Retired. Don't hold your breath for someone to answer the phone. You decide why that is after visiting.

Finally a caring and intelligent Dr who does not overbook about takes time with his patients. Very rare. Love the staff, as they are so kind and make you feel welcome. Big plus is the referrals are pushed through quickly for outside resources. read more

Dr. Jackson is a great Doctor. He is very knowledgable and takes the time with you to hear about your history and to give his medical advice. I have had over 5 HMO doctors in the past year, and all of the doctors (except Dr. Jackson) would spend less then 2 minutes with me, and would quickly write me a perscription and rush me out the door, no personalization. The greatest thing about Dr. Jackson's office is that they take blood at his office, unlike most HMO doctors these days who tell you to go to a lab yourself and take blood (who has time for that?) Dr. Jackson is a great doctor to have in the Huntington Beach area. PROS: - Friendly Dr. - Experianced Dr. - Takes Labwork at office - Accepts many insurances and IPAs read more

Dr. Jackson is the best physician ever and i am a clinician myself and i consider it a privilege to have known him. He is a true patient advocate and is relentless to help you and get you to the right specialist. He listens to unending patient stories. He calls back after hours. He is always available for any questions, and when he speaks, its fascinating to listen to his advise and knowledge. He does not sugar coat, he is very righteous. He has been my physician and my entire family for over 25 years. read more

I have been seeing Dr. Jackson for many years now. He is extremely professional and thorough. I have never had a doctor care more and willing to spend the time needed to explain options and solve the medical issues I have seen him for. All of the other doctors I have had act like they can't wait to get me out of the door as quickly as possible. It's very refreshing. His staff is very kind and helpful when I need to schedule an appointment. He is definitely one of the best in my opinion. read more

Ugh! I don't even know where to start. His front desk staff is.. HORRRRRRIBLE!!!! Every single time I call, no one EVER answers. If they do answer, they are so rude it's crazy!! I told the lady at the front desk that my husband needs to have a refill on his prescription and she said " My computer is down, when its back up I'll have the Dr. look at the chart and give you a call back. Bye" I said " UH WAIT!!. Don't you need my husbands date of birth or name !?" This is EVERYTIME I call, super short super, rude. My husband needs consistency with this prescription and I can't even get anyone to answer the dang phone, let alone call me back. Dr Charles is cool but his front desk lady, SUCKS! read more

In 2016 he diagnosed me with a heart valve replacement. It ended up saving my life. In 2017 a broken neck/severed spinal cord. Saved my life again. 2019 cancer........again!!! He misses nothing. He's more savior than Doctor. His staff is top of the line. I wouldn't go anywhere else. read more

Doctor Jackson himself is amazing, as is his nurse, but his office staff is absolutely atrocious. Good luck getting them on the phone... they leave the auto generated machine on ALL the time for you to leave a message, but then never call you back. Makes scheduling appointments and prescription refills really challenging. Appointments are usually available for at least a week out, if not more. I just showed up for an appointment I waited 2 weeks for, just to be told I'm not on the schedule. I'd like to say I'm surprised, but I'm not. The woman at the front desk is nice, but so unorganized. read more

If you like talking to a voicemail all the time then this is the Dr for you. I have NEVER been to a Dr office where you cannot get a call back. I even tried to leave a message on the referral line and the box was Full and couldn't take anymore messages. As with other reviews Dr. Jackson is a good Dr. that is why this making this review hard. He needs to fire the whole staff and get a hire new ones. It is inexcusable to have your patients talk to a recording machine and then not call them back for Hours if not days. I should have listen to the other bad reviews. I know better. Very fustrated read more

I chose Dr. Charles Jackson as my primary care provider in February after doing my research, and after two visits with him I am satisfied. The wait time can be long (so give yourself a 2 hour grace period if you need to be anywhere), but once he meets with you he gives you his undivided attention and is not trying to rush you out of his office onto the next patient. The women that work at staff are extremely helpful, understanding, and very friendly. I had to come in for an emergency appointment this week and they called me right back and were able to accommodate me that same day despite how busy the office was that Monday. You will be in good hands with Dr. Jackson. read more

Do not bother with this office! You will not, I repeat, will not get called back! Dr Charles Jackson has to have read these bad reviews and done something about it. Or he simply doesn't care. Don't put your health at the hands of this drs office. You will not get anywhere! read more

I had my first visit with Dr Jackson and I had a wonderful experience! the ladies are very helpful and sweet. Lydia was so nice and informative! and she spoke highly of Dr Jackson saying how thorough and attentive he is. and he was exactly that! he went over EVERYTHING! and he answered all of my extra questions and concerns. and the most important thing to me was that he didn't make me feel like any of my questions were silly or stupid. he's very professional, and really makes you feel like a priority. so glad I found this office!! read more

Dr. Jackson has been excellent in follow-up on all my concerns. He's very thorough. I've left messages at times when I couldn't reach his staff, and they've contacted me within 24 hrs. read more

I recently became a patient after not having good luck with a couple other primary care doctors. Dr Jackson himself is very nice and knowledgeable. My 1 star review is based on the lack of follow up care I have received. It is nearly impossible to get a live person on the phone at the office. I have called multiple times over the past 2 weeks and never get a call back. I had blood work done 4 weeks ago and have heard nothing from the office. Good luck trying to get a prescription filled! I am again going to be switching doctors. Stay away read more

Dr Jackson might be a good Dr.----if you could get a hold of him, or someone at the office......its a mess. tried now for months to reach him. i leave voice mails to the office....no response ever. After hours he has his own voice mail where you can leave a message, and mark it urgent.....he indicates that he will respond within 24 hours....he doesn't. there is no response. the office staff appears to be overworked and they seem to have no time for you in any way shape or form.....it hurts, i needed a good Dr. and a friend of his recommended him.....no way to reach him. I so much wish i could have been able to get in, but apparently he is so busy that he doesn't need any new patients.....the staff treats you like trash.....you only get to speak to voicemails for the most part. Pretty hardcore. read more

Dr Jackson is a caring, experienced and thorough professional with a front office staff that makes takes all of these strengths and flushes them down the drain. Who cares how good the doctor is if you can't get through the iron curtain of indifference? In my situation, without going into too many of the gory details, I had a legitimate need to speak with said Doc - or at least get some orders sent out from his office. 5 days, 9 phone calls, and 1 personal message later - nothing. This happened not once- but 2 times over a a 2 month period. When I finally went to the office personally, the office manager told me I was wrong - I hadn't called, and there was no need to fill my prescription without interruption. Okaayy,,,, and the rudest receptionist award in the world goes to..... The good doctor is well aware of these practices - why does he condone them? - I wish I knew - but stay clear of this office if you think communications is an important part of medical service. read more

Sadly, the doctor at this location is super sweet, VERY attentive and explains and answers all questions... it's unfortunate that I can only give them 2 stars. The front desk, reception, logistics side of this office is HORRIBLE!! You can NEVER get a hold of anyone, calls are never returned, and I have been trying for 4 days to get a prescription filled! The pharmacy has even made 2 calls to the doc's office with no avail. The appointments are hard to schedule, and when you do show up, you are waiting for at least an hour to be seen - bring a book. read more

I have called and left messages for 3 days with no response back for a basic appointment. Very unprofessional.

I've made 2 phone calls since my last posting to figure out my bill, which my insurance already paid and not 1 returned phoen call from Cathy. Terrible customer service. read more

I went to Dr. Jackson on a referral from my cardiologist. Dr. Jackson is an okay doctor because he appears to have challenges with the stress of the office. I can echo other's comments that the support staff has little to do with support. They are very rude and uncaring. The Doctor doesn't have the time for his current patient load. I would think twice before going to him as a new patient. My main reason for switching doctors was how bad the staff treated me. read more

Super sweet doctor, staff was friendly and fast. I was lucky enough to get a quick appointment! I'm happy to found a doctor you sits down and actually pays attention to me. The nurse on call was really chill and easy to talk to. read more

Dr. Jackson has been my parents' doctor for many years and he has a wonderful bedside manner and is conscientious and friendly. The staff is great too. He convinced my dad to get home health care which he greatly needed. Dr. Jackson always goes the extra mile. I don't agree with some of these reviews below and wonder if they have the wrong doctor in mind. I don't think you can find a better doctor. read more

Due to constant changes in which doctors will accept which insurance plans, I was re-assigned to Dr. Jackson two years ago. I have been in medical sales for over 35 years so I like to believe that I know a thing or two about medicine. I went in for my first examination not knowing what to expect. He came in with his laptop in tow and proceeded to ask me questions. I gave him a history of my issues and I can see from the first minute that Dr. Jackson listened intently to what I had to say. I told him about a medication I was on and he said, "I just read a recent study that said....." I was immediately impressed that he is up on current trends and he made a series of recommendations that when I got home and checked on, made me realize that he did have my best interests and health in mind. In fact when it was time to re-up my insurance plan for 2018, he was not on it so I switched insurance companies so that I could continue the excellent care that I have now grown accustomed to. I would agree that getting through on the phone can be difficult but I am fortunate enough to live around the block so I just stop in and Martha, at the front desk, happily takes care of my issues. If you are looking for a physician who sees you exactly at your appointment time, spends 10 minutes not listening to you, and makes you feel like you are just one of the 30 patients he will see today, then Dr. Jackson is not for you. But if you are willing to spend a little extra time waiting to deal with a very important thing like your health and wellness, I would recommend Dr. Jackson everytime. He informed me about a new shingles vaccine that I was not aware of. Thank you, Dr. Jackson. read more

I got new insurance and chose Dr. Charles Jackson because he is close to my house and the yelp reviews seemed decent. The positive and negative reviews are both correct - Dr. Jackson is AWESOME, but due to the office being overly busy, it is likely your appointment will be lost more than once, and difficult to leave messages at the office or get timely referrals (it took 3.5 weeks to get all my referrals). That being said, the kindness of the staff more than makes up for the wait time. My advice for new patients: after making an appointment, call a week later to confirm, then the week before the appointment, then the day before the appointment. Everyone here is good-intentioned, sympathetic, and friendly. Dr. Jackson actually sits with his laptop and takes notes on everything you say, and doesn't make you feel rushed or like you are wasting his time. It is rare that I find a doctor with such genuinely good vibes, and I like the personal feel of the office, with there being only one doctor + staff. I recommend! read more

dr jackson has been my doctor for 10 years and he is the best i would recomend him to anyone his experiance is the best

Dr Jackson is great, he is very thorough and took the time needed so I had ALL my of questions answered and information I wanted.- they truly spanned the gamut. I didn't feel like just another number like I had felt at other offices. I like that he uses technology for his intake of information and submit prescriptions to the pharmacy. He went above and beyond to address certain things that I might want to do etc now that I'm past a certain age and gave me the referrals I requested. The office staff is friendly and helpful and overall I would highly recommend him to anyone I know! read more

Dr. Jackson is great and very attentive. Unfortunately his staff was less than helpful. Hopefully this will change soon. He is a great doctor! read more

Needed a new MD and thought I would try one close to work instead of close to home. Finding a new doctor that accepts your insurance, that is accepting new patients is not easy and when you do try and get a appointment. I got an appointment the day I needed. I didn't feel like I was just a number and got good attention by the doc and staff. Dr. Jackson explained everything to me and answered all my questions so I could understand. Being a new patient you sometimes feel like your a interruption to the staffs SOP. Not here the staff made sure I knew I was welcomed. Now a days with all the bagging on Obama Care it is nice to get a good feeling getting medical attention. read more

I can only validate what the others have said. Dr. Jackson is a kind, smart, and all-around great doctor. He listens intently to what you have to say, however long it takes; I never felt rushed. I have been seeing him for almost 9 years. That's the good news. The bad news is that his staff is one of the most unfeeling, unprofessional group of people I have ever seen. Currently I need to get an appointment and have left two messages in two days, still waiting a response. If don't believe it - call the number and listen to the message - it sounds like it was really an effort, or else she was bored, when she recorded the message. read more

Read the good reviews and chose him to me my primary doctor. Called and left a message for an URGENT matter. No one returned my call. Left 2 more messages... No returned call... I will never know what a great doctor he is because I'm removing him as my primary doctor. Unfortunately, great doctors ALSO need a good support team around them.... read more

I have lived in California for almost 5 years now... I use to go to a doctor over in Newport Beach because I was told they were the best... Well being I changed insurance companies I had to change Doctors... Today was my 1st visit to Dr. Jackson and I have found my new Doctor he was willing to take the time to hear me out before rushing me out of the office... Plus i like the fact they take your blood work there in the office and not ship you off to a lab.... Dr. Jackson ROCKS!!!!! read more

Absolutely amazing dr. He is so informed and has the best bed side manner. My friend referred me and i refer all my friends. Cant say enough good things. read more

I had this doctor for a few years while with Pacific Care. Worst practice ever. Hard to reach anyone by phone, took days to get appointments and I never saw Dr. Jackson, only the nurse practitioner (who was very nice). Since leaving this insurance and going to another I have tried multiple times to obtain a copy of my medical records with Dr. Jackson. I have left multiple voice mails and have yet to have anyone return my call. This type of service was the major reason I switched to Kaiser and couldn't be happier!!! I get can appointments when I need them, email my doctor for anything plus have access to my medical records 24/7. Just trying to find out what immunizations I had at Dr. Jackson's office back in 2009 apparently must be the most complicated task to complete. As it's been weeks now and I still don't have the answers I am looking for. read more

I have super-weird health insurance. I work with health insurance, gosh darnnit, and I've never heard of the HMO that I have. Combine this with the fact that I NEVER go to the doctor, then it's no wonder my office just assigned me to someone, so I wasn't sure what to expect. I work at a huge office, so my experience with how a doctor's office is run is very different and I was worried that in going to such a small office, their care might be too old-school, or they might be hard to schedule with or whatever, but I was SO pleasantly surprised. Though I agree that the service at the front is a little slow and it's sometimes hard to get through on the phone, they were SUPER accomodating with getting me an appointment (no waits at all to be seen, even as a new patient!) and the staff was very nice. The office is very small and kind of old (no fancy, new modern hospital building or anything) but since it shares a building with a small urgent care clinic, the parking is decent and it was easy to find. I haven't actually met Dr. Jackson himself, yet, but I was seen by his Nurse Practioner, Rubi, and she was WONDERFUL. I always hated going to my old doctor at Talbert Medical Group because I always felt like I was being "processed" there--my doctor was always in a hurry and I always felt guilty asking her questions or "wasting her time". Rubi not only spent WAY more time than she had to with me, but she asked me very relevant, intelligent questions which made me feel great and that I was truly being cared for in a profressional way. She was kind, informative, and extremely knowledgeable. I was thankful to get the chance to see her. Not only this, her MA staff were very friendly and pleasant and also well-trained and knowledgeable in getting me ready to see the doctor. Though this office isn't electronic in any of their charts or documentation (for processing lab orders, etc.) I got everything I needed and I felt like my information was handled properly and thoroughly. My wait to be seen was short, the office was clean even if it was a little dated, and in general I was more than impressed. I'm very relieved to have found a location I can go to where I feel comfortable and well-taken care of. Thanks for having a gem of an office, Dr. Jackson! read more

I love Dr. Jackson. I love the nurse practitioner. I HATE the crappy crappy support staff in this office! Dr. Jackson needs to switch everyone out here. Their office opens at 9am, but no one will answer the phone unless you repeatedly call back and press the extension for support staff to make an appointment. I just did this today and when someone finally picked up it wasn't the usual greeting you get from a Dr.s office like "Dr. So-and-so's office." It was, "yes?" Like they knew someone was repeatedly calling back. I chose to overlook and asked to make an appointment with Doc Jackson and the person said "you know what, hold on" and placed me on hold immediately. The support staff here HAVE TO HAVE TO be the crabbiest, most helpless and crummy medical assistant staff I have ever had to work with. Truthfully, it's Doc Jackson's and his nurse practitioner's level of care that keep me coming back. Otherwise, the office staff make me want to hang myself before I place a call for an appointment....really. I cringe every time I even think about calling to make an appointment for an illness. I skipped calling when I had stomach flu. I skipped calling when I had the flu for the second time around this year. I skipped calling when I had an intense ear infection. I only called today because I have strep and it hurts to do anything and I am practically incapacitated with high fever and chills. read more

Worst experience trying to make an appointment of my life. i called three times and couldn't get a hold of anyone. i left a message and didn't get a call back. My insurance assigned this doctor for me and I needed to an appointment as soon as possible. So i drove down there. SMALL waiting area, my babies stroller was in everyone's way. I sat there and listened to the receptionist talk and laugh with someone on the phone for 20 minutes. The phone just kept ringing. Makes sense why you can never get a hold of this place. I finally was able to speak to her, and said im new and was wondering if there happened to be any appointments available today or tomorrow because i needed to see a doctor about my disability and work documents needed to be turned in. Her response was, "Well why did you wait to get this done?".. Wow Lady. I again explained to her that im here to see if i can get appointment, is there any? She responded with, "i understand that." She was so rude. She told me to sit and wait because the lady waiting after me was here first.. she wasn't but ok... she called me back up and said your lucky we have on opening on Thursday. She continued to explain how lucky she remembered someone didn't need their appointment anymore. To get out of that office a man had to roll his wife in a wheel chair back out of the office because that was the only way to get my babies stroller back out. Dr. Jackson could be a great Dr. but i wouldn't know because getting an appointment to see him is a terrible experience. I honestly didn't want to bother with that place again so I called and changed my PCP and found somewhere that valued me. read more

Stay away from this place. I was never seen by a doctor. It is always a nurse. My husband has an appointment for 10.30, he came, the office closed. Receptionist showed up at 11 and said the doctor has an emergency and can`t keep his appointment. Off course nobody called us. Their logistic, front desk and all the support service is HORRIBLE. They billed me for sick visit when I did wellness check up. With my insurance all the lab work is covered 100% is it`s for wellness check up. Sick visit lab is not covered. It took me forever to argue. It was my first and last time there. read more

Dr. Jackson is very gentle, nice, and listens well.

Thorough, careful, and caring. VERY knowledgeable. Great staff. We're very happy with Dr. Jackson.

hes good,but when he stuck his finger his in my ass,i screeeeeeamed.other than that,great doc.