Refused to allow me to charge a large amount even though I had the cleared amount in my account.read more

I have an account at Visions Credit Union but Iive by the Palisades office in New City so I can…read moremake my deposits there. Service has always been bad as tellers sit on their telephones and manager in corner has an airpod in her ear. There were two gentleman over the past 5 months that were there and the nicest people. Always joking around with the customers and made it a pleasant expierence. They are no longer there. I wonder because if it is leadership or just atmosphere

The branch is on Route 59, but it's easy to get in and get out of the parking lot…read more First time I've ever reviewed a brick and mortar bank. I found the service to be excellent. I explained my predicament with the mobile app. It would not except a check, Darren understood, and took care of it right away. That was a relief. I would recommend this place even though it's about an hour away from me

God help anyone that does business with This bank !…read moreI'm not joking ! Just got a fair new car had to finance it Unfortunately ! Most people do ! Wish they could have gone Elsewhere but it is what it is ! My credit isn't great unfortunately ! I wanted to pay them online Guess that's going to happen ! Will have to send them "checks" Just like the other idiots ! From sleep number ! I wanted to pay them online too But now they expect doubt payments After I wrote them a check ! If they had just read me letter ! "Everything" is a machine today ! How can you do any kind of business ?? It's crazy !!

Roberto Delgado, thanks for putting in the work to deal with your company's bureaucratic mess…read more Patient and persistent and friendly.

My representative was Veronica and she made my experience SO enjoyable. I originally went to Wells…read moreFargo to talk about my students loans and to see if I had any options and being the kind spirit that she is, she made my situation seem a little bit less stressful. Because of her, I ended up opening an account with WF. Anyway, this review is mostly about my great experience with Veronica. It's so easy to open up to her and we were joking and talking about our loans, etc. Thank you, Veronica!

Been coming here for years. I'm in the wealth management group, but it was a teller who alerted me…read morethat I wasn't getting the latest promotional interest rate on one of my accounts. He corrected that immediately. Bravo to the teller, who beat out my wealth manager, getting me hooked up to this promotion. Also a quick shout out to the new branch manager, Shanisha Moseley. Every time I've come into the branch, she was always welcoming and to make time for me. Excellent changes. Keep it up.

I've come here quite a few times in the past year. The tellers always look so unhappy and never…read moresmile. I worked in a bank for 7 years and the importance of good customer service was drilled into our heads. It really irks me when I do not receive it, esp at a bank. Be nice to your customers, smile, ask them how they are, then ask them if there is anything else you can help them with, then thank them and tell them to have a great day! Exchanging a smile might make your day a little brighter too!

Worst bank EVER!! Signed me up for my account including credit card and overdraft protection…read more Activated the accounts and later on I wrote a check not sure if a deposit had hit my account yet. Didn't matter because I already had a $2000 overdraft account. They evidently didn't activate the overdraft account and were charging me od fees. Spoke to a Manager in another branch that said he would call me back immediately when he found out what happened. Never called me back. Went out of the country and tried to use my cc and debit card AFTER I informed the bank and cc part that I was out of the country and wanted to use my cards. They said "all is taken care of". Proceeded to get declined a 2 different places on both cards. Came back to the US and went into my original branch to talk to the branch manager who apologized for everything. She said she PROMISED she would call me back by 5:00 the same day with an answer to what happened with my overdraft protection. Still waiting 2 weeks later. I guess the poor service starts at the top and is consistent. Jon S.

Hit or miss with PHONE customer service since Webster took it over. Website kicks you off…read moreperiodically for no reason, I like the bank just because I've been there since it was Provident Bank, but through the multiple mergers over the years, things are deteriorating quickly with this latest incarnation. I use them as my primary, but they are nowhere NEAR the ones they took over. I would not recommend this bank if you are looking for one.

I am sick and tired of not being able to log into my account whether it's online or with mobile…read morebanking. This happens way too often and it's extremely frustrating and irritating!!! I called customer service and spoke with Eric he was absolutely useless- he told me he could not help me fix the issue. DO NOT USE THIS BANK!!! If I could give them negative stars I would.

I despise this place. Every time I go to the ATM there are 5 people in front of me who clearly have…read moreno idea how to even use an ATM because its always a 30 minute wait.

I read the other reviews and noticed they are from 2/3 years ago and I'm honestly baffled this…read morebranch is still open. First off, the place smells horrible. The second you walk in the stench is disgusting, almost to the point where I just walked out. I've only been here two times and will NEVER be back. The first time I needed to get something notarized and first they said it would be a few minutes, waited 15, then overheard someone else ask the teller about a notary and they told him the woman stepped out for lunch and wouldn't be back for an hour! Without letting me know, after they told me a few minutes and to sit and wait. So I went back up and the teller was so rude to me and so I left. Then I went back a few months later because I had to make some changes to my account. There was only one person there and was servicing someone else and no one was able to give us a time frame of how long. I asked to use the restroom and then was treated like I was being done some huge favor by being allowed to use the restroom.... I have multiple account open with chase and I used to live in Westchester and have had nothing but wonderful experiences. I don't know how this branch stays open. The only reason I gave two stars is because the branch manager, Marjory, assisted with the account changes and was friendly enough, though I've never been to a branch where they didn't escort their clients in and out of the cubicles.

The stuff are very nice and helpful for everyone enter at the bank . I recommend to all people to…read moreopen in this bank .

I don't usually go out of my way to write reviews for a business, but this will be an exception…read more Several years ago I was looking for a new bank after Barclays got eaten by BNY. BNY had a terrible attitude at the time. I visited every bank in a five mile radius. The hospitable people at M&T were the most friendly, genuinely glad to see me and wanted my business. It's been over ten years now and I will continue to use their services. ScarboroughJim