ANB is super ready to charge $5 here and there without telling you. I don't even know what the…read moresecond charge is for. Yet they require high minimum balances. While borrowing or leveraging our money. About 7-8 mistakes causing numerous trips back while setting up my account, followed by attitude from the branch supervisor. Then they gave my information to TMC Bank for a credit card without my permission, while claiming to be a high data privacy and security bank. TMC Bank does not encrypt your online application personal data (DOB, SSN, etc). This is 2025 yet very weak security practices. Never did get a call back from TMC about deleting my data they got. There's a weird vibe at this bank regardless of branch. Grass not greener. Moving back to old bank.

Great bank, great staff! I've been with ANB for 20 years and have never been disappointed.read more

Great location! There was no line when I went and my teller was very friendly and helpful. I like…read morethat they have their own parking lot so you don't have to struggling looking for somewhere downtown.

Chase Bank Credit card charges an annual fee even if the customer is deceased!…read moreMother passed in January the annual fee was changed in July. Because she used it once in 2026 to buy food. Vultures

EVAN!!!! Evan was there to help my little sister set up a checking account today and he was…read moreabsolutely phenomenal! Incredible people skills and didn't give any weird vibes or anything. Great conversations and honestly SUCH a stand up guy. Would genuinely switch from ent bank just because my interaction with him was unmatched. CHEERS TO INCREDIBLE CUSTOMER SERVICE MATE. If you ever need an account he's ur guy!!

I giving it a 3 but maybe it's a 2 the lines are so long all the time to make a deposit it is 20…read moremin at the least . It's not the people they just don't have enough help so if a customer needs more help you wait at least 30 min!!! Can you please hire more people!!!!!

When I opened an account Laura was rude and arrogant In the way she treated me. It was a haughty…read moredemeanor that gave me the impression I made the wrong choice! Ever since it's been her snappy comments! Avoid this bank like the plague if you care about friendly service and tellers with people skills because you won't find it here! Long lines and only one teller to wait on you! I used to think Wells Fargo and Bank of America were the worst banks I've banked at but US BANK outdoes them in spades. Trying to get anyone to help you is out the window if you need an answer to an issue! If you can't get into your account online, guess what!? If you call to get it unblocked you have to wait a week for it to be cleared! Imagine that how looney that policy is! I experienced it and it really set me back terribly! I told their corporate office they needed to hire more tellers but it fell on deaf ears! Who wants or needs to be hung up on an understaffed bank that clearly doesn't care! Save yourself the pain and heartbreak and look elsewhere for a bank! This bank is definitely the bottom of the pit!

Really enjoyed working with Shari, she was very personable and a big help setting up my business…read moreaccount. The bank is very easy to deal with and I have really enjoyed the consistency of good service.

Lead to believe they would consider a high line of credit without security at fair interest rate…read more WRONG. Tried for an unsecured personal loan and underwriters could not accept my non traditional income stream. Could not fill their boxes. Upset that I failed to take income from my retirement accounts at age 74, upset that I had no real estate to place lien on. They disputed my net worth. Credit score over 700. Loan officer was very polite and tried to understand but failed. Unable to speak to underwriter. If you are not a perfect customer - move on!

So much better than when it was people's bank. Staff are nice and competent. I was pretty fed up…read moreand was unsure of the change but feeling much better now.

From the owner: Community Banks of Colorado, a division of NBH Bank, is proud to call the Colorado Springs area…read morehome. We build relationships rooted in personalized service and find simple and fair solutions for our clients. We believe that the more you know about your clients and the more you work with them, the better you can serve them. It is just common sense. Located off N Tejon St.

I cannot say enough good things about this bank has helped me out in two crises I faced such as…read morefraud on my account where some fraudsters got into my account and withdrew money on several occasions!! They sprung into action immediately and within a few hours the money was returned into my account. They also helped me with an issue of a block on my account and I couldn't log into my account! Every time I come into the bank I'm met with friendly people oriented staff eager to help me out! This truly the way a bank should be run! Bank manager Camron Branch has been just super in helping me out in numerous situations and so has Priscilla Hoover! They are gems in the terrific staff at this bank!! If you're looking for a great bank, this is it! Your search is over!

These people dont care about or value clients. Employees lie and the company doesn't have the…read moredecency to fix errors.

It took a long time to complete everything, but I was able to get a new checking account. The guy…read moreworking with us seemed knowledgeable and professional

This is the worst Chase bank I have ever come across! The…read moreATM is always broken and happens to face directly at the sun so you have no idea about this as you can barely see the screen... so you insert your card and stand there like an idiot as the employees inside don't have the motivation to place a sign on the atm. I'm from Florida, the land of Chase banks and am shocked at the neglect by corporate regarding this particular location. Do better guys, ENT is right down the road!

Getting a new bank account on Monday some place else. ATM machine is always down. I drove out of my…read moreway. I have a bad back and had to walk into the store only to have to drive to another branch 20 minutes away. The other branch has the worst manager that has been tolerated by this company for years. Company does not care.

So slow. My office had a business account here. It doesn't matter if I'm in the Drive-Thru or I…read morewalk in there was usually one or maybe two tellers working the drive-thru and the counter. If I have more than 3 days deposit inside the bank bag they want me to walk in. I've asked them any times what difference does it make if I wait in my car versus standing in line since it's the same people and they never have an answer. They have told me multiple times that I can just drop it all in the night deposit. I do have a lot of cash at times so I don't really want to do that but they assured me it would be safe. I asked them how I would get my receipt so I can match them to my day sheets and they said I could come back on another day wait in line and request the receipts. How much sense does that make? Not to mention they have been short on my cash deposits on the receipt even when I'm in person. This is the Garden of the Gods near Centennial location in Colorado Springs.

I've had nothing but horrible experiences dating back to years ago with Wells Fargo! I was willing…read moreto give them a new chance but I found they're worse than ever! Arrogant and haughty tellers that give you the impression why did I even bother! Can't get them on the phone!

This review is entirely for the banker Sydney Armstrong - she was so helpful, patient and…read moreresponsive in her assistance. Working with her was the epitome of compassionate and personable customer service. I hope all my future banking experiences meet her level of professionalism.