We have subscribed for internet service with KDS Networks for many years now and have found their…read morecustomer service to be exceptional. When problems occur, Heather is always available to either answer our questions or refers us to a technician who can help us. Cameron has the technological background and savvy to solve problems when no one else could assist us. He is professional, intelligent, and creative in his problem solving. Together with the other employees,they make a great team. I highly recommend them.

From the owner: Residential and commercial high speed internetread more

When we initially had the internet set up the man that came to the house was rude. He didnt want to…read morehave to run the line, then argued with us about where we wanted the wifi placed. He was angry It would be more work on his part and demanded it be placed in a bedroom, which greatly affected the ability to get wifi in the rest of the house. When I finally canceled years later and went with a different company, they did not refund what they had been over paid. I paid the bill a couple days before canceling. I told them to cancel now, she basically said well you wont get any money back so we will just make it almost 30 days later. No, you should have canceled the day I told you, and refunded the over payment (approx 100 dollars). That is theft. I would go back to old school dial up or pedal a bike for electricity and internet before I EVER used this company again.

I am so upset as I write this. I have had problems with Spectrum sending me a bill to pay for my…read moreservice for a couple of years now. I don't know if they don't have enough people in billing to receive and debit my account or if the USPS is just extremely slow getting mail from Great Falls, MT to their payment center in Pelatine, IL BUT I don't enjoy looking at my email and seeing a note from them that says I have until the 20th to pay. Today is the 19th and I mailed the payment on the 11th. Either they have to send the bill earlier or they need to change their due date. I am NOT going to give them my credit or debit card information. Their service is sketchy and not nearly as fast as what I'm paying for. I can't wait for that new company to come in. Hopefully they'll be better.

If they had a real customer service department, I could say it is the worst I have ever been…read morearound. One year ago my father lost his business do to Covid. One month later he died from it. This company continues to send monthly bills to his widow even after be contacted several times.

The customer service rep lied to me on the phone about what package they were actually able to…read moreoffer. Luckily the technician told me that I would not be getting what I was promised on the phone and did not go forward with the install. I wanted wi-fi to stream Netflix and they were only able to offer me ethernet speed capability. I made this clear on the phone when I confirmed the install. Anyways, I told the tech that I did not want the service and a couple days later I received a bill for the service and first month bill. What a joke of a company. Customer service was absolutely a mess over the phone.

Long story short, we had almost instant "switcher's" regret when we were dazzled by another…read morecompany's internet and phone plan. We went to this Verizon location to switch back. Although it took a while for the "win-back" to go through, Dan and Danny were able to help us get everything back to normal before we left the store. We ended up walking out with a better deal than the company that tried to dazzle us. We are 100% satisfied with our new plan and the customer service we got at this location.

Verizon Corporate Store Great Falls, MT (2319 10th Ave S)…read more We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3-5 days to refund. The manager acknowledged this but said there was nothing he could do because "the 72-hour pickup window expired." Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been "canceled at 12:53 AM by the customer" and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, "I don't know, I can get you to that department," only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location's customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.

Erica was incredibly helpful with doing a device change for me. However, I was rudely interrupted…read moreby another sales person, who invaded my personal space and persistently asked personal questions making me feel uneasy. After I had told him he was annoying and to please stop he continued and got closer to me.

Worst internet provider around here. They could not install a line properly during the winter so…read morethey told me they would come back in the spring to redo it. Spring comes around and they charge me 187$ because they claimed they never told me that they would come back and do their job right. If I ever move back out to the Fairfield area again I'll choose anything before I choose them again. WOULD NOT RECOMMEND EVER internet speeds are sub par and company does not honor their word, get everything in writing if you deal with them.

This company is a bunch of garbage. They take advantage of people. When you cancel service they…read moredo not send you a final bill instead they lie and say you didnt return your equipment which I produced my receipt and showed I had; and they send you to collections. They are an unethical company with substandard equipment! Fraudulent company trying to get more money and not being honest!!! I will be posting reviews of them on every social platform I can to expose their greed and lies!!!

Worst cable experience of my life! I've cycled through digital cable, Dish, and now DirecTV. As…read moresoon as my contract period is up, I'm out. The salesman who came to the door (who DirecTV claims doesn't work for them.) Made promises that were never kept. $100 gift cert for signing up, guaranteed my bill would be $115 for the entire period of my contract. And WORST OF ALL, I noticed an odd charge on my credit card, which I had to provide to get the cable activated. A 3rd party affiliate of DirecTV was charging my card every month. First, I never agreed to DirecTV giving out my credit card information. When I called DirecTV, I was informed that the payment was for insurance on my remote and cable hardware. Also, something I didn't agree to. It showed up on my statement as Clearsat/Ironshield. When I contacted DirecTV they stated that they couldn't terminate the insurance and that I'd have to contact Clearsat (Clear satellite) directly, which I did. Clearsat informed me that if I wanted to terminate the insurance that I'd have to do so through DirecTV. I played this back and forth for a few hours before eventually having to cancel my credit card. DirecTV also never had an answer for how Clearsat received my credit card information even though I only ever provided it to DirecTV. Shady as shit, and while before I may not have liked a cable provider, I abosolutely LOATHE DirecTV.