My fiancée and I opened an account together on Friday and we had a good experience. We were greeted…read moreimmediately and were waited on quickly. It was a fairly simple process and I also learned that this credit union is a shared credit for my credit union that I bank with in Louisiana.

It was very easy to open an account, everyone was very pleasant…read more The best thing when I went shopping for groceries and used their credit card they almost immediately checked to see if it was fraud. I do believe it was a good choice to go with them. I really appreciate them keeping an eye on the account.

Judy Woolverton is always such a huge help to me! I'm a young adult in my 20's and she always makes…read moresure I understand what's going on and my options! I came in to cancel my debit card and get a new one, ten minutes before they closed(the only time I've had all month to come in) and she politely took care of EVERYTHING I needed! They're very clear and make sure everyone's on the same page.

I have been a member of a credit union before because of my parents; however, I closed my Primeway…read moreaccount and never took advantage of the benefits. I was in the market for a vehicle and looked into various auto loan interest rates. My dad told me about Shell FCU because they advertise it on 740 KTRH (am radio). I called two other credit unions before deciding on Shell FCU. They had the best rates. I looked up the nearest location to the dealership and found this Wilson Rd. branch. I walked right in, checked in with the friendly receptionist and told her I wanted to be a member and apply for an auto loan. You have to live or work in Harris County and open an account (can be as little as $5 for a savings account) to be a member. She asked for two forms of ID which can be your driver's license and a major credit card with your name. She checked me in, and I waited in the waiting area. There's a TV that shows where you are in line. Since I was at the dealership for hours, it was nice to see that they made fresh popcorn. When I was a kid, my parents used to bank somewhere that also served popcorn. It was nostalgic, not to mention, tasty. I think they have popcorn on Fridays. Aside from that, there's a coffee/hot chocolate maker. I came in about 45 minutes before closing. I was not rushed at all. Madison, the Branch Lead, was so personable and patient. She took her time to obtain all the information needed and was thorough to make sure the underwriters reviewing the auto loan information had everything they needed. Since she wasn't going to be in the next day, she had an associate, Luz, who would assist me. After I completed the auto loan, Madison walked me to the teller to make a deposit. The receptionist unlocked the doors for us when leaving. I returned the next day to meet with Luz to finalize the auto loan. Luz answered all my emails in a timely manner in the morning before I got there and also contacted the dealership for additional info on my behalf. She was also friendly and explained to me what the costs would be when I asked about gap and extended warranty. Shell FCU has the best rates. I wish this branch was closer to where I live or the staff worked in the Spring location because all of the staff are friendly and helpful. It was such a seamless process. I would go out of my way off the beltway just for their excellent customer service.

I have always heard credit unions were the way to go. This…read morecredit union does not disappoint. Everyone is friendly. Opening any account is seamless as well as getting any kind of loans.

The drive up ATMs are very nice and line goes by quick because there are so many lol. The people…read moreinside are really nice and very happy to help. It's usually not busy here and it's right by 1960, so it's very convenient.

This location is pretty good. They generally can get to you quickly, but they can get backed up if…read moreyou come on a hectic day, like a Friday. They have two drive up ATMs and a walk up. All of their drive thru windows have been closed, so if you need to talk to a person, go inside.

The staff at this location is always so helpful and friendly when I bring my mom in to take care of…read moreher business.

There is nothing better than great service from great people, that do not have any preconceived…read morebiases or stereotypes! The bankers and employees of this branch are amicable, courteous, and professional during each of my visits. Thank you Christopher, Sandra, and Ms. Christy and others for your professionalism, encouragement, and kind words! Blessings from God, Your favorite banker

To be fair this rating is not for the branch itself it's NFCU itself…read more My experience was not good at all!!! I spoke with 6 people in customer service none of which could answer my question and the last one was really rude. I don't see how they get so many positive reviews. They couldn't care less about their customers. So much for high hopes they'd be a good place to bank.

This location is terrible!!! One teller, at least an hour+ of wait time for walk-in transactions,…read more40 min drive-thru transaction times...second and last time coming to this location! Avoiding this place is the best and only advice I can give.

Not sure why there's one Teller for all drive through lanes even on Fridays, we stand in line too…read morelong as it is with inside Tellers. Higher more employees stop making customers wait and open longer hours, we aren't appreciated in my opinion and I've banked with Wells Fargo for over 30 yrs.

Everytime I've visited here it is such a long wait. Why is there only one teller in a busy…read morelocation?m

Nice customer service very helpful at this location, As soon as I walked in I was help.read more

Thank you Chase for helping me while I'm on the road when I got my card compromised. I am a world…read moretraveler for work so this has happened more than once I appreciate your professionalism and timely response. I have been with Chase for over 10 years and I plan to keep my account with them for the long haul. Thanks again!

I made an appointment to open an ira at this branch about one month in advance. When I arrived to…read morethe appointment, I was informed that the representative with whom I was to meet had been out sick for some time. They provided the address of another location to drive to. In the 4 weeks before my appointment, I never received any notification that he would be unavailable and that I'd have to go to a different location. When I communicated to the agent helping that I would have appreciated some kind of notice, she gave a mumbly mouthed, halfhearted and reluctant apology and made it seem like I was inconveniencing her for the call out. When you're in the wrong, own it and apologize with sincerity. Your patron's time is valuable and it's basic customer service to show that you respect it.

This location has rude tellers & a rude branch manger. Tried to make a change order for $100 worth…read moreof quarters & $200 for in $5 and they refuse. They don't care about customers period. As I told them it doesn't matter what I do with the money if its for business or personal use. They just want to charge you a fee, even the manager didn't know how much it was.