Lake michigan was an amzing bank to use it was super duper helpful and it slayed the day away. It…read morewas awsome sauce

Our mortgage with LMCU has been a disappointment from the beginning--we wanted to use a local…read morebusiness. My wife and I both have accounts at LMCU, but the mortgage payment has always been from mine. When LMCU upgraded their online banking, access to the mortgage was switched from my account. Both of us would have to take time off from work to talk to someone in person to fix the problem, or submit our account numbers through email--we declined. LMCU just updated their system again and this time, LMCU switched the default account for payments to an account at another bank entirely. I attempted to make two payments against the principal, so now I'll have to contest the bank fees as well.

Customer service is always great at this branch! Always very nice and friendly. One of the loan…read morespecialists personally took me into a side office and walked me through the steps of setting up an account online and answering all the questions I had. I had horrible service with the 5/3rd across the street and marched over here angry to switch banks. By the time I left I was smiling, laughing, and in a good mood. I never dread going to the bank anymore.

Awesome service. The ladies behind the counter are very friendly, they get to know their regulars,…read more& I've never had an issue with them. Anytime I've encountered a problem they have been very prompt & professional. They have tons of other options like home loans, car loans etc. I've been banking here for 8yrs & I highly recommend them as a financial institution. Banking has never been easier & my money is safe!

Half hour on hold and get hung up on. No answering machine. No one picks up the phone. Can't get my…read moreonline banking log in because I have to call to do it. No one will answer the phone no matter how long you wait

Needed to get a release on a large deposit and worked with Brad Jeltema, he was able to work with…read morethe issuing bank and get the funds released! He went out of his way and was very prompt in returning calls. Much Appreciated! Janice

This location is so friendly! Everyone is so nice and they want to take the time to make sure you…read moreget the best account for what you need!