Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

I have been a loyal Spectrum customer for 10 years AND have 4 accounts with them and paid over…read more$22,000 for internet service during the time I have used them. No one there seems to care about their existing customers. Instead of rolling back my accounts a mere $10/each, they would rather lose to me to another service provider. All the while giving NEW customers an even lesser rate than what I am asking! But, they continue to run commercials DAILY begging for new customers. The standard canned answer is: "once your promotion expires, that is it." I am so disheartened. What a TERRIBLE business model!!

0 if possible. Lied multiple times about installation. Canceled less than 24 hours prior to second…read morevisit weeks later saying they were going to get this line fixed and installed. No help or answer on customer service side. Pathetic and unprofessional the whole way through.

I get it. Large telco companies have terrible reputations especially when it comes to customer…read moreservice. I have so far been lucky with AT&T fiber. I got fiber to the home, gigabit service from AT&T. It has been reliable and is fast like you would expect. Price is decent. $75 per month intro rate, $100 after a year. No data caps which is very important if you stream a lot of TV and/or have security cameras. The router they give you is fine for a small home or apartment. The Wi-Fi is not every customizable and the 5Ghz signal doesn't go very far. If you have a larger house then you may need to invest in a mesh system for wi-fi coverage. Overall I have been satisfied with the service.

I discontinued my on April 8 and return the equipment on that same day. Today I received notice…read morefrom American Express that I had been charged $100 so I called. I was told since the billing cycle started on April 6 and I didn't return the equipment until April 8. I would the $100 charge. I think that that should have been prorated regardless since been a customer for 7 1/2 years and the bill every month on time. Their response was that company policy that the billing cycle is for one month no exceptions.

CUSTOMER SERVICE WAS HORRIBLE! I typed my name in, sat and waited for my turn, my name was called…read moreand the representative said, from across the store, "Wait, Mr, I'll take care of you in a minute," then proceeded to call a friend of her's to the desk to wait on him. I heard their conversation and it was very flirtatious. Completely unprofessional and disrespectful. I will never come back.

So HTC is a internet provider for the Myrtle Beach area of South Carolina. First off, their…read moreinternet service, I think is the best. Works, even my sims 4 game connected okay without any connection drops. I think their internet is a good service. My dad got this in January because Internet service is like a basic thing nowadays. Anyways, Went to this office on Saturday August 16th 2025 with my mom and dad because we wanted to get a cable provider. We did research the offerings online, so we knew what we wanted, so to speak. Oh, and they also sell phones, and alarm systems. We are only interested in internet and cable. The woman that took care of us was polite and explained all of our options. She also showed us how the cable worked. For instance, they use a small cable box that one cannot even see. One can also get the firestick and stream it on there also. We opted for the cable boxes though, as we are used to that. Price was actually a little on the expensive side- we also paid for all the tv packages which included Passport and passport plus, that has MSG international so that we can watch the NY Rangers game. As New Yorkers, we like that! Passport has channels like discovery life, paramount- bar rescue anyone?, SCFY, and freeform, to name a few. Channel packages also has plenty of options. Now, haven't watched TV much except for Food that made america on the history channel, but using HTC is easy to figure out. The only thing I cannot figure out is captions, and how to turn them on. So far liking our cable service. Also easy to set up too, and easy to call the tech help number- who can help and did help solve any technical issues. So far recommend HTC internet and cable services! Note: Just editing this to 4 stars because it seems like there is no closed caption option for the cable boxes. For people who are hard of hearing like me, this is an great feature to have. Closed captions we did find on the firestick version however, and I am currently using that with no issues.

Trustworthy, reliable, and very knowledgable. Robbie and his team are great. I highly recommend…read morethem!

From the owner: When you need managed services in Wilmington, Jacksonville, Whiteville and surrounding areas to…read moremaintain peak operation in the IT network of your small business, consider us here at Atlantic Computer Services. We'll manage all of your IT services for a flat-rate fee (no hourly billing) so you can focus your efforts on spurring your revenues to grow. Let us give you the peace of mind you deserve with your small business today with Atlantic Computer Services' managed services.

Their service sucks well overpriced for the quality of service you get support stinks they try to…read morehold you to extra years on the contract that you never signed and then threaten to take you to court when they don't have a leg to stand on don't fall for their tricks

Do NOT trust SPECTRUM with your account. I was with Time Warner for over 25 years with same…read moreaccount, no problems. Spectrum takes over and immediately my bill went up over 50%!! That is a lot of money, over 75$. And, they dropped my services. I NEVER had a problem with Time Warner. Cust Svc was polite , knowledgeable, and compassionate. Spectrum (Even though employees seem to be from TW) are the complete opposite. If employees are unhappy from management, it trickles down to the customers. Believe me. I am moving to Direct TV this month. The Services (TV, INTERNET, Phone) are twice the speed and content and The COST is almost HALF!! Plus, Costco offers 300$ bonus for change and Direct TV gives you the NFL ticket for FREE for one year

If I could give zero stars I would. I suggest going with Dish, Fios or any other service than this…read morecrooked company. They overcharge, the service is horrific, and the essentially stoke about $400 from me. I rather put hot pokers in my eyes then ever give this company on dollar of business!!!!

/The team from Surftech AV did an excellent job! Very professional and very /nice guys. I would…read morehighly recommend this company. Paula Davis 9/27/24

From the owner: Professional AV services, TV installation, speaker and home theatre installation, camera and video…read moredoorbell installation.

Allen from customer support was very helpful 10/10 we got to keep our better and exciting equipment…read moreto

My wife and I have had multiple Spectrum/Time Warner accounts for years, and I can honestly say, my…read morecustomer service for those years could not have been worse. Primarily from rude, non-caring, over worked employees. I have always dreamed of a true Spectrum competitor. Last Wednesday, November 12th, I encountered a customer service representative, that rendered true customer service. His name is Joshua Quigley. He was very nice, he listened to my problems and was very knowledgeable regarding the solutions needed to remedy my problems. Spectrum would do well to replicate this gentleman's approach to customer service. I will rate my experience for that day a three, because the wait time to see Joshua was ridiculous. They had two representatives for a lobby full of people.