It's a bank and staff is friendly. What more can one ask for in a bank?…read more Well, maybe more ATMs for when the bank is closed, as there's only one by the door.

Great Chase bank with nice couches, tellers, clean area, loads of parking, and state of the art ATM…read morethat gives you whatever denomination of bills

Can't really refute my Yelp friend Drew O's 1-star review of this particular branch. He's a good…read morereviewer, and fair, so if he says his experiences here were 1-star, then they were 1-star. However, my own experiences at this particular branch, while more limited and simplistic than Drew's, have been fairly positive. I recently wrote a review of the closing branch in B'Ridge that was initially 3-star but quickly and unceremoniously dropped down to...well, not quite 1-star, but real close. In retrospect, was it an overly harsh and unfair review? I don't think so. But in the interests of fairness, let me give credit where credit is due. I've never had any real problems at the Berkeley Heights branch. One of the few advantages of the B'Ridge branch over this one is the physical lay-out. There was always plentiful parking at the B'Ridge branch. Parking here is tight, and the layout is odd, and potentially dangerous. There are 2 entrances (although the 1 could be considered both an entrance AND an exit). Driving east on Springfield Ave., entering the parking lot is relatively easy (when I'm heading in this way, I usually just head over to the ATM drive-thru, thus avoiding the parking lot). Entering or exiting on Snyder Ave. can be tense. On entering, you have to keep your eye peeled for cars leaving the drive-thru, leaving the ATM, or just leaving. If you're trying to park, you have to watch out for cars coming in quickly from Springfield Ave. On exiting, you have traffic coming from both directions, usually fairly heavy, always pretty fast. On those rare occasions when I'm feeling bold and adventurous, I'll chance making a left in the direction of Springfield Ave (the most direct route home). More often, when I'm feeling my age, I'll take the path of least resistance, turn right, and take the slow, meandering, "scenic" route home. The ATMS's can be problematic, but then that's true of almost any Wells Fargo branch (maybe it's true of all banks). By that, I mean totally inoperative. That's frustrating. Last time I came to get some cash, they weren't dispensing, and I had to drive to the Wells Fargo branch in Warren to get what I needed. Frustrating and inconvenient, but a relatively minor grievance, at least to me. I guess if I needed the cash immediately, and I was really pressed for time, it'd be a more serious concern. Although, realistically, 1 could just park their car, walk inside, and get their cash that way from a teller. What's that-- another 5 minutes? A little more involved, but I guess it could have spared me the long, meandering "scenic" drive to Warren. Then again, I don't necessarily mind long "scenic" drives, even if those drives only occur in Berkeley Heights, Warren, and the surrounding region. (My days of driving to New England and upstate NY and back in 1 day are long gone.) Inside the bank, though, I've never had an issue. The staff is almost TOO friendly and polite. Last time I went in to deposit money, I was the only customer, but there were 4 "cages" open with 4 tellers available (as opposed to more than 1 occasion in B'Ridge, where there was just 1 teller available who took an extraordinarily long time to service me, kept calling me "Adam" instead of "Ed," and deposited my money into the wrong account). At the Berkeley Heights branch, I've never had to wait long to transact business, my money gets deposited into the right account, and no one calls me Adam. I've never come into this branch seeking a large loan, or to transact more complicated financial business, admittedly. Most money coming in to me comes through direct deposit. When I have some extra discretionary cash (not often, but it does happen!) that I want to deposit, I come inside the bank, engage the teller, and have the money put into my account. When I need cash for shopping or whatever, I drive up to the ATM, take some money out, and on that limited basis...it has worked out OK. So far (fingers crossed!). If the ATM is malfunctioning...which, as I've mentioned, isn't a rarity...I'm forced to drive an extra 20-25 minutes to the branch in Warren, or...much more infrequently...the branch in Bernardsville. Or, if I really fancy a drive out into the country, the branch in Mendham. Or, if I'm thinking rationally, I'll just park the car, walk inside, and get my money the way most people would. Those who don't fancy those long, meandering drives. Yeah, the parking in Berkeley Heights is a drag, entering or exiting can be a migraine-inducing game of "chicken," and the ATM is chronically temperamental, but overall, I'm pretty satisfied in my dealings with this branch. Recommended.

I opened a dual account online to diversify. I had to speak with two reps on phone and they cant…read moretell me when my accounts will be accessible. Also a random phone number was added to my profile and i asked for it to be removed and she did so quickly like they knew it was there and tried to leave it on my account profile. I think i might call FDIC and ask they open an investigation to new account practices at Wells Fargo. Shady...

Joe at Oceans First is amazing fantastic customer service extremely helpful wanted to carry my…read morebundles of loose coin for the coin machine. 100 % for the customer

Top Service Here! The people at OceanFirst Bank in Westfield couldn't be more helpful and…read morecourteous. The associates behind the counter always give me a cheery greeting when I enter and then give outstanding service with a smile. Special shout out to Jodi W (commercial lending) and Brenda G, VP aND Branch Manager for their guidance and assistance! One of the nice things about using small, local banks is that you get much better service than from the monster banks!

If you love waiting on long lines, banking at a location that is NEVER properly staffed, and…read moregetting paid the lowest interest rates on your investment, then this is the bank for you! The pandemic decimated TD Bank...they suck now!!

Slow, long lines, really old computer system, places payments on hold for an extra 7 days for…read morefraud 'purposes" for no reason. Service reps make up things about service fees and bank minimum deposits to get you to switch banks. Maybe I should have signed on with capital one or PNC instead. The pluses are Td's are all over NJ.

Alejandro Sanchez is a wonderful employee. He is a true asset to this AFCU branch in Cedar Knolls,…read moreNJ! Mr. Sanchez was a great help to me recently as he assisted me in my mother's Medicaid application process-printing out bank statements for me for the last five years! Thank you so much Mr. Sanchez! :) -Philip W.

TJ at this location went above and beyond to help me during this pandemic. I am so grateful!…read more Thank you so much and keep up the great work!!

We have been using this bank forever(Scotch Plains) for personal and business! We love them! In a…read morebig world it's wonderful to have personable relationship with them, they go above and beyond! It's like a hometown branch from Scotch Plains ,Clinton - Edison there Customer Service is Wonderful! It's nice to call an get someone in the United States & get to a branch member! KT

Excellent bank! I established my biz account there 4 yrs ago and have been so pleased. There is…read morealways someone knowledgeable to answer my questions and the staff is very kind and helpful. I accidentally withdrew my account with a duplicate debit and they called me immediately. They were able to reverse the withdrawal. You don't get that service from the big banks. And of course they have online banking and a great mobile app. Highly recommend