I've gotten loans from this credit union for the past 10 years. First off, when you walk in, you're…read moregreeted very genuinely. I've never come across anyone who works there who isn't exceptionally friendly and courteous. They make you feel comfortable and at home. I worked with Samantha (Sam) Pinkston on my last auto loan. She was excellent. The process went smoothly and she explained everything very well to me. I'd recommend seeing her for your banking needs. Exceptional customer service at this credit union!

Good luck ever finding a credit union that tops this one. I have banked with them for over 20 years…read moreand they meet and exceed all my needs including a credit card with a low interest rate. The staff is always courteous and knowledgeable. Denise is our favorite go-to for financing!

When I read review of a person trying to get " their Money" out of the bank to get gas to get home…read moreand I Question the competence of some ranting when things don't go their way OMG don't put your money in the bank put under your mattress. Talk to your or someone's grandparents about a real education with common sense. Your parents have failed ( from The Baby Boomers we know )

I came across Stillman Bank, and Senior Vice President, Jeff Hartle in early April 2018. Both Jeff…read moreand Stillman Bank are very financially conservative, and you can rest assured that your Investments here are in great hands. Hands that you can truly Trust. I am a former Rockford resident long removed and now reside in Southern California. That said; my Trust is here at Stillman Bank and Jeff Hartle. They take their Fiduciary Responsibility with your money very seriously!

Cutest thing ever. I am training my geriatric rescue dog car travel manners. So, I take him for…read moreshort drives around town in a harness and belted, praising him a lot for good behavior. He gets very excited when we drop something off at the Green State drive through window. Why? Because he receives a Milk Bone each time. I had forgotten. It had been awhile since we had gone through together. Buddy did not forget and insisted on being in the lap, leaning toward the window while waiting. He was not going to be missed. Thank you to Green State. Big thrill for the dog (and human, too.)

They did my mortgage on my current home. They did a great job. My realtor recommended them and said…read moreif they give you an approval your offer will be excepted. I was not the highest offer. I was putting 20% down and I did beat out several other offers on the strength of the approval by this bank. That says a lot about the bank. The person I dealt with that was overseeing the underwriting process was very professional and knowledgeable. Overall I feel the bank did a good job. I've been a real estate appraiser for over 30 years so when I say the bank is a good outfit I mean it.

So I was selling my laptop, and after I made the transaction my truck wouldnt start. I was left…read morestranded in the parking lot for a decent 3-4 hours. It wa lit plenty of parking and it was nicely plowed. The over all impression PNC bank gave me was a good one. Again beautiful parking lot if your gonna get stranded in any parking lot I recommend PNC. Honestly if there was one closer to me I would probably bank there. Also the P.S the Culver's down the street was also nice.

Donna Kownacki, what can we say about her and the service she provides us? OUTSTANDING! Over these…read morelast few years, she has helped us finance our last four vehicles including the new one we have now. She attends to our needs and concerns with excellence. We Will recommend her highly! And by doing that, We recommend Rock Valley Credit Union for their excellent services and employees! Wyand & Pamela Parks

I got a personal loan through this place and the "insurance" for the loan in case something…read morehappened declined by myself and was then automatically added into my paperwork i signed this was all done very sneaky and ill never do business with this company ever again i highly recommend somewhere else for anyone considering using this company

I've banked with First Mid Bank for a long time, but after my recent experience, my wife and I…read moredecided to close all of our accounts. We originally came in on a Thursday afternoon because the bank had recently changed their account products and was going to start charging me a $10 monthly fee. We had already moved our main banking to another local bank back in March and have been much happier there. The banker helping us was actually very understanding and helpful. He explained there was still a completely free checking option available and was trying to help us keep two accounts open since we also have a CD with the bank. While he stepped away to get checks from our other accounts, the banker in the office next to us started loudly arguing with another customer. My wife and I had to sit there listening to the entire situation, and it was honestly very uncomfortable and unprofessional. That experience completely changed our minds. We told the banker helping us that we wanted to close everything out instead. Because of pending transactions he couldn't finish it that day, but he did personally call me later to confirm everything had been closed, which I appreciated. I want to be fair -- the employee helping us handled things professionally. Unfortunately, the atmosphere and lack of professionalism from other staff ruined the experience and reinforced our decision to leave.

Only giving 1 star because I have to. This bank is a complete nightmare. My partner lost his mother…read morea few months ago. His mother took him to this bank to ensure he was listed as beneficiary on all accounts, as she was aware her illness would take her sooner than later. One investment account and the mortgage were missed. No big deal, right? WRONG!! He has sent documentation to this disaster of a business multiple times to no avail. Now they need a letter from him to them naming himself as the successor.... They have the Will (naming him as sole heir) and multiple documents (Domiciliary Note and Estate Representative, etc) from the probate lawyer. He is an only child. It's hard enough to lose a parent but being alone in it and dealing with these clowns is enough to drive anyone insane.

If you are doing a trust for your family, please do not torture your family by going through this…read morebank. Midland bank and wealth management has had our family trust now for over six years and still is not finalized. They have missed managed this so badly over the years And don't care about the beneficiaries whatsoever.

We obtained our home mortgage from Alpine Bank twelve years ago specifically because we wanted to…read moredo business with a local bank that had a great reputation. Over the years, I recommended Alpine Bank to countless colleagues and home buyers looking for a new bank when they moved to our area. With absolutely no advance warning, Midland Bank has transferred our mortgage to an unknown national mortgage company. Despite their assertions about remaining a local bank, Midland Bank has proven to be just like any other big bank focused on profit rather than loyal customers. I am extremely disappointed by Midland Bank and will never recommend them to anyone.

I started with 5/3 in college (DeKalb, IL). They gave me a loan for a motorcycle. I then moved to…read moreRockford and dealt with the Alpine branch (since then closed). It's a bit out of my way but now I deal with this location. Every location I've ever been to starting in DeKalb has been top notch. Employees are really friendly. I now own my own business and am dealing with 5/3 and they are far from disappointing me. I don't foresee myself ever changing banks. Do yourself a favor and use them.

Terrible to bank with I recently canceled my account with them. I went in to cash a check from a…read moresender that banks with them which every bank I've went to where the sender banks they don't charge anything. They were very rude about it and didn't let me talk so I simply took my check and left.