The people at the Dripping Broadway Bank are incredible. Personal service. They really care about…read moretheir customers and get to know them. Highly recommend them if you need a bank in Dripping.

Great bank. Friendly helpful staff. I wish they were open in lobby on Saturday but the drive thru…read moreis very helpful! Love this bank.

After reading reviews the same problem has existed for 4 yrs now!! There is one phone number in San…read moreAntonio for all branches Why is there not a customer service number for each branch? I live in Dripping Springs I want to talk to a person from my local branch!!! I have been on hold for an Hour now! Ridiculous!! I hate San Antonio yet I am forced to call the only number available and wait endlessly! I definitely do not feel valued or respected as a customer. Shameful RBFCU!

I have been a customer for over a year now. There is much to like, there is much to dislike…read more Customer service at the physical location is superb. Though they seem to have some turnover, the staff is always cheerful and helpful. All there have been above satisfactory. Initial online stuff is adequate. The online app (who uses face to face banking anymore) is mobile friendly and intuitive. However, dealing with loans is a nightmare. The branch has no on site loan officers, so everything is handled online. The application process is tortuous and complicated. If you try to talk to them, you get conflicting advice. Once you get a loan, the headaches continue. They will not notify you when a loan payment is due. In the online app, You have to go several clicks deep to see it. If you overlook that, you won't get a notice until it is overdue and they have hit you with an extra charge. They have a serious need to review their online loan process from start to finish and beyond.

We've been loyal Wells Fargo customers for many years, but today's experience was by far one of the…read moreworst we've ever had at any branch. My wife went in for a simple cash withdrawal and was met with a rude, dismissive attitude from the teller. Rather than offering assistance, he acted as though helping her was an inconvenience. That level of disrespect and indifference is completely unacceptable--especially from a bank that claims to value customer relationships. Customer service should be the foundation of any business, yet this teller's behavior was the opposite of professional. There was no courtesy, no effort to resolve the situation, and certainly no sense of basic respect. Mt wife left feeling angry, humiliated and deeply disappointed. We will never return to that branch again. Fortunately, the newer Wells Fargo location across from Belterra Village on 290 has consistently provided us with courteous and efficient service--that's where we'll be taking all our business going forward.

I applied online for a business account and was having some issues. I called, no resolve. I…read moreemailed, no response. So I decided to go into the branch. Then. Then I went into the branch. I got there at 9 AM. I spoke to the lady at the front. She was very nice. Then the branch manager came out. His name was Kasey. He told me he had an appointment but would be able to help me out for a little bit until his appointment got there after about 30 minutes Kasey was able to fix my problem. Make sure my account was correct and he was able to even order me some checks and he gave them to me as a gift. His name is Casey Jones and he's the branch manager of the Wells Fargo in Dripping Springs. He's awesome he's very personable and Wells Fargo definitely earned my business today. thank you so much.

I had a great customer experience and the branch manager Matt was kind and welcoming and answered…read moreany questions I had

Special appreciation to Sheila Cook. She provides the kind of "small town" banking assistance that…read moreis hard to find these days. During the CV19 shutdown, she gave us some much needed special attention (not a loan, sorry).

The transition from Cattleman's to Lone Start has been a rough ride. But over the last few years,…read morewe are getting there. They are obviously trying and improvements have been (slowly) made. I just love Connie and her efforts to make issues like identity theft painless.

Today my bank gets 1 star due the antiquated technology with "glitches" on the website and the no…read moreaccess on the mobile app which both prevent my access to bill pay and money transfer. Of course the tech department is not who you get when you call, so not assistance was available on the phone. Teller hung up on me. "Nobody knows" when the "glitches" will be resolved even tho today was opening day after a ten day closure. Excuses were the only thing on the menu when I called the bank for an explanation. Their "new website conversion" is a frustrating process of inconvenience and poor customer relations. Wouldn't you be thrilled to receive a Conversion Toolkit booklet in the mail with 10 pages of new information to go through before you can use your on line bank? I may revise this review. Right now I am very inconvenienced and frustrated. After 22 years with this bank, I am seriously considering a move. I would tell anyone considering a new account to start out somewhere else.

worst bank i've ever dealt with. they act like the customer works for them. i withdrew all my money…read moreand closed my business account. they acted like they dont care. i have accounts at two other banks in dripping springs. they are both great. prosperity bank sucks.

Excellent customer service- They were very helpful when I lost my check book and promptly helped me…read moresort it out. Very friendly

Well, I walked in a with an open mind and hopes of beginning another convenient local banking…read morerelationship. BTW, my father kept a Chase account for years in Dallas. At the Belterra location, the female branch manager patronized me. I told her that I DID NOT want to talk to anyone at Chase about financial investments. After our chat at the branch, she asked someone to sit down with me about that very subject before I left! Insulting! I also had to pay for a cashier's check at the Belterra branch even though I had established an account with another Chase branch with a balance that would involve a waiver on the fee. In my opinion and based on my experience, Ugh! Go elsewhere! A local credit union has been a blessing for us!

I have been around the block once or twice when it comes to banks and credit unions. I switched to…read moreChase about a year ago when I had finally had it with my other bank. I thought of Chase as just another large bank but now I feel like the people who work at the branch at Belterra are like family. I get treated like it's a small bank but I get the advantage of having branches everywhere. And while I do own several small businesses so the treatment might be slightly better than when I was a college student, I see other bank patrons being treated exactly the same way that I am treated. It is such a friendly and helpful atmosphere, that I am kind of pushy with my friends about making them switch to Chase. I LOVE my bank now!!!

We had a wonderful experience with Kim Watson and everyone involved in making our transaction as…read moresmooth and easy as possible. They really know how to get things done in a timely manner and kept us updated along the way.

I would also like to mention that SSB closed my debit card without informing me leaving my husband…read moreat the cashier at H‑E‑B with no way to pay for a week's worth of groceries! An improvement would be to call the customer before shutting a debit card, refund the $30 fraudulent charge, and Allison should follow up and fulfill the promises she makes to a one of SSB's customers' on the phone.