I have called them 3 times to ask for someone to call me back to set up an appointment to look at…read moremy Aprilaire Humidifier that is not hooked up. I got one answer back that said they had written a ticket up for me and that I would get a call back and that is the last I have heard from them. I think in 3 weeks and 3 calls from me that they could have gotten back to me to set up an appointment. I gave them one star because they answer their phone and said they had written up a repair ticket. I give up! I do not know what company installed this humidifier in my Lenox Unit. I just bought the house a couple of months ago.

Better Air was recommended to me and I would like to recommend it to others. It was easy and…read morepleasant to do business with them. They replaced our furnace with a quality product and the house is more comfortable now. Their pricing seems reasonable and staff is professional. I plan on having them replace the a/c unit when it's time comes.

RUN AWAY DO NOT USE THEM THEY ARE SCAMMERS…read more If I could give zero and turn these guys in I would. On January 23, 2025, I had a technician from Metro come to inspect my furnace, which was not functioning properly. The technician ran several tests, showing me that the furnace was not operating as expected. He claimed that the original installers had improperly set up the unit, then identified a huge air leak and adjusted the gas pressure. He also noted that my temperature levels were dangerously high, which he described as a failure and cause for worry. After making adjustments to the system, the technician told me that the furnace would continue to run inefficiently until it eventually failed, he also did something to cause my humidifier to leak all over, citing the improper installation as the cause. The technician also informed me that I would need to replace the unit entirely, which seemed unwarranted, as the furnace is only about two years old. Also told me it would be almost 12k for a new one or a cleaning and seal for almost 4k. When I scheduled the inspection online, the website clearly stated a $60 diagnostic fee. However, when the technician presented the bill, I was charged $215. Upon questioning the discrepancy, the technician explained that the $60 fee applied only if a part were replaced, labeling the work he did as a "quick fix" rather than a diagnostic service, despite the coupon's terms indicating it covered diagnostic repair. The whole reason I scheduled with them was because of the 60$ ON THE SAME DAY, I had the original installer come to assess the furnace. After the bad tech told me the furnace was installed improperly. He immediately came out no charge. He explained that the issue was simply that the damper fins were closed, which prevented proper airflow. He corrected this and addressed the gas pressure issue. The technician confirmed that the previous technician's actions--turning up the gas pressure--would have likely caused long-term damage and elevated CO2 levels, putting my family's health at risk. The installer also stated that a simple cleaning and adjustment of the fins would have resolved the issue, without the need for any major repairs or a full replacement. I have photos of the coupon, the invoice, and evidence of the inaccurate statements made by the technician. It won't allow me to upload the invoice nor the service information that was done. I uploaded the pictures. These guys are dangerous.

Their schedulers/front desk personel need to work on their customer services skills. Extremely rude…read moreand condensening. I just cancelled the appointment mid call. Do yourself a favor and literally call anyone else!

This company truly cares about their clients. They explain the plan so you can understand and keep…read moreyou posted on all steps along the way. The lifetime warranty is the icing on the cake! They take a bad situation for a homeowner and put it all behind them. I highly recommend them!!!

Bauer Restoration did a fantastic job at installing a Radon Mitigation System for us. They were…read moreprompt, curious, and left the areas they were working in cleaner than they were before they arrived. I would highly recommend Bauer Restoration for any work that you may need done.

cleaned and checked the AC. pricing was good for service provided. good quality service and they…read moretook their time checking everything out.

1 STAR Service person came out for heater issues within 2…read morehours. Checked the connections, all good. He said the only issue is that the filter was overkill, and preventing air flow. I gave him the OK to change the filter. He was there for a total of 35 minutes. When I asked how much I owed, he paused, as if thinking about how much to charge me. He told me $120 per hour. I said it was really "steep", and he firmly replied that that's his hourly rate. I called the office and complained that that is ridiculous for changing a filter. I was told that that is a flat rate because he had to drive out. We're 5 minutes from the office. I was given a 25% discount. The service was ok, but $120 to change a filter is outrageous. We had previously used their services, but I WILL NOT use them again. I rarely review companies....Incredible service or awful experience. This is easily in the 1 STAR category. I'll even go out of my way to review on Google , Angies, etc.

I had an older water heater go into lock out mode. I tried several times to get it out out of…read morelockout mode. Nothing worked. Rather than just assume it was gone I figured i would spend the $130 on a service call and see if an experienced technician could solve the problem. Technician advised me he could not get it out as well. He was honest and told me the part needed ($600) was not worth replacing due to the age (15 yrs) of the water heater. He was very forthright, knowledgeable and honest. I will absolutely use them again.

I can't say enough about Keith Pumper and his Serviceman, Josh! They are wonderful! When my Air…read moreConditioner went out, my Warranty Company told me that they did not have a Serviceman in my area and I should find my own and they would cover the bill. I called several great Air Conditioning Businesses near me, and neither one would do Warranty work. When I called Keith, he was as nice as could be. He agreed to send someone out. The Serviceman, Josh, arrived, 15 min early on my appointment day. He was so professional, and friendly, from the time he arrived, until the time he left. He was optimistic that he could fix my problem...and answered a lot of other questions I had about my system. He couldn't have been nicer! He was confident that he knew what the problem was. We had problems with the Warranty Company....getting authorization to cover the work that needed to be done and Josh, with the approval of Keith, stayed until we got the job done. I am so grateful to both of these men, for their kindness, professional work and determination to help me! I highly recommend them, and I will use them for any work I need done!