Staff at this bank are extremely incompetent and inconsistent in following bank procedures. They…read morerefuse deposits for minor issues even after a valid photo identification has been presented and they recognize me as a regular business customer. With the phot id if anything goes awry with the depsoits, they would certainly know where to find me. I plan to not visit this branch ever again!

Santander bank is the WORST bank anywhere!!!…read more I have had three bad experiences at this bank. First and foremost the ATM are very restrictive. Santander debit card doesn't allow withdrawal from any Wawa ATM that means a $3.00 charge this is very inconvenient for so many reasons. That means I either go to CVS or Santander ATM.  My second experience I was charged an overdraft fee after I paid a bill from the wrong account. I called and emailed that I would transfer the money immediately. The CSR never mentioned that the bill would be rejected as a overdraft. The CSR said she would note the account.  Now the third and last straw. I visited the Ardmore branch to request foreign currency. The branch manager James is a super douch he signed off on the amount calculated by CSR. On Saturday 04/20/19 I went to pick up my currency James signed off on the amount the CSR wrote without actually doing the math so I was shorted a additional $5.00 on top of all the other fees and lousy exchange rate.  Now here is the kicker, when I called James on not actually verifying the amount and just siging off his response was, it is what it is!!  Well James what it is.....is that you did not do your job and double the CSR calculation. This man could given two sh**ts and he no problem saying in his own limited and lame verbiage.

This location is no longer open. It is now a Starbucks. It closed several years ago. We co time to…read morebank with them but unfortunately they are disorganized and inefficient. We are looking for a new credit union.

Their interest rates are great, but customer service is terrible. I called to dispute charges on…read moreone of my accounts, but the employee hung up on me. I attempted to call back several times, but FMFCU just kept me on hold. This is extremely unprofessional and I wouldn't recommend.

Branch is often slightly busy but depends when you go in. Always find the people working there to…read morebe the friendliest & most professional. Excellent branch.

Terrible went there to get a new debit card could have been quicker than most of the people that…read morewent up to the counter. They told me to wait I sat there for 35 minutes after they already saw me cause I needed to get photo ID. Terrible. No one helped me and are so understaffed for where they are located.

Love this branch and all the ladie here are very help Fran,Laurie and Joann thanks for your helpread more

Free coin sorter and really nice staff. Will definitely be back. Had $600 in coins from my hoarder…read moregranny and it was easy to dumb them in their machine and get a check.

Thank you Tiffany Broomall Branch for her service on my account. I always feel comfortable when I…read morehave any transactions.

Well, it might as well be closed!…read more One teller working today - a regular business day unless I'm mistaken. A LONG line at the single teller window that was open...meanwhile, two managers sat a their desks engrossed in their computer screens. Waited in line 12 minutes in order to conduct a 30 second transaction!

I was looking for a local retail bank with safety deposit box. Two other banks either didn't have…read morethem or didn't pick up the phone, but banker at Firstrust Ardmore answered right away and eager for my business. I drove right over and they set me right up, no waiting no hassles and friendly conversation to boot. They have free parking out back which is also great because its a busy shopping area.

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

I love the location. It's so convenient and there is always enough parking. The drive thru ATM is…read moregreat too. In past experiences, I haven't found the staff to be very helpful or knowledgeable, but they are friendly enough. Also, the building is old and needs renovations. I think the location really helps though because its directly across from the shopping center and a bunch of restaurants on Lancaster avenue.

Great staff and service. I just moved into the area, they were all very warm and welcoming!read more