1. Charles RK Grothe -

    1. Charles RK Grothe -

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    Enid, OK

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    Charles RK Grothe -

    2.3 (3 reviews)
    Open 8:30 am - 5:00 pm

    Services - Charles RK Grothe -

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Charles RK Grothe - Photos

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    Great Plains Family Dentistry of Enid

    Great Plains Family Dentistry of Enid

    1.4(9 reviews)
    3.3 mi

    GREAT PLAINS FAMILY DENTISTRY OF ENID 4301 WEST OWEN K…read more GARRIOT ROAD ENID, OK 73703 Dear Dental Office Manager's AND Dental Office Team, I hope this message finds you well. I am writing to express my concerns regarding my recent experience at your dental office. Unfortunately, I felt compelled to address these THREE significant issues that have left me quite dissatisfied. Firstly, during my visit, I experienced what I believe to be disrespectful treatment from your staff. I felt that my concerns were dismissed, and I was not treated with the level of professionalism I expected. Once the older blonde lady came to get me from lobby, she replied that my appointment had already started and that she would do what she could in the remaining time. This type of interaction is disheartening, especially in a healthcare setting where patients should feel safe and valued. Secondly, I noticed discrepancies in my billing that resulted in what I believe to be overcharging for the services rendered. I was charged for a procedure that was quoted at a lower price during my initial consultation. I would appreciate a thorough review of my bill to clarify these charges and ensure that I am billed accurately. Thirdly, I feel the office staff were so "busy" they had no time for my questions or even to consider helping with the issue I was having with the initial paperwork. I felt that the staff worked there for the money, instead of working there to provide service to their customers/patients. I did not feel welcomed at all. I had a gut feeling as I was walking to the back after my name was called to ACTUALLY TURN AROUND AND LEAVE!!! I SHOULD HAVE LISTENED TO MY GUT FEELING AND LEFT!!! THIS PLACE IS OVER-PRICED AND I FEEL THEY ACCEPT ALL THESE PATIENTS SO THAT THEY CAN PAY THEIR BUILDING OFF OR PAY FOR THE RUDE STAFF. I do not tell anyone in the healthcare field that I am also a healthcare provider; therefore, they think I do not know what they are talking about when they do speak to me. All the misinformation they gave to me I believe perhaps they should go back to school or actually go find a job they have no interaction with human-beings. Some people just do not belong in the customer service business. This place and their staff are great examples of who should not be in this business. I believe that constructive feedback can lead to positive changes within your practice. Although, if they are just working for the money, then they will never learn how to treat people (which is usually a learned skill as a child). I hope my concerns will be taken seriously and addressed promptly. Thank you for your attention to this important issue. Sincerely, ANOTHER UNSATISFIED CUSTOMER! IF YOU VALUE QUALITY CARE, DO NOT GO TO THIS PLACE. YOU WILL LEAVE UPSET AND WILL FEEL DEGRADED BY THEM. I WISH I COULD GIVE THEM A NEGATIVE FIVE, INSTEAD OF THE ONE. PRAYING FOR THIS OFFICE AND THEIR STAFF!!!

    Update to original review: While we still enjoyed the staff…read morevery much, we did leave the care of GPFD after my daughter receiving quite less than stellar care and a few pieces of advice that we seriously questioned. We sought a second opinion and are much, much happier at our new dentist.

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    Great Plains Family Dentistry of Enid

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    Endodontic Associates - Dr David Bird working his magic

    Endodontic Associates

    4.3(10 reviews)
    56.7 mi

    Dr Brent Haynes did a very professional job with my root canal I was a difficult case due to my…read moreanatomy and calcification issues, but he rose to the challenge and succeeded. It took 2 visits to complete and i was scared when i returned. Andrea, the assistant answered all my questions and her attention to details, made it as comfortable as possible. Her experience was greatly appreciated! I'm doing great now!

    Rating a two because I wasn't able to be seen here. Given the fact that the quality of dental care…read moreand the providers could not be evaluated, I believe a rating of one wouldn't be fair. This review is soley based on customer service due to inconsistent information when it comes to accepted insurance. I was referred to Endodontic Associates by my dentist, and I contacted their office on three separate dates, about insurance. My first call was to inquire about the insurances EA accepts. The staff member stated a few but stressed that she really couldn't know for sure. I asked if they accepted Humana, and she couldn't give me a yes or no answer but that I would need to call my insurance to verify if EA was in network. As a medical biller, I totally understood that this uncertainty happens due to the astronomical amount of plans and third-party affiliates. So, as advised, I contacted Humana insurance to verify if EA was in network. They asked for the name of a provider, I gave Dr. Duke's, and I was asked if the address was 4500 Memorial Circle. The agent also named the other providers and stated that "Yes, the providers at that office are in network." After speaking with Humana, I contacted EA for a second time, on June 26, 2024 and spoke with a different staff member. I asked if they accepted Humana Loyalty Plus DPPO, and she kindly told me that she was unsure and that EA has to contact the insurance plans to verify network status when they aren't sure. She further stated that I would need to contact my plan to verify if EA was in network. This was consistent with the first staff member and totally understandable, as I have to regularly contact insurance plans for network status myself. Having already spoken with Humana, I also used their member portal to search for in-network providers, and EA's providers were listed as in network. So, I enrolled in Humana's Loyalty Plus plan. Great! (See images.) Unfortunately, when I called EA to schedule, I was back to square one. I spoke with the first staff member from my original call on June 11, 2024. However, this time, she was quite confident that EA was out-of-network with my insurance company. When I explained that I had been advised twice to contact the insurance about network status and that my insurance has EA listed, she politely replied that "all the girls know we're not in-network with Humana...I don't know why they would have us listed, but if you call your insurance back, they will be able to recommend a provider that is in network." Obviously, that stung because I had already taken her previous advice and the advice of her fellow employee and had done just that. I had contacted Humana and verified that Endodontic Associates was in-network. It is okay if EA doesn't accept Humana, but I chose Humana specifically based on EA's in-network status. I really wanted to see an endodontist at EA as referred by my dentist, and I could have chosen another insurer. Please request that Humana has your practice removed, especially if your staff advises callers to verify network status with their plans.

    Photos
    Endodontic Associates
    Endodontic Associates - Humana's portal 7/01/2024

    Humana's portal 7/01/2024

    Endodontic Associates - Humana's portal 7/01/2024

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    Humana's portal 7/01/2024

    Charles RK Grothe - - generaldentistry - Updated July 2026

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