I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is…read morethe closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

I've had UFCU for over 10 years now for multiple loans and multiple accounts. They have always…read moreblown me away with their customer service. This recent visit was to set up a couple teen checking accounts. Chris was super patient with the multiple requests we had, took care of everything and even did a little educational session for our kids on checking and savings accounts, over drafts and how to balance an account (at our request). He gave them each his card and said he'd be happy to answer any questions in the future. How many people can say that they "love" their bank? I can!

Save your time and find another bank in Dripping Springs. Wasted over one hour the other day with…read moremy 86 year old dad who was just trying to add his son to his account. After one hour they still could not make it work. Sounds like a simple task but not at Chase. We told them we are done and got up to leave and that was just fine with them. Do one tried to keep us from walking out. Went to his other bank to do the same thing an it was very fast and easy. His other bank is local and not a huge company.

I really have enjoyed each time I've gone inside the Chase Bank in Dripping Spings because they…read moregave great customer service. The ladies working at behind the front desk are always so sweet and good at what they do and they always look so nice and professional. I wish I could remember them all by name, so I could compliment each one of them. There's also a nice man, who has greeted me several times when arriving and let me know someone would be with me shortly, which is great customer service. Sadly, we aren't using Chase much anymore, not because of the people who work for them, mostly just because of the corruption with JP Morgan, we've recently learned about all the law suites and felony charges they are being accused of and involved in. We also are not happy with their interest rates. When we we making payments on our credit card, it was so discouraging to still see our balance going up, even after making ontime payments each month because of their interest rates. One time, I even paid it off but then still got charged with a late payment. Confused, I called and it turns out due to the interest charge had come in just I, time to put more money on my card when I just paid it off. I was not a happy camper. Their reward points kind of suck too. When I made my account years ago, they told me I would get $100 I think it was if I used my credit card for a certain amount of money and paid it off before a certain date. I worked so hard to make sure I did that and never got a thing. And after 6 years of using them, my reward points only added up to about $300, which I went ahead and asked to receive as cash back over a week ago and still have yet to see show up in my account. They're clearly not in any rush to thank their customers with their cash rewards. We are transitioning to a credit union now but the great staff at this Dripping Springs location are in no way to blame for JP Morgan as a whole, so I still wanted to say they're awesome and if you do bank with Chase, never hesitate to come in and talk to them because they're very professional.

I was going to move to another state but became I'll and couldn't since I'd be living on a very…read morerural area. At least 50 mins if I drove 100mph! It was advised by my doctor to stay here. So I did. I had already closed my account with them. It's been more than 6 months since then but I wanted my bank back so I went in. Well upon arrival the teller still greeted me by name!!! First and last. These ladies are more than amazing. Yes, they still have to abide by the law but will do anything they can to help you. I could not ask for better service!!! They are AWESOME!!!

The employees of this bank are incredible. They were friendly and went above and beyond all…read moreexpectations. Pam was so helpful. She meet me before they opened to help me with my account. Have ever had someone from a much lager bank ever offer to do that? They deserve an attaboy!

I love my bank. I love the folks at my bank. At almost every location, you will find the…read moresweetest, most kind people who will do all they can to ensure your needs are not only met, but met with a smile and conversation. From the moment you walk in the door, folks there greet you, smile as you approach them and go out of their way to ensure you know that you are a valued client. I couldn't be happier!

I refinanced my truck with them and then the company I previously was financing my truck called me…read moreevery day. They were telling me they haven't received anything from ATFCU. So every time they called me I would ATFCU and they would tell me I'm fine and they're handing it. Over 2-3 weeks I talked to both of them 5+ times. The last time I spoke with them they tried to charge me $1,300 for my $600 truck payment. They never paid carmax so I had to pay all the interest that accumulated from them lying to me and saying I was fine. Their own employees on the phone didn't even understand how they were trying to do this lol I guess I should have believed the bad reviews before giving them a chance. I'd give them 0 if I could

This bank is probably great if you stay local, and only ever send money to Mexico. I imagine older…read morefolk might like it too, as it has a friendly, small town vibe, and keeps regular business hours, no more, no less. As for us, we had an account here and had problems almost every time we traveled overseas, to the UK, Europe, Asia or Australia. The transaction would be flagged as unauthorized, and the account frozen. So we'd be stuck somewhere without access to money until it got sorted out. They kept an old-skool Mon-Fri 9-5 schedule, too, so trying to get these snafus dealt with while factoring in international time differences, long distance phone charges, etc was a nightmare. Even when we told them we were going out the country, we had problems with using our account overseas. Trying to converse with their Lubbock phone staff was excruciating, because I don't have an American accent, and would get a beat of silence, and then an 'Ex-CUSE me?!' after I'd spoken. Small town in every way. So glad we switched to a big bank

The people at the Dripping Broadway Bank are incredible. Personal service. They really care about…read moretheir customers and get to know them. Highly recommend them if you need a bank in Dripping.

Great bank. Friendly helpful staff. I wish they were open in lobby on Saturday but the drive thru…read moreis very helpful! Love this bank.

I have been with the company I currently work for for almost seven years. They have used First…read moreUnited before I started working for them. Any interaction I have had with the Lakeway branch has always been friendly. Their customer service is fast and has been impeccable.

I have done 5+ mortgage loans before and two of them during Covid and none of them have been…read moreanything close to the horrible experience I've had with First United . They took 3X as long to to do anything, terrible communication, repetitive tasks being asked and very disorganized. The result? Cost me 4 months in my project costing me over $70k in sunk costs that I will never get back.

The personnel at the Kyle location are very knowledgeable and friendly. They have always been able…read moreto assist us with any situation we have presented to them. THANK YOU TEAM KYLE. Josie S.

GTFC used to be AMAZING!!!!!! It used to be a REAL credit union that cared about its customers…read more Over the past 4 years everything has changed! The level of customer support is trash! The ability to resolve fraud inquiries is impossible! The bank located near to me used to have the drive through stay open until 6 so people could actually use the bank after work! Today my husband tried to use his card to purchase some tires. It flagged his card, which is fine! I would rather the bank double check a big purchase than have fraud happen. The issue is after we talked to fraud services they said our card was available and would be okay to use after 3-5 minutes. We waited 10 minutes and it still declined the purchase. We called fraud services BACK and the agent was ZERO HELP! We got "your card is no longer blocked you have to wait a few minutes before you use your card" my husband tried to use the card again DECLINED! I do not understand how you can keep us from accessing our money! This bank needs new management! A credit union is supposed to be better than any big bank, but now you are worse than a big bank! We're tired of this! Do better! STOP OUTSOURCING YOUR FRAUD SERVICES!!! An outsourced company isn't going to treat YOUR customers as well as the employees who actually work for your credit union! The only saving grace an amazing lady named Ruby who took the time and had enough patience to help us resolve the issue!!! She actually works here. She isn't an outsourced employee who doesn't care! Ruby was AMAZING. HIRE MORE RUBYS!!!!!