Clearly, Chase does not want anyone's business. In fact, I think they are trying to go out of business. They bought out the best bank (Washington Mutual) and turned it into the worst bank next to Wells Fargo. Chase should not quit the day job of being a credit card company and leave the banks alone.
There used to be more locations. Chase now only has one location in Nampa and very few locations in Boise and Meridian. So, if you are a customer of Chase you have to have cash on hand. Otherwise, you will be traveling great lengths just to find an ATM.
The customer service has been much worse since they took my WAMU away. When you call customer service you are talking to the Philippines who have absolutely no empathy, active listening skills, or personality whatsoever.
I had an issue where I had to write a check to pay a bill. I was low on cash so I used my check from my Wells Fargo account. I did not want to use my debit card. Instead, Chase used the check like a debit card just so I would be charged a fee. When I went to complain about this they gave me someone taller than me to intimidate me. He was condescending and talking over me the entire time. Poor customer service!
I have since closed my checking account with them because they were overcharging for overdraft fees. Thankfully, they had a class action lawsuit, but I only received a couple of dollars from that.
I have been tempted to come back because of the latest reports on Wells Fargo being a fraud. Clearly, Chase still does not want anyone's business.
I still have their credit card. They have been sending me offers to open a checking account for $300. I go in to aask about this. Chase is understaffed and in a hurry in Nampa. Instead of helping me take advantage of the offer I waited and was rushed out the door with a brochure. Chase still could care less about customers and I think they need to go out of business since that is something that they want. read more