Awesome service, and staff. Anytime I've had issues with my online banking or any questions in…read moregeneral I've had the pleasure of speaking with Connie R. on the phone and inside the branch. Also Montaiza M. has been helpful on many occasions when I've had questions about a loan. She's very Informative. Over all the staff at the Hammond branch makes my experience smooth and easy.

I was a customer for over 40 years. Recently my banking was hacked a couple of times. They blamed…read moreme, and cut me off from all online banking. We couldn't access online banking, keep track of bills, or even do business at a branch office. When we asked when it will be reinstated, they arrogantly said when they think we're ready. They treated us like a ten year old who lost their allowance, and we did not appreciate that. We closed our account, and are far better off at BMO Harris. Far, FAR better off.

There is a teller I believe her name is Sonja that works at the branch next to Van Til on 169th St…read more in Hammond. She showed my mom such patience, kindness and dignity when my 81 yr old Mom got locked out of her online baking. (twic) She came and used her break time to sit down with my mom in the branch and help me and my mom walk through her online banking. i'm not my mother's POA although that's in the works, she allowed me to help my mom with her personal information in the bank. We lack such kindness and customer service these days. I decided after long convincing from my mom. Because my mom has been a customer since your bank opened , and was a customer of the bank that you took over in Hammond. But she is the reason that I decided to open a bank account with your bank last week. This person needs to be recognized and I wish I knew her last name, but I believe her first name was Sonia. I will try to be reaching out to a branch manager, so that manager understands and recognizes what a beyond the scope of her job employees she as far as customer service. Thank you thank you thank you to her. I hope you treat your employees up to their value because a lot of companies do not! Sometimes you're barely lucky to get a smile out of a teller let alone have them step out and use their break time to help a customer. So I give her five gold stars .

Excellent Bank! Recently lost my debit card and ID and thought I was going to have the most…read moredifficult time trying to get my account back. They helped me out so much. Great staff and outstanding customer service. I would recommend this bank to everyone.

American Community Bank & Trust of Indiana LOVES to charge fee after fee with a fee on top of that…read more They don't give a crap if you are struggling, they will make sure they get their fees for that with another fee, and THEN be SUPER rude & unprofessional about it. Disgusted with their customer service. Oh, and if anything happens after hours? GOOD LUCK getting ahold of anyone

The customer service at this bank is impeccable. The ladies that run this bank and have been here…read morefor a long time are the nicest, most accommodating and highly professional workers I have ever encountered at any office. They represent the bank very well and greatly help to make this particular bank stand out among all the others in the area. Aside from being a conveniently located bank serving Munster and Dyer this is a full service lending institution. This bank is a beautifully done building inside and out. Plenty of parking, drive thru and convenient hours. I highly recommend this bank and I know that you will also feel the same way once you experience the high quality of service provided by American Community Bank.

Bank of America located in the Ole River Oaks Mall or across the street, not sure to speak with…read moresomeone regarding my accounts. The beautiful & very knowledgeable Queen that assisted me was named DeAsia . I APPRECIATE her, she was able to answer all of my questions and had a few of Them but she answered them All. I really like this lending institution but I live n Indiana & I am not always feeling the drive. But Today Was A Good Day. When I told DeAsia my complaint and shared that they needed a few branches in Indiana she encouraged me to hang on ...YEAH. My overall experience gets 5 Stars today.

worst bank ever. You can spend a week leaving messages for the associates or try to reach anybody…read more I had a transaction that has been delayed for 3 weeks. I have called over 20 times, unable to reach anybody or have my calls returned. I will be closing my accounts as soon as I have this issue resolved

I had to seatbiver an hour just for a bank card. The personal bankers are all on there phone so…read moreunprofessional

By far the worst credit union service branch. Anytime I come here since I'm not their main branch…read moreit's always you're better off going to Tech credit union were they can help you. The service was better when they were on 45th street never no problems.

I would always chose credit unions over banks and this is the best one in the area! Amazing staff,…read moreI had some financial issues and Lydia came to the rescue and was extremely professional with a great attitude.

Their drive up service is INCREDIBLY slow! I'll be taking my money elsewhere after the new year!read more

Kiara made my husband and I a bank account recently and we had the absolute best experience. She…read morewas so kind and helpful. I cannot say enough good things about her. She went above and beyond for us. Whatever this bank is paying her it isn't enough she deserves the world!

Every week the atms are broken today april30, 2024 all 4 of them are down whats the deal here.read more

This place is terrible. Longer waiting times than Great America. For big bank banking, there are…read morebetter options that staff their branches with their customers in mind.