The people at the Dripping Broadway Bank are incredible. Personal service. They really care about…read moretheir customers and get to know them. Highly recommend them if you need a bank in Dripping.

Great bank. Friendly helpful staff. I wish they were open in lobby on Saturday but the drive thru…read moreis very helpful! Love this bank.

After reading reviews the same problem has existed for 4 yrs now!! There is one phone number in San…read moreAntonio for all branches Why is there not a customer service number for each branch? I live in Dripping Springs I want to talk to a person from my local branch!!! I have been on hold for an Hour now! Ridiculous!! I hate San Antonio yet I am forced to call the only number available and wait endlessly! I definitely do not feel valued or respected as a customer. Shameful RBFCU!

I have been a customer for over a year now. There is much to like, there is much to dislike…read more Customer service at the physical location is superb. Though they seem to have some turnover, the staff is always cheerful and helpful. All there have been above satisfactory. Initial online stuff is adequate. The online app (who uses face to face banking anymore) is mobile friendly and intuitive. However, dealing with loans is a nightmare. The branch has no on site loan officers, so everything is handled online. The application process is tortuous and complicated. If you try to talk to them, you get conflicting advice. Once you get a loan, the headaches continue. They will not notify you when a loan payment is due. In the online app, You have to go several clicks deep to see it. If you overlook that, you won't get a notice until it is overdue and they have hit you with an extra charge. They have a serious need to review their online loan process from start to finish and beyond.

Save your time and find another bank in Dripping Springs. Wasted over one hour the other day with…read moremy 86 year old dad who was just trying to add his son to his account. After one hour they still could not make it work. Sounds like a simple task but not at Chase. We told them we are done and got up to leave and that was just fine with them. Do one tried to keep us from walking out. Went to his other bank to do the same thing an it was very fast and easy. His other bank is local and not a huge company.

I really have enjoyed each time I've gone inside the Chase Bank in Dripping Spings because they…read moregave great customer service. The ladies working at behind the front desk are always so sweet and good at what they do and they always look so nice and professional. I wish I could remember them all by name, so I could compliment each one of them. There's also a nice man, who has greeted me several times when arriving and let me know someone would be with me shortly, which is great customer service. Sadly, we aren't using Chase much anymore, not because of the people who work for them, mostly just because of the corruption with JP Morgan, we've recently learned about all the law suites and felony charges they are being accused of and involved in. We also are not happy with their interest rates. When we we making payments on our credit card, it was so discouraging to still see our balance going up, even after making ontime payments each month because of their interest rates. One time, I even paid it off but then still got charged with a late payment. Confused, I called and it turns out due to the interest charge had come in just I, time to put more money on my card when I just paid it off. I was not a happy camper. Their reward points kind of suck too. When I made my account years ago, they told me I would get $100 I think it was if I used my credit card for a certain amount of money and paid it off before a certain date. I worked so hard to make sure I did that and never got a thing. And after 6 years of using them, my reward points only added up to about $300, which I went ahead and asked to receive as cash back over a week ago and still have yet to see show up in my account. They're clearly not in any rush to thank their customers with their cash rewards. We are transitioning to a credit union now but the great staff at this Dripping Springs location are in no way to blame for JP Morgan as a whole, so I still wanted to say they're awesome and if you do bank with Chase, never hesitate to come in and talk to them because they're very professional.

I had a great customer experience and the branch manager Matt was kind and welcoming and answered…read moreany questions I had

Special appreciation to Sheila Cook. She provides the kind of "small town" banking assistance that…read moreis hard to find these days. During the CV19 shutdown, she gave us some much needed special attention (not a loan, sorry).

I joined UHCU several weeks ago. I was treated with friendly courtesy, from the moment I reached…read moreout to them over the phone. I would recommend the professionalism and the services United Heritage Credit Union offers without hesitation.

Well staffing shortage finally hit this branch and they closed the lobby. To bad, it was nice to be…read moreable to talk in person and use notary services.

We've been loyal Wells Fargo customers for many years, but today's experience was by far one of the…read moreworst we've ever had at any branch. My wife went in for a simple cash withdrawal and was met with a rude, dismissive attitude from the teller. Rather than offering assistance, he acted as though helping her was an inconvenience. That level of disrespect and indifference is completely unacceptable--especially from a bank that claims to value customer relationships. Customer service should be the foundation of any business, yet this teller's behavior was the opposite of professional. There was no courtesy, no effort to resolve the situation, and certainly no sense of basic respect. Mt wife left feeling angry, humiliated and deeply disappointed. We will never return to that branch again. Fortunately, the newer Wells Fargo location across from Belterra Village on 290 has consistently provided us with courteous and efficient service--that's where we'll be taking all our business going forward.

I applied online for a business account and was having some issues. I called, no resolve. I…read moreemailed, no response. So I decided to go into the branch. Then. Then I went into the branch. I got there at 9 AM. I spoke to the lady at the front. She was very nice. Then the branch manager came out. His name was Kasey. He told me he had an appointment but would be able to help me out for a little bit until his appointment got there after about 30 minutes Kasey was able to fix my problem. Make sure my account was correct and he was able to even order me some checks and he gave them to me as a gift. His name is Casey Jones and he's the branch manager of the Wells Fargo in Dripping Springs. He's awesome he's very personable and Wells Fargo definitely earned my business today. thank you so much.

The transition from Cattleman's to Lone Start has been a rough ride. But over the last few years,…read morewe are getting there. They are obviously trying and improvements have been (slowly) made. I just love Connie and her efforts to make issues like identity theft painless.

Today my bank gets 1 star due the antiquated technology with "glitches" on the website and the no…read moreaccess on the mobile app which both prevent my access to bill pay and money transfer. Of course the tech department is not who you get when you call, so not assistance was available on the phone. Teller hung up on me. "Nobody knows" when the "glitches" will be resolved even tho today was opening day after a ten day closure. Excuses were the only thing on the menu when I called the bank for an explanation. Their "new website conversion" is a frustrating process of inconvenience and poor customer relations. Wouldn't you be thrilled to receive a Conversion Toolkit booklet in the mail with 10 pages of new information to go through before you can use your on line bank? I may revise this review. Right now I am very inconvenienced and frustrated. After 22 years with this bank, I am seriously considering a move. I would tell anyone considering a new account to start out somewhere else.

Always outstanding service from Melissa and the team. Whether in the lobby or drive thru, always…read moreprompt service.

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

Every time I come in, people are super friendly with a smile in your face and very helpful!read more

Excellent Frost branch location conveniently located in the Hill Country galleria. I found the…read moremanager to be extremely knowledgeable and more than willing to help me secure a small business loan with a competitive interest rate and financing terms. With so many online options, it's nice to have in person banking to help walk you through important Financial decisions. I've been banking with frost for over two decades, and have been very pleased, specially with the accessibility and customer service. This branch location is no exception.