My fiancée and I opened an account together on Friday and we had a good experience. We were greeted…read moreimmediately and were waited on quickly. It was a fairly simple process and I also learned that this credit union is a shared credit for my credit union that I bank with in Louisiana.

It was very easy to open an account, everyone was very pleasant…read more The best thing when I went shopping for groceries and used their credit card they almost immediately checked to see if it was fraud. I do believe it was a good choice to go with them. I really appreciate them keeping an eye on the account.

Judy Woolverton is always such a huge help to me! I'm a young adult in my 20's and she always makes…read moresure I understand what's going on and my options! I came in to cancel my debit card and get a new one, ten minutes before they closed(the only time I've had all month to come in) and she politely took care of EVERYTHING I needed! They're very clear and make sure everyone's on the same page.

The drive up ATMs are very nice and line goes by quick because there are so many lol. The people…read moreinside are really nice and very happy to help. It's usually not busy here and it's right by 1960, so it's very convenient.

This location is pretty good. They generally can get to you quickly, but they can get backed up if…read moreyou come on a hectic day, like a Friday. They have two drive up ATMs and a walk up. All of their drive thru windows have been closed, so if you need to talk to a person, go inside.

Debbie was amazing! She was very prompt and polite. I would love to come back and see her again…read more Good employee! Thank you so much Debbie (:

Conveniently located at the corner of the street, I can swoop into ths Chase and bank and leave…read morewithout too much fuss and hassle. There are two atms here: one outside at the drive thru and one inside the lobby. Be aware that the atm now uses the chip reader and has you leave your card inside the atm scanner until your about to receive your cash (if that's your purpose for using the atm). Other than adjusting the new chip reader atm, this is not a bad location to stop at, but drive slow. People tend to get excited or are mad after leaving the bank or from the adjacent Starbucks and don't know how to drive. They'll back up without looking, swoop into the parking lot off the road, and don't make themselves aware of their surroundings.

The staff at this location is always so helpful and friendly when I bring my mom in to take care of…read moreher business.

There is nothing better than great service from great people, that do not have any preconceived…read morebiases or stereotypes! The bankers and employees of this branch are amicable, courteous, and professional during each of my visits. Thank you Christopher, Sandra, and Ms. Christy and others for your professionalism, encouragement, and kind words! Blessings from God, Your favorite banker

Friendly service at Navy Federal Credit Union in Humble. I had to point out that Google Maps gave…read moreme wrong direction to the back of the building which is not an entrance. The location is perfect. It's right off of 1960 by Highway 59 aka Eastex Freeway. Parking lot has tight spots though. I was so worried about those people who drove wide trucks would hit my new car. Ugh.

To be fair this rating is not for the branch itself it's NFCU itself…read more My experience was not good at all!!! I spoke with 6 people in customer service none of which could answer my question and the last one was really rude. I don't see how they get so many positive reviews. They couldn't care less about their customers. So much for high hopes they'd be a good place to bank.

Not sure why there's one Teller for all drive through lanes even on Fridays, we stand in line too…read morelong as it is with inside Tellers. Higher more employees stop making customers wait and open longer hours, we aren't appreciated in my opinion and I've banked with Wells Fargo for over 30 yrs.

Everytime I've visited here it is such a long wait. Why is there only one teller in a busy…read morelocation?m

Nice customer service very helpful at this location, As soon as I walked in I was help.read more

Thank you Chase for helping me while I'm on the road when I got my card compromised. I am a world…read moretraveler for work so this has happened more than once I appreciate your professionalism and timely response. I have been with Chase for over 10 years and I plan to keep my account with them for the long haul. Thanks again!

I made an appointment to open an ira at this branch about one month in advance. When I arrived to…read morethe appointment, I was informed that the representative with whom I was to meet had been out sick for some time. They provided the address of another location to drive to. In the 4 weeks before my appointment, I never received any notification that he would be unavailable and that I'd have to go to a different location. When I communicated to the agent helping that I would have appreciated some kind of notice, she gave a mumbly mouthed, halfhearted and reluctant apology and made it seem like I was inconveniencing her for the call out. When you're in the wrong, own it and apologize with sincerity. Your patron's time is valuable and it's basic customer service to show that you respect it.

This location has rude tellers & a rude branch manger. Tried to make a change order for $100 worth…read moreof quarters & $200 for in $5 and they refuse. They don't care about customers period. As I told them it doesn't matter what I do with the money if its for business or personal use. They just want to charge you a fee, even the manager didn't know how much it was.