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    Charter Communications

    3.0 (2 reviews)
    Open Open 24 hours

    Services - Charter Communications

    Television service providers

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    1 year ago

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (33 reviews)

    I like Xfinity. The customer service is terrific and technical support is great at problem solving…read more They are very good to the customers if they have a problem all they have to do is talk to the nice customer service people. They are ready to lend support anytime.

    This rating is not for the Independence location staff, but for XFINITY as a whole, because I…read morecannot enter the rating with XFINITY Customer Service. Therefore, since this location represents XFINITY, and once service is established at this location, the revenue goes to XFINITY, I believe this rating is applicable...... Customer Service is Not Effective. --- As a long time customer, I have been with COMCAST/XFINITY from back in the time when we used a manually operated slide selector to select the channels; I believe this was 1987 and there were obviously not as many channels to select back then. -- As a long time customer, my observations and experiences reveal that XFINITY provides the bare minimum of customer support to their existing customers while focusing all efforts on securing new customers. -- I understand that times do change with respect to technologies, but customer support should never decline as result of improved technologies and company growth. -- History shows, that existing customers experience long wait times and are limited to communicating through AI Assistants that are non effective, provide generic or canned responses at best, and rarely connect the existing customer to a live agent. -- XFINITY may offer all the "bells and whistles" but with non effective customer service, these are just money wasted; XFINITY seems to have abandoned the basic principles of customer service in exchange for numbers/revenue.

    Charter Communications - televisionserviceproviders - Updated September 2026

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