Welcoming. I could see good teamwork here. They do notary. ATM onsite. Clean area. Ample parking…read morespace. Drivethru service also available. See images for further reference.

So far a pleasant experience with staff. And i see that if one is available, they would assist the…read moremain teller. Clean and well lit. Ample of parking space.

Fees are endless. They compound fees in savings account beyond negative balance. Customer service…read morewas cold and didn't extend help to correct the situation. After requesting to close accounts and membership, they provide a dated lengthy process.

Super helpful take their time and answer all questions very patient knowledgable and efficient…read morehighly recommend

Very pleased with this bank. The level of customer service and human touch is not something you are…read moreused to with the 'big banks'. I recommend this bank to everyone because the 'big banks' are only interested in FEES and it's almost impossible to get a human on the phone to answer questions. Not so with Investors. I really am so pleased with this bank and have been a customer for years.

Pretty fair service. They do notary. ATM onsite. Guy on the concierge dont know how to lie but i…read moregive credit since he tried. Lol. Clean area. See images for reference.

My experience over many years at this branch of PNC has consistently been very good. The reps are…read morealways able to help me with the transaction or assistance with special situations. I have never seen anyone else having a problem. So, I don't understand the negative reviews, unless someone has "an axe to grind" for a personal reason. I guess there may be exceptions, but chill out folks.

Staff is not friendly anymore. Service is very impersonal. Seems like Affinity only cares about…read moretheir employees and not their members. Definitely has gone downhill since I joined in the late 90s.

For close to five months, I've been working with Affinity while they have been trying to find out…read morehow to identify the problem with Quicken and their services. I have wanted to do what I can do with every other bank, and what I have been able to do before: write the check in Quicken, and have it send from Affinity. After five months, they claim it is not possible. First, if this is not so, then they have incredibly ignorant and incompetent employees who have led me on for five months. Secondly, this is not an explanation for why I have been doing so successfully for some 10+ years and why it no longer works. Third, I have spent dozens of hours with them trying to figure out why it doesn't work. I have called and left many messages which have been unreturned. I have written a three page letter to their VP of Customer Experience, who has never responded. Notes on their Facebook page are the only "responses" I get....and then I get platitudes of we appreciate your helping us. (Uh.....so why haven't they solved this.) Their last comment was, this should be fixed by 2013. 2013? You've got to be kidding me. This suddenly stopped when they switched account numbers. As banking institutions are working to allow more online services, I have had to PHYSICALLY go in to open a new sub account, close an account, and even order checks. No other institution requires my physical presence to do any of those things. I'm surprised they have any online access as well. I have spent HUNDREDS of hours with them on the phone, in person and online in the past several months. My intent was to bring all of my services and money back to a credit union. It's a shame that they are still working in the dark ages and that "customer service" to them is an oxymoron. I cannot believe that when they are incompetent, they wish to "thank me" for spending dozens of hours training their people to identify that they don't know what they are doing. Have the words, "We're sorry" somehow dropped out of their dictionary? Is competence and knowledge no longer a requirement for keeping one's job?

Went to cash a check which was written on their bank and since I don't have an account I can't cash…read moreit? I don't understand? Why can't you cash a check written by someone that banks with You and I can't cash it?

I refinanced with Chase last month. I did not get the best deal i could have got. My loan officer…read moreJoe Daleo quit his job during the process of the refinance. It took over 3 months to get the loan done. My rate was locked for a longer term than it needed to be. That cost me thousands over the course of the term. Every single time something needed to be processed or documentation was needed i had it for them in less than 1 day. It never took me more than 24 hours to provided the paperwork. Still in between each of these submissions were weeks of dead air. At one point i wasn't even sure the loan was being done anymore. Towards the end of the 3rd month my rep was replaced by a more responsive agent with a cocky attitude names Aaron Wheeler. He does get the job done but as a former loan officer i know for a fact that he did not explain things right. He told me he had 15 years of market experience or something like that. I bet its really more like 3 months. I still to this day do not believe things were explained to me honestly and i never believe my best interest was being considered. Before the loan closed i contacted a manager named Sandy Mozes. I left him a message and he called me back as the closing agent was arriving at my home. The only reason i went ahead with it was because my previous loan was so bad that even this in my opinion was the smarter deal and rates had gone up since i locked. I also i have my first child arriving in 2 months so time is very sensitive for me right now. So i singed the deal even though the fees were high and i did not get the best rate i could have got. I reached out to the manager after the signing and got no response. Days later i got a notice from my previous lenders stating i was late on my payment. I told Aaron about this and he said that it should have been funded which i found out later it was and their old computer system automated that notice. During that conversation i mentioned that i left Sandy the manager a message. Aaron said "that not right, you should call again". I respectfully disagree, he should called me but i assume since it was funded i was all but dead to them. Bottom line is, educate yourself and make sure you have have a loan officer who is punctual and is wise enough to navigate you through the process so you can get the best possible situation. Try a credit union or small bank with good rates. I got hosed at Chase. A.J.G.