I would like to give a great "Thanks" to Carole at this AT&T site. We have been to this location…read moreseveral times over the years - setting up overseas service for trips to London and Paris for example - but we have never received better service than we did from Carole. Sometime about last Wednesday, my wife's iPhone 13 suddenly stopped showing any e-mails or allowing her to access them. She tried finding help online with AT@T and by phone with absolutely no help. Desperate, we drove into the AT&T location on the north side of Petoskey from up by Cross Village. Carole met my wife, introduced herself, asked questions about the difficulties she was having, and, within 15 minutes had identified the problem, found the missing e-mails, and totally resolved the issue. i want to give Carole a really big Thumbs-Up. Whenever we need assistance with either of our phones in the future, we will ALWAYS seek out Carole for assistance!

After seeing AT&T response I did call the store and asked for the Manager. That was 2/27. The…read moremanager was not available but they assured me they were working on getting the account corrected and that the manager would be calling me. It s 3/10 and I have not received a call. The check to pay off the phones has cleared. I have not received an updated bill. I have received nothing other than email offers to purchase added AT&T products like tv etc. That isn't going to happen. I am cutting losses and moving on from At&t. I will not be posting any further on this matter. Ed D

These guys are seriously the best people you can go to if you're having phone problems.. They do…read moreexcellent work and have great customer service. I've gone in there everytime my phone breaks or I'm having an issue and the employees have gone above and beyond every time.. They try to save you money when they can, which is a definite perk. Overall, I highly recommend going to BASIC Communications for all your cell phone needs.

When you need help, Spectrum customers, it's worth your salt to get it at the company's Traverse…read moreCity store at 2668 Crossing Circle. That'll be especially true if you work with Jordan V. He smoothly handles routine matters. He does his level best to set things right if you're faced with a frustrating problem. Regardless of what you ask of him, Jordan is capable, professional, and personable. After many experiences with Spectrum customer representatives by phone, be assured you'll get far better service if you work with Jordan V. and his associates at the store.

I needed to change some account information and swap out some equipment. I read online that you can…read moreswap out older equipment at their physical locations. My Internet has been acting up at home for awhile. It might be a spyware/adware issue, but I figured changing out the equipment might be a place to start. I visited their location in town 2x in two days. The check in kiosk at the door is easy to use and fairly obvious (not to everyone though, I didn't realize it on my first visit and on my second visit I cut in front of someone via checking in, someone who had been there before but hadn't checked-in via the kiosk. Am I the a**hole?, yes, yes I am. Staff were helpful and efficient. Getting everything plugged in and connected once I got home. I just reversed what I had unplugged when I swapped out the old stuff. I still had to call for help, but I didn't have to spend $65 to have a technician come to the house, so that's a win. Pardon my essay.

Customer Service? I have been on the phone and chat for hours over the last 4 days trying to get…read moreinto my account. Their system says I have the wrong user ID, I use the forgot button, it gives me what I've been using and then it tells me that user ID is no longer active! Their phone system goes round & round, sometimes drops, gets me to the wrong place (or maybe the reps just lie) and keeps me on hold for unheard of amounts of time, and then they tell me there is an email address on the account that I have never even heard of. Then they say wait for 24 hrs for a reset, another lie. Since AT&T came along it is horrible.

So I've had directv for many years. They made an appt to call me at 1pm today. It's 630pm and still…read moreno call. Sounds like a good time to switch to dish.

Very pushy. They put out deals to try to get you in and are rude when you say no. Would not…read morerecommend this company. I never ended up using their service because the gentleman who I spoke with was incredibly rude.

Kind, helpful, and always had a smile...that's what kept me with this company. I would recommend…read morethem to a neighbor or friend.

Dish is not dependable, when snow gets on your Dish, it's dead! Treat new customers better than…read moreold ones. Remove shows, with the only explanation is nothing. Lost 5 channels, no explanation. & upped the price. 50% of channels are selling some garbage, so they get us to pay & advertisers pay! Sounds like a scam.

The Dish Dr. Saved the entertainment part of our vacation. He had just the right remote in stock…read morefor our RV dish network. He was very accommodating and knowledgeable. The other choices for us was over 100 miles away and they wanted $65.00 to fix the problem, the good Dr. Charged me $20.00.

I can't believe what I did by accident yesterday! I pulled out an old laptop because I had so many…read morewindows open working online. I couldn't figure out why the fan kept coming on and the machine was lagging, but it's an old system, so I figured it was on its last legs. No - after about 5 hours, I noticed an icon moving in the top bar. For some reason, my Dropbox account decided to start to sync all of my files in the account. It used up 80GB of our ATT Wireless Internet - and we were only 3 days into the new month!!!! Of course, I've been on the line with ATT and went in to the store asking for some help. Yes, it was my mistake - nobody is questioning that. But, seeing as how we have 5 iPhones, Wireless Internet, and Direct TV - paying nearly $8000 per year for ATT services - I thought maybe they'd be able to help me out so we don't run out of data and end up paying an exorbitant $25 for each extra 10GB. But, no - after a very long time trying, of course they can't/won't help! What a lousy way to treat a longstanding customer! Things did not used to work like that back when business was more personal. That said, I did send them a note ensuring them that in the near future they will be losing me as a client for all of their services over a lousy little 80GB mistake (which costs them nothing.) Maybe Verizon? What a great place this modern world is!

From the owner: AT&T is an Internet service provider in Petoskey with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

For $80 a month, for JUST internet, there is absolutely no excuse for it to be down so much…read more NONE. And if it is SCHEDULED MAINTENANCE like it says in the app, there is also NO REASON you can't let your customers know.

5 years ago they extended their cable only to stop 1 mile from my home. Thanks to them I am still…read morelimited to HughesNet which is essentially 'fancy' dial-up with the added benefit of the high blood pressure that results from arguing with the little monkeys at their call centers in India. I would gladly purchase a mile of cable if Charter would allow me to tap into their line. I even have my own ladder.