Pioneer Federal Credit Union is a solid credit union, with some quirks…read more First, the hours for the branch and also customer service are wonky. It's not like Navy Federal where they have customer service all hours of the day - but if you're trying to avoid a large bank like NFCU, Pioneer is the way to go. We have had multiple auto loans with them and they have always been easy to work with! Customer service is also solid! As long as you can look past the hours, Pioneer FCU is a solid bank!

We have been members of PFCU for about 10 years, and have had fairly great service; I'd normally…read morerate them with the highest rating... so I'm not feeling very good about leaving this feedback; but what's happened is ridiculous, so I'm hoping that by sharing my story someone at PFCU will reach out to me to help on this urgent matter. I ordered a "one of a kind" item last week online from Australia. Immediately after placing the order, I called PFCU (last Thursday) to alert them of the order so that they'd be sure to approve it. They took all the notes, and then... the next day (Friday) when it came through, they denied it. So I spent a couple hours of my time today on the phone with PFCU and the vendor in Australia, and he agreed to re-run it... and PFCU assured me that they would not deny it. The PFCU rep even said, "we have notes in the file so it won't be denied", to which I replied, "y'all had notes in the file last week, yet it was denied" - and then, as already stated, it was again denied. I'm still trying to get the item, but am feeling like PFCU is seemingly working against me! Three side-notes: On it being a "one of a kind", allow me to explain. I'm a rare book collector, and there's one particular book, published in 1890 (only a few were printed) that I've searched for for 2-3 years, and in the last 3 months I've increased my efforts significantly to the tune of 3x per week, via dozens of specialty and collector websites. And then, miraculously, one became available in a hole-in-the-wall bookshop in Australia. It's no exaggeration to say that this is the only copy of this book for sale in the entire globe! 2nd side note: the reason I knew to call PFCU and over-share with them as I did was because this has happened to me before (about 2 years ago... but, while that purchase was important, it wasn't a "one of a kind" like this one. But the point is, how bad are their processes that this should happen multiple times?! 3rd side note: Australia is 16 hours ahead of us here in Idaho, and this particular vendor only works part time, so catching him during his few work hours is an additional obstacle I've been having to deal with. Christopher G.; Nampa, Idaho

One of this best banks I've even been in clean completely friendly very helpful!!! love this place…read moremake it a better experience for everyone that walks in the door!!

We have been members of PFCU for about 10 years, and have had fairly great service; I'd normally…read morerate them with the highest rating... so I'm not feeling very good about leaving this feedback; but what's happened is ridiculous, so I'm hoping that by sharing my story someone at PFCU will reach out to me to help on this urgent matter. I ordered a "one of a kind" item last week online from Australia. Immediately after placing the order, I called PFCU (last Thursday) to alert them of the order so that they'd be sure to approve it. They took all the notes, and then... the next day (Friday) when it came through, they denied it. So I spent a couple hours of my time today on the phone with PFCU and the vendor in Australia, and he agreed to re-run it... and PFCU assured me that they would not deny it. The PFCU rep even said, "we have notes in the file so it won't be denied", to which I replied, "y'all had notes in the file last week, yet it was denied" - and then, as already stated, it was again denied. I'm still trying to get the item, but am feeling like PFCU is seemingly working against me! Three side-notes: On it being a "one of a kind", allow me to explain. I'm a rare book collector, and there's one particular book, published in 1890 (only a few were printed) that I've searched for for 2-3 years, and in the last 3 months I've increased my efforts significantly to the tune of 3x per week, via dozens of specialty and collector websites. And then, miraculously, one became available in a hole-in-the-wall bookshop in Australia. It's no exaggeration to say that this is the only copy of this book for sale in the entire globe! 2nd side note: the reason I knew to call PFCU and over-share with them as I did was because this has happened to me before (about 2 years ago... but, while that purchase was important, it wasn't a "one of a kind" like this one. But the point is, how bad are their processes that this should happen multiple times?! 3rd side note: Australia is 16 hours ahead of us here in Idaho, and this particular vendor only works part time, so catching him during his few work hours is an additional obstacle I've been having to deal with. Christopher G.; Nampa, Idaho

Ghosted! We decided to renew our policy and transferred over to Nancy Uli locally. The initial…read moremeeting lacked transparency from the beginning. We were asked a few general questions each; General health and the names of our doctors and told a company may reach out to us if we need exams. From the start, the external company was an absolute nightmare, calling odd times of the night from blocked numbers and we'd have to call back only to get voicemails which lasted 4 weeks! Their questions were invasive, and they immediately verbalized medical conclusions of their own. They labeled us outrageous diagnosis to increase our rates, such as skin cancer from over 15 years ago as a risk, my father dying from chemicals in Vietnam because he was young, etc. When we spoke with Nancy, initially, she never asked or advised us, nor did we give any consent to the fact that all of our medical records would be obtained by an external company and reviewed/dissected. We discovered this had occurred to our shock (detailed below), which is a huge HIPAA violation! After the initial medical call we were told we needed extensive medical exams, due to their underwriting determination of our medical records! When we asked the company what the labs and exam consisted of they told us it was confidential and only medical examiners, not doctors would be reviewing them to make a determination. We've left two messages with Nancy since insisting on answers, requesting a much less expensive policy that doesn't require medical underwriting, and an explanation of how none of this was disclosed to us at the initial meetings. After 2 voicemails and a detailed message left with her receptionist, we've been ghosted!! The whole process was shady from the beginning with zero transparency and everything we experienced was an obvious excuse to give us outrageous rates with very biased determination of our health. As a customer, everyone deserves answers when it comes to our health, the right to know what tests are being ordered and transparency. It should not be confidential from the person that is being the subject of the policy. We've since gone to a wonderful agent that's communicated with us and it's been a 180 different, positive experience.

I have been a customer of Nanci's agency for everything I need for over 15 years. Her follow…read morethrough, professionalism and service is the best anywhere. She's an agent you can actually talk to and can guide you to the right decisions. This is invaluable. Do your self a favor and give her a shot at your business.

This is a follow up to my post of 3/6/23. HBOB picked up the…read moreball. I was repeatedly contacted by HBOB to ensure that everything had been taken care of. Any further questions I had were promptly addressed. There was a missing document, which HBOB very quickly took care of. Given that HBOB eventually responded in a positive manner to the issues presented I happily up my rating to "Great". Dan-O

100% pleased with this company. Knowledgeable and very efficient with finding the perfect insurance…read morewe needed. All employees are committed to promptly responding to any concerns or questions we have. Love how they call you for any follow-up needed or adjustments to our health care plan.

P1FCU is a great credit union, and the associates were very helpful in getting my account set up…read more They rock! :-)

Absolutely love this location. Like all other P1FCU's I've been to the service is amazing. One of…read morethe best associates here is Roxanna. She is always super friendly and helpful. This location seem to be less busy than the others which is nice. Also love the modern design. It's much more welcoming than some of the other locations.

Love this bank! The people are so friendly, professional, and helpful.read more