Well due to COVID it looks like any service to come inside requires an appointment. But this visit…read morewas to exchange my loose change. Upon arrival, the entrance beyond the foyer to the main lobby was locked and then was unlocked by the bank clerk. Before I could enter, he asked me question of what was my purpose of my visit and did I had an appointment. I advised that I wanted to exchange my loose change. He then tells me I can utilize the coin machine, but would have to remove them out of thr coin rolls (whatba major waste of money and time. Using the machine you just press the start button and shove the coins down the slot with the assistance of the flat hand rake. *Tip* Double check to make sure every coin is shoved in due to some can get jammed in the corners. Once I was done, you push the print button for your slip. Then I was escorted to the atm, where the virtual teller assisted me with scanning my receipt.

My husband and I came in for a financial wellness appt. and Jerome McKoy was awesome to work with…read more He really cares and was so helpful. He listened to our concerns and explained options etc. he followed up with us and also walked us through every step of the way. He provided outstanding customer service and made us feel confident. Thank you Jerome!

Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.

Drive up teller is before ATM, causing needless long lines for customers wanting to use the ATM…read morewhile a motorist is blocking the ATM. Bank needs to separate the services. Ridiculous! !

FFF supplied a confusing letter and an incorrect address for registering our house deed (the county…read morecourt sent our registered letter back to us), was unreachable by phone, and then provided an inexperienced new employee at their office when we went in for assistance. The employee was dressed in a pink T-shirt, pale skinny jeans, and white tennis shoes, which was appropriate to his level of knowledge and professionalism. He had to call the loan office, which is apparently off-site, twice because he (1) didn't listen carefully to our description of the situation, (2) didn't understand the situation, (3) didn't take any notes concerning our problem and questions, and (4) didn't pause before hanging up the phone the first time--or even the second time--to check with us to see if all our questions had been answered. He also didn't apologize for First Financial's initial error until late in our exchange, after all of his bumbling around created even more unanswered questions and frustration. Suggestions: (a) First Financial needs to review their mortgage pay-off letters and make sure all the information and instructions are clear and correct. (b) First Financial needs to better train its employees--first, to apologize for FFF errors; then to make sure they understand the problem and take notes; then to make sure they address each of those problems by consulting both the appropriate professional (if they don't have the knowledge themselves) and the customer. (c) Employees, especially young, inexperienced employees, should be advised to dress professionally. This will give customers more confidence in them, and it will remind the employees of their professional obligations and training. We're sorry to see the deterioration of service at First Financial from the time more than 30 years ago when we first opened our accounts. This last fiasco has weakened our confidence in the institution.

Call waiting time is usually 30 minutes or longer. When someone answers, instead of listening they…read moreover talk you and tell you to call the corporate office. If you continue with the nature of your call they hang up on you! Very rude !! Also: word to the wise if you withdraw cash count your money!!!!!

I talked to Kelsey about getting home equity line of credits for investment properties. She didn't…read moreknow off the top of her head but called me back after checking. Great service and nice professional people! The interior of the branch is pretty comfy too.

There two ladies are liars and lazy who work here... They seemed racist... :(…read moreBut there were two gentlemens Thomas and someone else they were very nice and professional!

I was really had a hard time trying to get in touch with this bank via telephone and I went inside…read moreto speak to someone face to face. The customer service was impeccable and Ethan Graham (banker) was very helpful and helped me with everything.

Great bank. I don't use them anymore but when I was in towson they were very reliable and honest…read more Good people work here

Awesome bank. I no longer use them but they are honest and good people. I switch cause they didn't…read morehave one where I moved to

Terrible customer service. Rude and disrespectful new branch manager. I've been banking here for…read moreover a decade and will be leaving. I used to recommend this bank to people but not anymore.

I have my home mortgage through Rosedale Federal. I recently refinanced with them. They are a…read moretremendous organization for home mortgages. I have had other (shyster) mortgage companies in the past, and actually had one hold my payment to collect late fees. Unscrupulous practices like that do not occur at Rosedale Federal. They offer multiple methods of payment. (Mail, drive thru window, on line). I highly recommend Rosedale Federal......your hometown lender!

I was trying to make a transfer between WF account to my other BANK....for 6 days ...no one could…read morehelp me and they all took my information. While I was driving to the store, I came across Wells Fargo at 989 Fairmount Ave Towson Location, and I was ready to CLOSE my account but a gentleman by the name JOHN CONNOR approached me and saw my frustration and offered me his help, it took him 5 MIN to help me and I finally transferred money between WF and my other Bank online!!!! I definitely recommend this place and definitely John Connor !!! With all worker who are at home working remotely can tell me who knows their job and who doesn't!

The in branch customer service would not help me with anything they just told me to call the…read morecustomer service line. They put holds on checks even after the money has been taken from the other parties account. Do not bank with Wells Fargo