Although my first few experiences weren't great, they're improving a lot and I appreciate that…read more Thanks for putting in the work to improve the customer experience!

I don't recommend this branch. There are always people loitering by the ATMs and they keep their…read moredoors locked during business hours. That makes for a very uncomfortable experience and makes me think this location isn't very safe.

Came here to cash a check, being a member I figured I wouldn't be charged. The company that wrote…read morethe check out uses Bank of America. According to the tellers they cannot cash a check from another bank unless you have the funds to cover it. So if your trying to cash your paycheck and your company banks with someone outside PNC you'll need to have the funds to cover your check in order to cash it. They will also put a 5 day hold on said check, add the weekend and you won't see your funds for a full week.

The phone is rarely answered promptly. They make appointments for you before services are…read moreavailable. Total waste of time

This is a horrible bank. They have a decentralized customer service apparatus that doesn't have…read morerelationship managers that can help you with requests. Instead, even if you have millions of dollars in their bank, you can call your relationship manager and they will give you an 800 number to call instead of helping you with your problems. Other banks that I work with have relationship managers that own problems when they arise. If they don't know the answer, they will get you an answer. That's how banking should work. The only thing that relationship managers at Wells Fargo will do for you is sell you an additional service.

I went in today to withdraw funds but they said that I have to go back on Monday because there is a…read morerestriction.

Not sure about the details of this specific location but their online system is completely TERRIBLE…read moreAND INCONVENIENT! Customers can't consistently pay their bills because they're always updating it cancelling out our payment options. Like, just leave the website alone!!!!!

This is my second bad experience with Tropical Finance, I have been trying to contact them in…read moreregards not having access to my account via the website and the mobile app. I have called them and requested a call back but nothing but crickets. I take back my last review giving them 4 stars it should be one star. I only got a call back when I left a bad review. I'm considering closing my account with them!!!!!

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

A nice quick trip here with my husband to deposit some money. The parking lot is nice and private…read moreand it has a nice amount of spots so we did not have to look long for a spot. The location was very clean and the ATM outside that we used looked like it was recently wiped down because it seemed very clean as well. There is a drive-thru at this location if you wanted to stay in your car while you need to stop here. I liked that the location had a nice amount of cameras around so I felt safe while I waited for our trip here to be finished. The staff was friendly and they were pretty quick with helping the other people that were here while I was!

If you want a bank that treats you like a person and not a number, then this is the bank for you…read more After numerous attempts at another bank to transfer an account from out of state failed, I decided to come here after recommendations from other people. I am so glad I did because what took months before at the other bank (with no resolution), it only took a day for me at this bank. The process was simple and quick. The manager Melissa, was very professional and helpful. I had an appointment to see her and I was at her desk promptly to proceed with the task at hand. Whenever I'm in there, there are hardly ever any lines. The bank is pretty big and clean; there's also a drive through with a decent size lot. Overall, I had a great banking experience and I highly recommend this to anyone that is looking for a new bank.

I go in once a month to deposit my rent check to my landlords act. Today, I went in, and there were…read moreabout 5 people in line. I had a lovely woman come up and offer to help me. For a check deposit, she was able to scan it in with her I pad and help me right away with her iPad. When I left, there were still 4 people in line. Great customer service and just the thought that they can help speed up the process was just awesome. I bank with another great bank, but if I had any issue with mine, I would switch in a heartbeat. Thank you

My Debit card was stolen at Fresh Market . They went straight to my bank BOA and walked thru the…read moredrive thru and took out $1000. The fraud unit denied my claim and denied it and i'm out $1000. Said it was too easy for the crooks . That i must of known them and gave them my card and pin. Hello, this is $1000. The world has gone nuts.

Best bank experience I've ever had. Services are better than the big banks. Employees are…read morefriendly and helpful, and they seem to know their customers very well, treating them like family.

Very pleasant experience every time. I'm glad I signed up! They're the best I've had the pleasure…read moreof doing business with in quite a while.

Ms Shenekia the branch manager is very polite and has great customer service i appreciate her…read moreassistance along with mr. Dider

I called this and another branch to see when to come for a Medallion Signature on some documents…read more Neither branch answers their phones. Then Wells Fargo reroutes the calls to the automated system or recording tells you to try again later and DISCONNECTS! Wells Fargo is and always has been the WORST bank in America. They have made multiple errors on my accounts, forced insurance policies on me, and refunded only a portion if what they should have. When I reported them to the Feds, I finally got my full refund. Yet despite scandal after scandal they remain in business! Close your lying, cheating, deceptive bank already!