pulled Monday is because it was "hard to pull" since it was impacted in my mouth. Which we both knew was false and NOT the tooth she tried to extract.Why? Why wouldn't I remember you sticking a needle into my inflamed gum of my first molar as you tried desperately to numb it? I felt absolutely everything. So I remember good and well what tooth you tried to pull out. Even with all this, why wouldn't someone remember the tooth you tried to yank out. I went home with more intense swelling and Monday from her failed extraction so of COURSE I remember it. Still I dont need to prove myself. After a bit of going back and forth they finally just agreed to pull the tooth. The dentist DID NOT check my blood pressure at all before jumping in, which could be dangerous. Luckily it was quick and easy and he went to work fast unlike the first time. Had some troubles with my antibiotics and refused to call me back. Thanks Aspen

Came in for a cleaning today. Wanda the hygienist was very thorough. My teeth were so clean..can't…read moreremember when they felt so clean..Wanda was friendly and professional. Time well spent. Thanks Wanda

Dr. Stevenson preformed my mothers dental implants and did an amazing job. She had went many places…read morebut decided to go with him. Her experience was top notch and I would recommend him to anyone. Also, great bedside manner and made my mom feel super comfortable. Sherry is great too. She helped decipher my moms insurance billing on implants and made sure we were comfortable and understood it all. My mom can chew again and enjoy food after 3 years of missing 2 teeth. Well worth it.

So people remember, a referral is a suggestion and not a must. This didn't feel right from walking…read morein. He was arrogant and pompous. I mean, if his reviews were top notch maybe he would have a reason to be, but fair to mediocre is just not for us, especially for surgery! The staff did not make us feel welcome, they were blunt and unfriendly. I'd suggest requesting your referral be sent to North Alabama Facial and Oral surgery! What a difference!

Im unhappy with your service. I asked for a partial to be made the same day as my extraction I was…read moretold that wouldn't be recommended because it would probably not fit or look as good as the one I was basically forced to wait 2 months for. Now that I have it, it still doesn't fit or look right and on top of that it has already broke 2 hours later. This cost me time from resting for work and hard earned money over $800. I have been coming back and forth for months only to be lead on even longer. I honestly just want all my funds returned to my account and I will go elsewhere.

Have used the Decatur office for 15 years. They have undergone several staff changes in the past…read moreyear and from insurance problems to scheduling to filling prescriptions- they don't seem to be able to keep up the standards they once had. The office manager seems clueless about actual dentistry.

I had a dental emergency. They do not call back. I had went there for years. Would not recommend.read more

From the owner: We offer quality dental care and dedicate our time to make each patient feel comfortable. Our…read morefriendly staff takes pride in providing each patient with all the information needed to feel confident in making decisions about their dental health. This includes patient education, treatment cost estimates, and alternative dental treatment options available

I for real wish i could put a zero star. The lady up front caught an attitude with me also raised…read moreher voice. Don't recommend. They don't give a single care about anyone or anyone's teeth.

I tried making a new patient appointment here, but was met with rudeness and unresponsiveness. I…read morehave worked in the dental industry for several years and understand how valuable reviews and first impressions are for new patients. I'm glad my time was saved, but sad things didn't work out differently.

Although there is a wonderful environment they are just trying to get every penny they can from…read moreyou. They don't communicate well with your oral surgeon and I have been trying to get my implants finished for over a year now, most expensive choice you shouldn't make. In addition crowns cost way more than they do at other dentistry's, unless you have money to burn I would go elsewhere.

From the owner: Alabama Smile Builders is a friendly General Dentistry Clinic with Dr. Paul and Dr. Justin Bishop…read more We provide many services including cleanings, fillings, crowns, braces, sleep apnea tests, TMJ help, and Botox to name a few. Our focus is to help people become healthier and have a great smile they can be proud of!

The doctor didn't listen after he put the crown on. I told him it was causing discomfort. He said…read moreit has to settle. Had to come back he filed it down. I expressed concern that the crown was not sitting down properly because I could get floss under it. He filed down again and I said it still was causing pressure and discomfort around the area. I was scheduled with another doctor she asked what was the issue. I expressed my concerns. She looked and said the margins needed to be dropped. She said according to his notes he had planned on redoing it. This was a surprise to me because this wasn't discussed at the last visit. So no detailed treatment plan. I was told that he would re do the problem at no extra cost to me. Well, I had to take time off 3 additional times for something that could have clearly been addressed before. My Family was looking for a dentist closer to us when I had an emergency with my tooth. I have so many regrets coming here. Clear communication is a plus for me and not to hear the doctor say who's next when you are trying to tell Them that there is still discomfort . I was also told they don't go behind each other's work. They work in the same office. So you would be stuck with the same doctor regardless if you were satisfied with the job done. The examination was over 80 dollars. I was asked where is the problem and I pointed (never had pain the chip was cutting my tongue) he said lets take x-rays and that was the exam. Having more discomfort when eating.

Dr Whitworth fixed my teeth around 42 years ago. He put fillings in and matched the filling the…read moreexact shade as my teeth. To this very day I have had no issues with these teeth. They look absolutely the same as the day he done the work.