I just visited the Pulaski Hwy branch because I had an issue with my card. I was having a terrible…read moreday but a banker named Brian Sklar sincerely put me at ease. He has FANTASTIC customer relation skills, he was fast and efficient, and was able to work out my issue in no time. 10/10 service, will come again

It's the best Bank and they are prompt and very professional. Their services and accounts offer…read moremore than the other Banks. I belong to Navy Federal Credit Union too, but I can go into M&T Bank. NFCU is only in Glen Burnie, MD plus I live in Baltimore and rely on public transportation.

Most of the cashiers are great except maybe one or two. But all in all, good experiences…read more I wanted to point out how great Jean was to me the other day. I was struggling with a knee issue and someone hacked into my account. She took care of it right away. It was crazy crowded but she got me in and out as soon as she could. Great worker and really nice.

This location wait time to be seen is insane . I been waiting over 30 minutes and it's a full house…read moreof employees around.The Nonchalantness that comes with them also is not okay . I need them to have more sense of urgency for peoples time.

We love this group, they work very well together. Greg T Nelson helped us with a complicated case…read moreand got it done! We were preapproved immediately upon a late 20 min phone call... and we found the house of dreams a late evening, Greg was available to help our realtor input info for a contract. Greg is brilliant with the lenders and extremely knowledgeable. He is patient and has excellent communication skills. We are happy with the loan and rates we received! Highly recommend!

So... This review is not only to share my experience but mainly to ensure that ICG is not his "big…read morebad wolf " of lenders looking to "scam" people as some other reviews have indicated . I am trying to reach those currently, in the market or planning a future home purchase or refinance... And everyone who personally knows me can vouch that I don't do this often... After months of searching for lenders or companies ( both online and referred to me- since I myself am in the business of loan transactions , working at a settlement company) I just recently closed my loan and refinanced with Intercontinental Group ( ICG Bank), with the most AMAZING Executive Mortgage Banker, Taylor Leonard. From the beginning, Taylor knew how hesitant I was . I had already gone through the "shopping process", prior to contacting him and I had learned from my mistakes when I was working with HUGE companies like Quicken, or MTB and I could probably name a few others . He quickly showed that he understood my needs and worked with me LITERALLY every step of the way, to ensure that I was getting the BEST POSSIBLE RATE AND SCENARIO, as possible. It was only a few days before my original closing date, when he contacted me, excited that due to a rate drop within the market, my interest rate became LOWER than originally expected ( which had always originally been lower than what any other lender had offered me in the past) ... Needless to say, I was beyond excited. All said and done , NONE of the reviews on ICG Bank and bogus negative remarks turned out to be true. ICG and especially Taylor ensured me a smooth and efficient transaction and that is EXACTLY what I got. People always have this suspicion when it comes to lenders who look "iffy" or have clients who may have just gone through one minor difficulty and decide to bad mouth or ruin the reputation of the company entirely. I am living proof that this company went above and beyond and resulted in an FHA refinance that included TWO separate refunds ( one from my current mortgage company's escrow balance and one from the UFMIP FHA requires , which I had paid at settlement during my homes purchase transaction) totaling almost $5000 AND ( I kid you not) ... literally brought my interest rate down ( without any points ) resulting in saving almost $300 I am now saving in my monthly mortgage payments! PLUS THE BEST PART? I literally had ZERO to pay in closing costs! The lender gave me a $3200 credit and that basically covered all of the costs associated with any settlement company. When it came down to signing the papers, they did what was most convenient for ME and sent a certified notary TO MY HOUSE at 8:00 pm, so that I wouldn't have to inconvenience myself or my son. I am beyond grateful and so very happy to say, if you are in the market and looking for a bank or lender to use ... Please please look no further. You can contact them directly by visiting : https://intercontinentalcapital.com or you can reach out to Taylor directly. My monthly mortgage payment is now hundreds of dollars less, I have extra money in my account from my refunds and they didn't add anything to my loan. It sounds too good to be true but this is literally what happens when you find someone who has dedicated their lives to what they do and genuinely look out for their clients best interest . So thank your Taylor Leonard, for actually following through with your promises and helping me to feel like I was in great hands the entire way through. It really meant a lot , including the main fact that I can now afford to stay in my 1st house with my son, without having to worry about how I am going to pay my previously RIDICULOUS monthly payment. You are TRUELY Amazing at what you do and I hope ICG knows what a SUPERSTAR they have on their team.

What's been going on lately with the drive thru for this bank? It's fully functional maybe 60% of…read morethe time I go there. There's often an out-of-order message on the screen, why can't a major bank keep its equipment in working order? The other day I drove through wanting to withdraw $20, the only withdrawal options were $100, $200 or $300! Come on now. Bank of America, do better!!

Chris was pretty nice. He had no appointments, came up to the line and was ready to help. Got in…read moreand out within 10 minutes.

This location 3603 Boston St. Baltimore is pretty convenient bank. I've been banking here many anos…read moreno problem. But this week July 15,2021 they have a female teller with a pink scarf head wrap she's caucasian at the main front desk she needs to be investigated. I went in to make a simple deposit. She took more than 10 mins as she doing my transaction looking at the computer kept writing little notes down on paper more than 4 times. Are you writing down my social security number and log in? Are you trying to steal from me? I felt very uncomfortable with her. No one has ever done that. Her nice demeanor doesn't cover up her bad intentions. Someone there at the bank should please take a look at the security camera check what she is doing.

poor service. i will not open account in this bank any more. it is crowded, and people are rude,…read more and wont help you . i will never even consider opening account with the td bank is not a good bank at all. they lie about their hours. and they lie about their specials i know a lot of people that feels the same about this bank they charge you fees that are hidden, and it is obvious that some one is cheating you .

Well due to COVID it looks like any service to come inside requires an appointment. But this visit…read morewas to exchange my loose change. Upon arrival, the entrance beyond the foyer to the main lobby was locked and then was unlocked by the bank clerk. Before I could enter, he asked me question of what was my purpose of my visit and did I had an appointment. I advised that I wanted to exchange my loose change. He then tells me I can utilize the coin machine, but would have to remove them out of thr coin rolls (whatba major waste of money and time. Using the machine you just press the start button and shove the coins down the slot with the assistance of the flat hand rake. *Tip* Double check to make sure every coin is shoved in due to some can get jammed in the corners. Once I was done, you push the print button for your slip. Then I was escorted to the atm, where the virtual teller assisted me with scanning my receipt.

My husband and I came in for a financial wellness appt. and Jerome McKoy was awesome to work with…read more He really cares and was so helpful. He listened to our concerns and explained options etc. he followed up with us and also walked us through every step of the way. He provided outstanding customer service and made us feel confident. Thank you Jerome!

Terrible Staff. The branch manager called me today barking at me because I refused to communicate…read morewith her. They treat their customers like garbage. The customer was dinged for 5 nsf fees even though the merchant confirmed the error was on their side. I would highly recommend finding a different bank than this location. The incident will be escalated to M&T and their corporate leaders.

TERRIBLE!! TERRIBLE!! TERRIBLE CUSTOMER SERVICE!!!!!!!! Sat for 20 minutes. A gentleman was…read moresitting before me and he got up to walk out. Then a lady come in signs in and then takes her first. She says she had an appointment. This is the second terrible experience I've had with them. I even made a decision to go bank with you after my first awful experience. But I'm gonna go to WELLS FARGO, at least they will acknowledge me!!!

Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.