When I entered the bank, there was an available teller at her station, but she was on a personal…read morephone call. We made eye contact, yet she continued on blithely with her conversation, as if there was no one on line. Shouldn't employees of Wells Fargo go to the back area, if they're going to have long,drawn-out personal phone conversations? The minute two white males entered the bank and waited on line behind me, she tried to get off the phone immediately. I'm not quite sure why it took other people behind me who walked in for her to hurry up to get off the phone. Racism? YES. When I told her that the ATM machine was not accepting my card for my deposit, she just kept going on and on about wanting to " walk me over to the ATM machine " and see if I was not mistaken, and speaking to me in a disrespectful, pedantic manner. I was not mistaken, I inserted my card three separate times and the machine kept telling me my card was invalid. That is why I walked into the bank to make the desposit. This teller was nothing but rude, racist, and kept taunting me, asking me more than FOUR times if I needed her to accompany me to the ATM machine. All this disgusting behavior towards me, in a pathetic attempt to humiliate me in front of customers and her co-workers. Then when I was not engaging, she kept asking me about my day and trying to falsely be friendly to me. Your manager should chastise you for being on the phone while you are at your teller station, on a personal call, and not attending to clients. And your attempts to try and embarrass me and make me look like a fool, only exposed the fact that you knew you did something wrong by continuing to talk on the phone while I waited. This is the reason why it is known around town to not go into your bank and deal with a teller. I will make sure that not only your manager knows (who was in the front of the bank, complicit and laughing the entire time), but that your regional manager and corporate knows about what you did today. Unacceptable & racist. This kind of behavior has no place in our community and I will make sure to amplify this in town. Hope your Friday is a good one and you curb your racist ways, okay, Wells Fargo?

Just experienced an extremely rude teller at this location. To add insult to injury, her manager…read moretried to justify it. Let's stop using COVID as reason to be rude and do your job poorly. I'll never handle my banking with this teller again in this branch. I've been coming here too long to deal with that nonsense.

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

Branch manager on Tuesday 5/20/25 was not polite nor pleasant. Definitely not welcoming. Neither…read moredid she offer any products. I had a check for my minor daughter with me but she never asked would I like to become a member. I was anticipating opening an account. Her service was a complete disservice. When I asked if she could waive the fee for cashing a Chase check, lost my mom last month this was a death benefit check. Her response was "Absolutely Not!" Bad attitude and also she added if she needs an override that she sill not be able to cash the check(A Chase check) This establishments own check. The Insurance company is a client of Chase Bank. When I asked if I can speak with the manager her response - "I am the manager". But appearance ,demeanor, attitude, lack of respect was not that of someone who should be managing a branch in South Orange on South Orange Avenue or anyplace else.

Elijah is the greatest. Staff are very accommodating and helpful. Swift and efficient service :)read more

BOFA branch right off the Whole Foods and Target complex…read more Yes, I recommend a reservation when coming here - not sure about walk-ins but any service beyond your basic banking, like an account update, etc., make a reservation on the app, website, or via call.

I always have an excellent experience with Bank of America's customer service in Vauxhall. Fabiola…read moregreets me with a warm welcome. Fabiola is professional, knowledgeable, and very patient while helping me with my account. They take their time to explain everything clearly and followed up to ensure everything was taken care of. It's rare to find such attentive and courteous support--thank you for making my Euro request process smooth and stress-free! Junnette

This branch is terrible. I went in to this branch to deposit two checks from Canada. The somewhat…read moreofficious bank manager said that I could deposit those checks in the ATM and would not have to wait in line because the only teller they had was in the bathroom. That teller was in there forever by the way. The ATM would not accept the checks because they are international checks. I had to go back to the counter and was inconvenienced because now I had lost my place in that line. So the officious bank manager should have known automatically that the ATM would not have accepted those checks. Hasn't she had training? What kind of expertise is this? She obviously did not know whereof she spoke. Train your people Wells Fargo. And this is a manager? God help us. She is not bright or capable.

This bank is a throw back to the 1970's. Their wire limits are miniscule. It's nearly impossible…read moreto speak to anyone at the branch. The store very few statements on line compared to other major banks. Terrible menus on phone.

do extensive research before signing anything…read more My experience with this institution has been financially devastating. I was told this credit union helps people rebuild their credit, yet within months of obtaining my vehicle, I experienced repeated repossessions, excessive fees, lack of communication, and what I believe to be extremely poor handling of my account. The first repossession occurred over an alleged insurance issue despite my insurance being active from the day I drove the vehicle off the lot. I received no warning calls, letters, or meaningful communication before my vehicle was taken. I was then forced to pay substantial repossession-related fees immediately after Christmas in order to recover the vehicle, which caused severe financial hardship. After struggling to recover financially, losing stable housing, and attempting to rebuild my life, my vehicle was repossessed again based on claims that I was 90 days delinquent, which I dispute. Payments had been made, communication had taken place regarding hardship, and I was actively attempting to continue paying. What disturbed me most throughout this process was the lack of professionalism, refusal to provide meaningful assistance, and dismissive treatment when attempting to discuss options or request documentation. I am now facing the loss of transportation, employment difficulties, and ongoing financial instability as a result of this situation. Now they want 10,000 in 15 days, or i lose the car all together.I checked my credit report and nothing has been posted out of my savings account that LAUREN told me to make the payments and they would pull from that account, NICE my credit report says no payment for March i have that receipt, no payment for April I HAVE THAT RECIEPT !! I am beyond livid, my new well paying job is giving me till the end of the week, this is hardship that is uncalled for Consumers seeking to rebuild credit should be extremely cautious and fully understand the risks before financing through this institution...

After years of service, FAREWELL!!…read more I was so thrilled with this Credit Union. Customer service is a hit or miss, depending on the time and day of the week. I love the versatility of banking with GSFCU, but I don't like how they pick and choose when to do things like clearing checks deposited through their mobile banking feature. I have used this feature so many times and have gone inside the branch and never had a problem with small or large deposits, but as of lately, it's like every other deposit it's an issue and no one can explain anything, but it's on hold for 10+ days which is ridiculous on any banking standards. I'm so over them at this point so after years of service, FAREWELL!!!