I refinanced with Chase last month. I did not get the best deal i could have got. My loan officer Joe Daleo quit his job during the process of the refinance. It took over 3 months to get the loan done. My rate was locked for a longer term than it needed to be. That cost me thousands over the course of the term. Every single time something needed to be processed or documentation was needed i had it for them in less than 1 day. It never took me more than 24 hours to provided the paperwork. Still in between each of these submissions were weeks of dead air. At one point i wasn't even sure the loan was being done anymore. Towards the end of the 3rd month my rep was replaced by a more responsive agent with a cocky attitude names Aaron Wheeler. He does get the job done but as a former loan officer i know for a fact that he did not explain things right. He told me he had 15 years of market experience or something like that. I bet its really more like 3 months. I still to this day do not believe things were explained to me honestly and i never believe my best interest was being considered. Before the loan closed i contacted a manager named Sandy Mozes. I left him a message and he called me back as the closing agent was arriving at my home. The only reason i went ahead with it was because my previous loan was so bad that even this in my opinion was the smarter deal and rates had gone up since i locked. I also i have my first child arriving in 2 months so time is very sensitive for me right now. So i singed the deal even though the fees were high and i did not get the best rate i could have got. I reached out to the manager after the signing and got no response. Days later i got a notice from my previous lenders stating i was late on my payment. I told Aaron about this and he said that it should have been funded which i found out later it was and their old computer system automated that notice. During that conversation i mentioned that i left Sandy the manager a message. Aaron said "that not right, you should call again". I respectfully disagree, he should called me but i assume since it was funded i was all but dead to them.
Bottom line is, educate yourself and make sure you have have a loan officer who is punctual and is wise enough to navigate you through the process so you can get the best possible situation.
Try a credit union or small bank with good rates. I got hosed at Chase.
A.J.G. read more
