Archaic website. They nickel and dime you every chance they get. They upcharge 16 dollars to pay a…read morecar payment with a credit card. I absolutely hate this bank. The worst business I have ever done business with by a long shot.

I am grateful for the fantastic customer service given to me by Nichole LaFond, Sr. Recovery…read moreSpecialist. I unfortunately got behind a couple of times on my loan. She still "did her job" but was never pushy or condescending. It's crappy enough to get behind on bills, no one wants to deal with an overbearing collector. From someone who has worked with the public for 30+ years Id like to think I know a little something about good customer service. I find outstanding customer service is rare these days (although I get it. People (customers) can be horrible.) In my opinion Nichole is great at her job. Much appreciation from this customer.

Lake michigan was an amzing bank to use it was super duper helpful and it slayed the day away. It…read morewas awsome sauce

Our mortgage with LMCU has been a disappointment from the beginning--we wanted to use a local…read morebusiness. My wife and I both have accounts at LMCU, but the mortgage payment has always been from mine. When LMCU upgraded their online banking, access to the mortgage was switched from my account. Both of us would have to take time off from work to talk to someone in person to fix the problem, or submit our account numbers through email--we declined. LMCU just updated their system again and this time, LMCU switched the default account for payments to an account at another bank entirely. I attempted to make two payments against the principal, so now I'll have to contest the bank fees as well.

This location is cashless and they don't have a drive thru service only ATM. The inside is still…read moreopen for appointments and to talk to the associates if you have account issues. To make any type of payment on your card it has to be cashless - check, or through your account. The service is outstanding! Hailey is welcoming, friendly and knowledgeable. Joel who is the branch manager is quick to respond to questions and helps resolve issues quickly. He is always checking in with me as well to ensure I am taking advantage of my account benefits. I requested help paying a credit card without having to use the online system and Hailey helped resolve the issue quickly. The location is easy to get to, easy parking and it's kept very clean and neat. Overall I really enjoy banking with PNC

Stay away from this credit union. Nothing but hassels. It used to be great but everything has…read morechanged. Now they need yearly renewals of insurance policy's from customers even though nothing has changed. They dont reach out to the insurance on file for info it is expected to be done by the loan holder now. This topped with no gr locations anymore makes it hard to want to do business. Went from a local cu to an unreachable one. If interest rates were lower I'd change it all over. Just waiting for that and this place won't be my problem anymore. Just go to Lake Michigan cu

sent a payment in to the address on their web site, 10 days later I got it back, sent my loan to an…read moreauction/collection agency, closed during lunch, can't talk to anyone without an appointment. I'm paying off the loan asap to forever wipe them from my life!!!!!!!!

Customer service is always great at this branch! Always very nice and friendly. One of the loan…read morespecialists personally took me into a side office and walked me through the steps of setting up an account online and answering all the questions I had. I had horrible service with the 5/3rd across the street and marched over here angry to switch banks. By the time I left I was smiling, laughing, and in a good mood. I never dread going to the bank anymore.

Awesome service. The ladies behind the counter are very friendly, they get to know their regulars,…read more& I've never had an issue with them. Anytime I've encountered a problem they have been very prompt & professional. They have tons of other options like home loans, car loans etc. I've been banking here for 8yrs & I highly recommend them as a financial institution. Banking has never been easier & my money is safe!

I just open a new account today at Chase, and the bankers really nice to help me.read more

I've had nothing but great experiences here. Very friendly and courteous. I admit, I most often…read morevisit the ATM. But when I need more services, I am never disappointed by my experience within.

They moved out of town. We banked at BOA and liked it. Had automatic deposits, payments, etc and…read morenow they are gone. Its very inconvenient. Thinking of switching to local nearby credit union.