I've been with Dr. Liu for about 6 years. If I change insurance, I always try to get a medical group she works with. She listens and tries to piece things together with past medical history. If I have any concerns that may need a referral she's quick to act and send it out. Really thankful she gets back to your questions and sometimes calls you right away once she gets results back. My wife also has her as her PCP. Dr. Liu has gone the extra mile to help my wife get her medication when the insurance was giving us a hard time about preauthorizations. read more

Dr. Liu is great at many things. She is smart, efficient, POSITIVE, kind and one heck of a doctor! She knows how much I hate going to the doctor; but because of her, I now love the doctor because of how opening, warm and inviting she is! She truly has changed my experience in going to get a regular check up. We need more of her in our healthcare system across the board!!!! read more

i was very impressed with the care I received on the first visit, I didn't have a PCP and was searching for a d who could help me get my health back in line. Dr. Liu has been instrumental in improving my health through creating a professional and empathetic relationship to encourage me communicating my concerns and explaining the course of action. Dr. Liu has always returned my phone calls, even in the evening. I also received a courtesy call after I had a heart attack, when she was informed through my medical records alert. we set up an appointment to follow up with any concerns I had regarding my heart attack. Because of her guidance I have lost weight and maintained my weight loss. Have lowered my high blood pressure and continued to maintain a healthy lifestyle. read more

Spoke to an Extremely rude female on the phone (doctor or receptionist not sure, she didnt even introduce herself), I had an inquiry about an appointment and she was unnecessarily Aggressive, she was like "idk who youre talking about" when they clearly have computers with chart of patient scheduling right in front of them, she had me repeat myself many times because she was busy being mad instead of listening to me, she hung up the phone before my questions were answered. I am very disappointed, will never come to see this doctor ever. Imagine having people like this manage your health. Terrible, Sad, Unfriendly, Unprofessional. I called back after she promptly hung up, this time a male picked up the phone, he was very friendly and took care of my inquiries no problem. Just a question for the female i spoke to on the phone: If you're so miserable and hate your job that much, why dont you consider a different profession?..... Healthcare should not even be a choice for career if you hate people that bad. read more

Blown away by the unprofessionalism of Dr. Anna and her receptionist Anne. I called today requesting my medical records and was told that I would need to pay a $50 fee. When I tried informing Anne about why I needed my records, I was told to leave a message (even though I was on the phone with her). Before Anne hung up on me she told me to call back because it's Friday night. I would only recommend this office to someone who's looking to get horrible customer service. read more

If I could give negative or no stars, I would. Extremely upsetting for my family member to go to this dr. Office seeking help. To be treated with this level of unprofessionalism on behalf of the doctor and the staff, it is extremely disrespectful. Would never recommend. read more

Dr Anna is the best. Takes basically any walk in at a moments notice. I refer all friends / fam to the friendly doc :)

I typically don't take the time to write negative reviews. I understand that people have off days, I understand that we're struggling through a pandemic, and it is never my goal to hurt someone in any way. However, I firmly believe that Dr. Liu is not to be trusted with the lives of other human beings. I've had three experiences with her now - one visit, two phone calls. Happy to describe them below to provide context. Doctor Visit - Went in for an infection and before she took any patient inventory she was writing me prescriptions for drugs I didn't need or ask for. She didn't take my height or weight, she didn't ask for family history, allergies, anything. She started to ask me questions about depression when I don't have a family history and I wasn't showing symptoms. She charged me for a depression screen without my consent. She sent me home with antibiotics to address the infection and prescribed me birth control pills that I did not ask for and provided little to no information or context as to why she chose that specific birth control, why she wanted to prescribe me birth control in the first place (I already have an IUD), and Trazadone for sleeping (didn't ask for it). She did not explain side effects or answer any questions I asked. Very little conversation. Very little patient care. Phone Call #1 - I developed an additional infection due to the antibiotics and when I called she didn't really have a solid answer as to what I should do next. She was unclear with her instructions and prescribed me more medication. I had to call my former doctor to ask what I should do. She advised me to stop seeing Dr. Liu. Phone Call #2 - I called to address the depression screening charge. I didn't ask for it, it was unnecessary. When I called, before I gave Dr. Liu my name, she said "You've tested positive for ...." I couldn't quite hear what she said because of how much noise was in the background but I was furious. She blurted out another patient's results at me without asking me who was calling or simply checking caller ID. When I said something she said "Isn't this PATIENT NAME?" So she not only gave me test results that weren't my own, but violated HIPPA by disclosing test results for another patient with their full name. I let her know how displeased I was with my experience. She apologized with a simple "Sorry." I didn't feel as though it was genuine. I think she means well, but I wouldn't trust my life in her care. read more

My psychiatrist Enrico Balcos has gone missing as is evidenced by other patients on HealthGrade and YELP reviews. I have been seeing him for 6 years. His website is still taking appts. His office vmail is full. I waited 2 hours for him for my tele-health med refills appt yesterday (8/10/21) and he did not show up. I began a new job and needed a refill for my Adderall which I only took previously for school when I need it. I have paper work that I am diagnosed with ADHD. I have been diagnosed with ADHD since I was 8 years old. HealthNet told me to have my primary care doctor refill this med (Adderall) for me (since Dr. Enrico Balcos went missing) and this is ANNA LIU, MD. After many phone calls to request this, Dr. Liu finally called me. DR. ANNA LIU "REFUSED" to refill my Adderall. HealthNet stated that ANNA LIU can prescribe my ADDERALL. It's in all my medical records AND on my pharmacy record. (URGENT CARE doctors are not allowed to prescribe ADHD medications.) I then spoke to Dr. Liu's office staff Peter about contacting my attorney for assistance due to her refusing to provide me with my MEDICALLY NECESSARY MEDICATION. He gave me a 4:30 pm appt. with Dr. Liu which Dr. Liu then cancelled. FIVE MINUTES LATER, ***ANNA LIU DROPPED ME from being my primary care physician. THIS IS AN ETHICAL NEGLIGENCE OF MY URGENT HEALTH NEEDS by ANNA LIU. ANNA LIU also took a phone call and spoke to my mom without my permission. This is a HIPPA VIOLATION. ANNA LIU should not be practicing medicine given these behaviors. I have documentation of all the above, and will be making a complaint. read more

She is caring, she listens to you, she will provide details for her each recommendation, I would say she is the one of the best docs I know in so-cal I am with Ana from last 1.5 years and during my numerous visits, I never find her less of 100 %, she is always professional , detailed and ensure that her patients are in comfort #GoodPhysician #oc #healthylife read more

Dr. Anna Liu was very helpful with an urgent medical need I had & even followed up to check on me. She & her office are super responsive & I really appreciate them. read more

I was very pleased with My appointment here. Since it was my 1st visit, I didn't know what to expect. Dr. Liu was very professional and made me feel comfortable in her office . She also made sure to thoroughly answer any health related questions I had. Glad to know I'm healthy after not having a physical in years! I would definitely suggest Dr. Liu to any family and friends that I have! read more

Saw a rating that was on my Zoc Doc that gave her 5 stars. I would not even give her a 1. Not a good experience and would never go back to her. she feel better saying 5 star rating was not done by me. read more

She lied to me and said that she accepted my insurance plan after I told her I would not be able to afford her otherwise. She completely lied and now harasses me for a Bill I cannot afford. I feel very taken advantage of. read more

I've never done a Yelp review, but I feel like have to warn other people. Dr. Liu should lose her license. She is basically just a drug dealer. She hands out opioid pain medication like candy. She got both my parents (in their 70s) addicted to the stuff and one wound up in the emergency room, then the ICU when he overdosed by accident. She also prescribed THREE different mood stabilizers at the same time for my mom--who was also taking the opioid pain killers Dr. Liu prescribed. My mom began having Parkinson's-like symptoms beginning over a year and a half ago. Eventually she went to a Parkinson's specialist at UC Irvine who discovered that my mom was suffering from Serotonin Syndrome. The symptoms mimic Parkinson's symptoms and are caused by taking TOO MANY MOOD medications at the same time. Dr. Liu NEVER clued into this even though SHE PRESCRIBED THEM and saw my mother regularly. Dr. Liu's negligence and recklessness CAUSED many of my parents' health problems, rather than helping them. For your own safety and that of your family members--DO NOT GO TO THIS DOCTOR. Unless you want opioids. Then, I guess, she's you're gal. Ugh. How does this happen!? :( read more

Dr. Liu is a great physician who puts in a lot time for her patients. She always will go the extra mile to make sure every patient is well and follows up with them just as frequent. As a patient, I feel addressed and treated professionally. Dr. Liu never hesitates to provide any type of clarification you may wish to ask. She has always made me feel in the loop of my treatment and will continue to be as clear as possible. Her botox must be working really well for her if she has had over 20 years of experience as a doctor! read more

Do not go to this office! I know this is long but read it. Not only was my husband's and my experience on 7/21/15 strange, to say the least, with no receptionist, besides the doctor herself checking in patients but when phone calls came in the voicemail was on speaker and those in the waiting room could hear other patient complaints, what happened to confidentiality? When we were finally seen, doctor Liu came in and not exaggerating her shirt not completely tucked in, stressed-out and scatter brained. I'd be too if I alone ran the entire practice I guess. She awkwardly went over our complaints, quickly prescribed meds and sent us out the door. We felt a bit confused about the whole thing and disappointed although she is a D.O which is our physician type of choice. We received an invoice in September 15' and although it was odd it wasn't itemized & didn't think too much about it and paid it over the phone to her office billing department. The only two choices were write down your credit card number mail it in or call in...hmm red flags? Thought we were done & since we didn't like our visit we switched to a new D.O physician OCT 1st. Only to receive a new bill addressed to my husband out of the blue January 16' from Anna Liu's office. I called and called and called to confirm what this bill was for, to confirm that I already paid in September 15' and that they need to look up their records and send me a legitimate invoice showing service procedures etc. They had no receipt of payment and just kept sending the same nondescript invoice. Finally, billing promised to email the accounting information which they didn't do until another phone call was made today. Found out she not only charged us $200 for a normal office visit but added that she did two procedures on me which is completely erroneous ; if you believe feeling my stomach is a procedure tell that to my new DO that doesn't. I supposedly had a balance as well that wasn't never mailed separately like My husbands who was also charged a "procedure" for just talking about aches and pains. After my insurance confirmed that my husbands' bill was legitimate and mine was not even calling the office on my behalf, I sent proof of credit card payment. Even though they actually owe me, they can keep it if they leave me alone. I hope they will fix the accounting mistake, get a receptionist if they haven't already done so already and a real billing department. I've learned my lesson to do my research and scrutinize what I am being charged for every time. read more

I was initially scared to see her because of the bad reviews here. But I saw so many good reviews on sites like ZocDoc, Google+, and Healthgrades that I decided to take a chance. Thank GOD I did. I booked her literally the day before and was confirmed the day after. I saw that she was even open on Saturdays. Perfect for those who work the 9-6 weekdays like I do. When I got to her office (next to Fountain Valley Hospital), I gave her a copy of my insurance card and did some basic paperwork. When we got the exam, she was nothing but kind and understanding. She has been the only doctor that hasn't judged me when I explained my need for birth control. She was able to refill my prescription and send it directly to the pharmacy, as well as offer cost-saving alternatives and refunds. I've been to various doctors in Westminster, Newport Beach, and Fountain Valley. Not once has a doctor done that. I felt the need to give this review because she just went above and beyond. Keep in mind she is primary care doctor (accepts only PPO), but also specializes in women's health and family medicine. Give her a chance. You'll be glad you did :) read more

I used my some doctor finding app with a filter for locating an office that accepted my ppo insurance, and I found Dr. Liu. The Yelp reviews weren't great, but I decided to try get anyway. I'm very glad I did. She knew exactly what page I was on, and addressed everything I needed. Almost no wait at all, I got an appointment the next day, the whole process was so painless. I definitely recommend this doctor. read more

I came here because I Googled physicians that accepted my insurance in the Fountain Valley area and she was one of the three that popped up. I was a little skeptical at first because she had a lot of bad reviews but after I read them, it just sounded like people were gripping more about insurance problems than about Dr. Anna Liu. I made my appointments through ZocDoc which made finding available times really simple and easy. Dr. Liu is informative and professional. I never felt uneasy while I was there and she always reassured me that everything was going to be fine. Dr. Liu is so understanding and she spends the extra time to make sure her patients are thoroughly taken care of. I never hesitate to call her if I have any questions about my health or prescription and I'm happy I didn't listen to those initial bad reviews. read more

When I called to find out if Dr. Liu was accepting new patients, the man on the phone asked me my age. I told him 57 and he told me that the doctor is not accepting women of this age. Nice. What does that mean and are they serious? read more

I have been seeing dr. Liu for about 2 years. She is great. She takes her time with patients which sucks when your the one waiting. I think she is thorough and wants what's best for patients. Great dr.! read more

I had a great experience with Dr. Liu. Her schedule is very flexible and the front desk staff is very friendly and professional. The office is clean and in a good location. She's a great doctor! read more

I called to make an appointment this morning for a visit. I did my urine test this morning and it came out positive and I wanted to be sure about my pregnancy 100%. The guy who picked up the phone had NO IDEA what he was doing.. he put me on hold EVERY TIME i ask him questions.. and I was told that they don't do blood work nor ultrasound there..instead it will be $150 just for the visit and I asked I just want to find out if i'm 100% pregnant and if they don't do blood/ultrasound what is the visit for? then the receptionist put me on hold AGAIN for the 3rd time and Dr. picks up the phone and said "what do you need?" then i had to repeat myself, and she goes "you should just go to OBGYN" she gives me the phone number and I had to ask for Dr's name and she only gave me the last name of the doctor and said "BYE" and HUNG UP ON ME. how rude. worst customer service ever. I would not recommend this place to anyone i know. BE AWARE. read more

My family has been with Dr. Liu for years, especially my grandma. My grandma loves her and very appreciates how much Dr. Liu cares about her. I started to see Dr. Liu these past years and now understand why my grandma likes her a lot. She is very genuine and actually cares about patients. Highly recommend! read more

She's a great doctor with flexible hour. If you are busy during weekdays, she can see on Saturday. She's also available on Zocdoc, you can book appointments online through the app. read more

Finding a good general doctor who is in the "in-network" has got to be the most time consuming and tedious thing anyone can ever do. With that said, I researched general family physicians that were relatively close to my home. As a result, Anna Liu was one of the doctors that was right around the corner from me! In order to confirm whether she was a doctor worth going to, I googled reviews for her (i.e. yelp, zocdoc, healthgrade, vitals, etc.) and I've concluded that although she has a few shitty reviews, she has a whole lot of good reviews. I was thinking to myself, "well.. you can't please everybody".. so I gave her the benefit of the doubt and gave her a chance. Making an appointment was a piece of cake as it seemed like this doctor had a lot of availability. This was extremely good for me since I work the typical M-F 8-5 hours so it's pretty darn difficult finding a doctor that is open after 5 or open on the weekends. I arrived at a building that was next door to the Fountain Valley Hospital. Anna Liu's office is located on the 2nd floor. The office is quite small that consists of maybe 2 rooms and a wait room (don't quote me on this, I'm just trying to paint a picture that it isn't a big office). I was greeted by the receptionist, filled out the necessary paperwork and didn't wait longer than 15 minutes. Anna Liu performed the general check up on me, including the women's wellness check. She has a very timid voice and seemed very awkward when she's making her general inquiries. When she realized I'm almost 26 years old, she kept asking me if I ever got the HPV vaccination. I told her that I'm not that interested in getting it; however, she asked me MULTIPLE times.. almost to the point where I got so annoyed! I also want to mention that she asked other various questions multiple times. It was like she kept forgetting if she asked me or she forgot my response. She seemed extremely scatterbrained which was a major concern to me because doctors should not be scatterbrained at all! Anyways, during this check up, she noticed that I had an irregular heart beat. So she insisted that she strap me up to this heart machine of hers to monitor my heart beats. There was not one time that she disclosed to me this was an EXTRA charge to my physical and annual checkup. I agreed to this not knowing that I would have to incur an additional fee for this service. I was strapped to this machine for 5 minutes and it said nothing was wrong.. I had a pretty healthy heart.. no surprise to me at all. After this, she sent me downstairs to get my blood work done. Fast forwarding... getting to the nitty gritty of my vicious review... I received an invoice from her office for $21. I was confused as to what this was so I went on my insurance website and looked at the EOB. I then realized that this doctor charged me for monitoring my heart and the $21 was the remaining fee after my insurance adjustments! I'm not sure if this is an across-the-board-doctor-thing, but I would think the doctor would warn me about this charge beforehand! OK, $21 bucks, no big deal. What-ev-er. About 2 weeks later, she calls me and tells me that my wellness exam is inconclusive. We played phone tag for a bit but in a nutshell, she left me a voicemail telling me that I shouldn't worry because this happens frequently and that I should come back at a later date to perform this exam again. I then receive another voicemail and she told me that I should come in so we can go over my results in detail. So... I made an appointment to see her. During this 2nd visit, she basically told me EVERYTHING SHE TOLD ME IN THE VOICEMAIL. I was pissed because this was an absolute waste of my time. A couple weeks later, I get another invoice for $50 (after insurance adjustments) for that 2nd visit. O M G. REALLY!? During that visit, I literally sat there for 5 minutes as she was telling me everything she already disclosed in the voice mail. Again, she did not disclose to me that coming in to her office would cost me $50 after insurance. Ugh, talk about scatterbrain! Did she forget she already told me this on the phone?! Well that is it. I'll never come back to her again and I won't even recommend her to anyone, ever! If anyone knows a good doctor, please let me know! As I continue my search once again for a doctor to satisfy my annual needs... read more

I was looking forward to going to this appointment from the reviews on ZocDoc, since everyone seemed to like her. But with my overall experience, I will not be returning to her. Dr. Liu was very rushed when asking me questions. She asked me the same questions multiple times (which would be fine because forgetting is natural, but it was different because she was dismissive of my answers as if it was not important). When asking about my life, she was quite judgmental. Her questions and comments were very offensive and had NOTHING to do with the appointment, they were personal questions. She belittled me throughout the conversation and did not make me feel at ease. I will NOT be returning. There is an obvious reason as to why she is always available. read more

Over bills. She had an issue with my insurance, so I set out to resolve it and made a payment and she said that's fine and enough. Then she sent more bills for the entire amount without using the insurance because she couldn't figure it out, now in collections. She's there for the money, not the patients. read more

I was in a bit of a pinch, ok a major one, and called at 9:45am on Saturday morning. Perhaps it was the anxiety in my voice, or the desperation, either way the very friendly receptionist told me to come in and they'd squeeze me in. I raced down there, and was seen by Dr. Liu relatively quickly (for being a walk in that's amazing!). Dr. Liu was easy to talk to and very helpful. Will definitely be returning. Thank you so much! read more

I was very happy with her calming and caring demenr. I look forward to having her for my Dr and getting to know her better.

Dr. Liu has been my mom's physician since 2014. She has always been caring, patient and accommodating. Mom had a triple bypass open heart surgery in 2014. We switched to Dr. Liu right after the surgery. Under Doctor Liu and mom's heart specialist Dr. Roneai's care, 5 years after the big surgery, mom is a healthy and happy 90-year young lady. read more

I was referred to see Dr. Liu by my friend to get yearly physical checkup. I was quite impressed by her: she took her time to listen to my problems, and referred me to get an ultrasound. The ultrasound was done within 2 days and I got the results on that same day. Overall, I am very pleased with my new family physician. read more

I don´t get all the bad reviews for her. Dr. Liu is a good doctor, very caring, professional and responsive. She diagnosed my high blood pressure a couple of years ago and I have been going with her for general issues as well. Always assertive and helpful. Even when I had to go to the ER last year for getting a virus in my lungs and I happened to be uninsured, she was very caring about it, charging me very little money and being open to giving me a payment plan option. I just think she is starting her business and that is the reason her agenda is not as packed as the other doctors. Which I find very convenient to be able to go within the same week you call for an appointment. Don´t listen to the bad reviews. read more

I am so thankful for the day I found Dr. Liu! I have never had a doctor who legitimately cares about my issues like she does. When I switched jobs and lost my insurance, she still saw me for the 3 months that I was without insurance, working with my budget to make sure that I stayed healthy and whole throughout the process. She's not satisfied with status quo, and she constantly brainstorms with me about new fitness, diet, and medicinal plans to make sure that my health improves and that my medications are the right medications for me. read more

On my first day visiting California, I got sick. I made a last minute apptment. The receptionist was considerate enough to squeezed in an apptment for me. When I arrived, I waited for about 45 minutes and was seen by the doctor. She was very friendly. Bed side manner was great! The office was clean and bright and pleasant. I recommend them. read more

Dr Liu gave me a call yesterday and left me a ranting voicemail half apologizing and giving excuses for her behavior (she had apparently had a long week, boo hoo!!) on my said visit, and half denying it. Make up your mind Dr. Liu and learn to treat patients with good customer service and care. I did show you my insurance card, you took a copy of it so don't claim that I didn't. And for your information, the reason I left upset is because you wasted my time and you REFUSED service. Like I said in my original review, you could have seen me and either charged me cash or sorted the insurance issues in the week and then billed me. The fact is that you didn't! You refused service and blatently told me you would not be seeing me that day for my appointment. Your voicemail is just another reason this review suits you so well! if yelp gave an option for zero stars I would give that to you as i think 1 star is way too many. read more

As someone who has had many primary care physicians in many different states, I can say without question this lady is my favorite. She takes my appointments on short notice, follows up immediately with test results, and really knows her stuff. She is easy to be honest with and I can tell she wants to help me be healthy and productive. Perfect for young professionals and couples. I have recommended her to all my friends. The pharmacy in the building is also better than any CVS/RiteAid/Wallgreens I have used (I HATE pharmacies!). These guys take ownership of my issue when I have to fight with my insurance company, and they process prescriptions while I wait. There are labs and X-rays in the building, so it's really a one-stop shop. I will continue to travel from LA to see Dr. Anna. read more

Recently i moved to so Cal and I took my wife to Dr. Liu. We were able to visit her on time and my wife spent good amount of time with her. She was very caring and tried to understand all health related issues. She provided excellent recommendations to my wife to manage health related issues. Since I don't get time to visit doctor often, I asked Dr. Liu whether she could check my pulse, not only she did check my pulse, but also she checked my blood sugar! We were so impressed, I decided to change my PCP. read more

I got all my health care addressed & question answered. I am feeling much better after seeing her. I am glad she takes my insurance & took me as her patient. read more