Branch is often slightly busy but depends when you go in. Always find the people working there to be the friendliest & most professional. Excellent branch. read more

Terrible went there to get a new debit card could have been quicker than most of the people that went up to the counter. They told me to wait I sat there for 35 minutes after they already saw me cause I needed to get photo ID. Terrible. No one helped me and are so understaffed for where they are located. read more

Got a fraud alert text and went in and the staff was very helpful and super nice and everything got resolved very quickly! Thanks staff for your help read more

Opened TD checking account last month because my credit union nearby closed its branch, so I needed a CONVENIENT bank. Been nothing but INCONVENIENCE since. Tried to set up online banking. Couldn't. They had my profile from another bank TD acquired 15 years ago in their system so my online banking setup was BLOCKED. Called the branch for help and manager said it's because I never produced ID for them when I opened my account. WRONG. Tried to make cash deposit $30 in ATM in their lobby at 5 pm. ATM didn't take cash. Asked for help from manager locking door. She said come back tomorrow, or try the next TD branch (5 miles away). RIGHT. Went to next branch in pouring rain and waited 1/2 hour while they were having a "TEAM MEETING" next to their lobby ATM. No facemasks on any in that large group. Drove another 10 miles to a third branch and their TD Green Machine ATM was rebooting repeatedly for over 30 minutes. Could not deposit $30 cash after hours. Visited TD branch subject of this review next day and teller manager said, ATM's are not in his job description duties. Sorry read more

I don't personally bank here, but on the few occasions where I've had to go to get change for work I've been very disappointed. The first time I went, in the summer, their air was broken and it was absolutely stifling. It was uncomfortable and not a pleasant experience. They could have at least found some fans or something to keep the air moving. Ironically, the first time I went after it got cold out their heat was broken. They seriously need to work on their maintenance. On top of that their parking is atrocious, there are only about 5 spots, and they're always full. Aside from maintenance issues, the tellers are incredibly slow. The first time I was there for work I got stuck there for over an hour. Unfortunately, I had to wait because we were desperately low on change. I've never been to a bank that was slower. It was a disgrace! They weren't even busy, which was what made it worse. In addition to the slow service, the tellers all have terrible attitudes. I witnessed a teller yell at a lady because she didn't call in her change order. It was very unprofessional, and the lady responded with, "I tried but no one answered the phone." To which the teller just scoffed and didn't offer any sort of apology. I have also experienced awful customer service at this location, they are rude and act as if you're the bain of their existence because you're their to utilize their services. read more

I've always had pretty good service here but the parking lot STINKS!!! And that's after you finally get in the parking lot cause the surrounding streets/traffic STINK too! read more

This is the worst bank Drive through is ridiculous They are so slow I waited in line for 25 minutes behind 3 cars Every time I go it's the worst experience I tell everyone to never use TD Pathetic read more

Awful customer service at this location. Every teller always looks miserable and has a major attitude. Our restaurant has an account here or else I would change it myself if I could. I get nasty talk backs whenever I call and ask a question. The attitude is by far the worst I have ever seen for a bank. I personally bank with Citizens and highly recommend it to anyone. The service there is excellent!!!! I despise going to this bank weekly. Change orders are never ready when called in. Service is less than a star in my book. get your act together TD! read more

This bank should be investigated by the feds ... but the feds are probably in bed with them. ABSOLUTELY CORRUPT! I had an account with Commerce for a number of years and was always very pleased with their customer service and procedures. Yes, I over-drafted my account a few times in the past due to the nature of my business, and I fully understand fees WHEN THEY ARE WARRANTED. However, since TD has taken over Commerce the customer service has gone rapidly downhill and TD is engaging in a number of unethical (although, considering that our government is in bed with big business, probably not illegal) practices which should be investigated by the Feds. Wire transfers that are showing as completed one day on my end, TD will wait one or two days until a debit or check comes in so that they can charge you an overdraft fee. Time and time again they have engaged in fraudulent practices - even to the point of tacking on bogus internet charges (like match.com) so they could over-draft my account and garnish fees. At one point a business check, which I had deposited regularly for nearly a year at both the ATM and window, was suddenly called into question and sent back to me ... days after initially showing in my account as cleared and resulting in over $400 in overdraft fees. Fun. It took me hours and hours on the phone with customer service to finally get my overdraft fees refunded. I suspect that TD is using unethical practices to encourage fees to fund their rapid expansion. STAY AWAY AT ALL COSTS. "Exemplary customer service" indeed. This bank is a joke. If you or I were running a business like crooks, we'd be closed down. But banks do it every day and the federal government lets 'em. UPDATE: Both of my daughters had accounts at TD which they recently closed. Just today my youngest learned that several hundred dollars in gift checks that she had deposited in June, TD had no record of whatsoever. After closing my TD account and opening a Sun Federal credit union account (and I recommend that everyone close their bank accounts in favor of a community bank or credit union), I noticed something rather interesting. Whenever I have a wire transfer or a PayPal transfer it ACTUALLY shows up in my account when PP notes the transaction as complete! What a miracle. With TD the transfer would show in my account days to up to a week later. *** Postscript: Yeah, now I get a postcard in the mail about the class action lawsuit against TD for practices such as those noted above. What do you wanna bet I end up with a check for .76 and the lawyers pocket millions? What a crock. Stick with a credit union, folk. Or put your money under your mattress. read more

I too left this bank for the credit union down the street. The staff at this bank are stupendous. Yet they are repressed by the management that took over Commerce Bank. I was pretty cautious about keeping good records, yet once an electronic bill pay was so delayed that I forgot I sent it. It hit over two weeks late, and the next thing, I felt like I was caught in an avalanche of overdraft fees. We're talking about $175., then $35. for each small transaction that hits the account by using the debit card, like coffee at the convenience store. This came about the same time they increased their fees on other items and discontinued the VISA extra's program, so I went elsewhere. read more

Terrible customer service. The ATM ate my card as the bank was closing and the staff did nothing to help me. I explained that it was an emergency but to no avail. It would have taken them five minutes to print me a new card. TD Bank does not care about it's customers and I will be closing my account with them. read more

Waited in drive through line at 8:00 am for 20 minutes. On two car were in front of me Abe only one teller

Service is too slow. Guy next to me waited for thirty minutes. I left after ten.