The teller was very professional and The bank was clean and…read moreinviting. I'm sure I went out of my way but the service was well worth it! I went inside the banking case there were any questions but it all went smoothly. I was getting $100 worth of small bills for my friends yard sale.

This is the most friendly branch I have ever been to every person who works here knows your name…read moreafter the first visit. This branch has been more then helpful and goes above and beyond to make sure your issues are taken care of. Even after a week or so they call to make sure everything is fine. I was having a problem with my debit card and the banker seen me out there the next day she came out in the cold to make sure everything was fixed and that the card was working. She did that for 3 weeks in a row.

My experience has always been professional and friendly at this location…read more Unfortunately, CIBC has decided to change their business model, leaning towards going digital and closed this brick and mortar, forcing us to either drive to another branch 30 minutes away or change banks... we will probably do the latter.

It's my first time ever at a CIBC bank and at this specific branch. My banker is Irene, who is…read morereally knowledgeable, friendly and efficient with finding me a solution to my banking needs. She told me about their iCan consumer checking account, the benefits, the fine print, and ensured that I'm on the right path to getting the $200 bonus. She went above and beyond to make the process as easy and streamline as possible. She also gave me the resources I need to add my partner to the account and CD rates which is something my partner is really interested in. She also introduced me to the staff and made me feel like family. This experience reaffirms why I made the right decision to leave a big bank and join a local one. I'm so excited to be apart of this financial institution, and I'd recommend this branch to anyone in the area looking for all things banking.

I had the pleasure of meeting Olivia Conner and I'm glad I did I'm a new investor and made it very…read moreeasy to open a account. She a star in my eyes. Charles Schwab is lucky to have her.

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

We love countryside bank! Kids love that they get to pick from the treasure chest when they deposit…read morein their savings account. Barb and the staff are so friendly and welcoming. This is a bank that really knows their customers. Oh, and cant beat the free drinks and snacks. :)

If I could give them all Zero stars I would, Diane supposedly the branch manager needs additional…read morecustomer service training because she does not know how to handle customer escalation situations at all, instead leads the customer to go to another branch. I don't know the blonde ladies name but she was dumber than dumb. The bald gentleman, not sure his name or not sure why he even has a job there he's horrible and tries to threaten the customer in person and than the next day over the phone. I'm not sure they understand we can take our money anyway to do banking, we don't need them and their horrible customer service.

I have seldom seen such incompetence and disregard for the customer's time as I've dealt with at…read morethis bank. Instead of "a Fifth Third Better", a more appropriate slogan for this 5/3 branch would be "Five Times Worse (than any other bank)." I went to the bank to have a personal banker set up automatic payments to pay my condo assessment monthly. I had to go in several times to get this simple task done. The first time the banker did not know what a Roman Numeral was, so she kept incorrectly typing my condo association name, which contains a Roman numeral. Another banker had the nickname of the payment set up as the payee name on the printout I needed for proof that the account was set up, so it wasn't correct. It was also incorrectly not set up as a recurring payment, which I had asked for. When I went in again to have the name corrected, I was assured everything was correct. However, when I checked to see if the payment was made on the date it should have been made, the payment was shown as cancelled. When at a later date I asked a personal banker (Mr. Montgomery) why it was cancelled, he rudely told me that I had cancelled it. I told him I did not--why would I cancel a payment that I came to the bank to set up? He insisted that I cancelled it. As it turned out, the Fifth Third cancelled it erroneously when they fixed their mistake of having the wrong payee name. So frustrating to be accused of lying by a bank that won't admit their mistakes. I then visited the bank AGAIN and spoke to the branch manager, Diane Martino. By this time my payment was very close to being overdue and could not be sent to arrive in time. She and one of the personal bankers worked on it and assured me the payment would be made. I was in Diane's office for something like an hour. I explained that this was the 9th, the payment is due no later than the 10th, and it must be sent right away. I had to ask her to contact my condo management company to ensure I wouldn't be charged a late fee due to all the delays caused by FIfth Third's incompetence. I had to contact the management company to ensure that Fifth Third was doing what they said they would, since I had no reason to have faith anymore. The last straw was when I checked my condo assessment account TWELVE days after the branch manager and personal banker promised me it was all correct and payments would go out on time. Now the payment was really late, and Fifth Third NEVER SENT IT OUT. The bank employee was totally confused. Apparently everything I said in the one-hour session with her in the branch manager's office weeks earlier went right over her head. I spent another hour or so in the branch manager's office while they tried to figure out their own system and how to fix their numerous mistakes. In the end, the branch manager called me and told me to mail a check myself to make the payment. So, at least four hours and five visits to the bank resulted in me mailing a check myself and now worrying that I'll have a late fee because Fifth Third had NEVER YET correctly done what they said they would do. If they can't hand a simple transaction like setting up an automatic recurring payment without screwing it up several times, how can you trust them with anything else? I'm switching all my money out of this bank as soon as I can. When I moved some of it to another bank, they told me that a lot of customers are moving money out of Fifth Third into their bank due to the problems they experienced at 5/3. I believe it. The incompetence at this Fifth Third branch is staggering. And the rudeness of a bank employee blaming me for their mistake is unbelievably bad customer service. I asked for an apology and of course didn't receive it.

Very disappointed with the service I received at the Orland Park branch. The branch manager…read moreLaMonica Mason has no ethic when dealing with clients. She was very rude and disrespectful. She was talking under her breath about me and slamming her office door. I wouldn't recommend this branch. Definitely thinking of changing banks after this encounter with her.

I am not a customer of Parkway, but today I was there being assisted by Marisol Martin, the…read moreAssistant VP/Branch Manager. I was very pleased with her excellent customer service. Thank you very much for your assistance today! I would definitely recommend this branch given its outstanding customer service. Thank you for a positive experience today.

I've been to this specific branch about 3 times now & unfortunately, every time it is a 1 star…read moreexperience. I don't care much for Huntington bank itself, but at least other branches have helpful employees. The employees aren't mean, I just think there needs to be some customer service training at this branch. Between that and slow service, I'd rather spend my experience at a different branch.

My mom was there this week and the teller shahd refused to take her identification when shes been…read morethere multiple times before. They said her drivers license was expired. They treated her differently for no reason. This is the second time this has occurred with this location and she will no longer be coming here. She went to the dmv to get her license renewed to find out it's not even expired yet! Why was she refused help is beyond me. Reached out to the branch manager and he hasn't gotten ahold of me. Unprofessional. Btw she went to another bank (this same branch) the same day and they helped. Took her ID no problem.

Huntington Locked my account without me knowing after I deposited two checks from my employer. I…read morewas willing to wait the 5-7 business days for the verification process but in the meantime -I was locked out of my account all without any notice. I advised the customer service, personal that if I was traveling I would have been in trouble. Also when asked for Proof and Procedure I was informed that Huntington doe not send anything out-Which is very irresponsible when you are dealing with people money. I was also told that I would have to take documentation into the branch which I did and taking with Branch Manager. At this point I'm questing if I want to continue doing business with this bank. For the Record I'm making a notation with the Illinois Attorney General's Office as well as the FDIC. If they were a responsible corporation there would always be ways to escalate the complaint

I was happy at first. I have had several issues regarding security of my money. My card has been…read morehacked 3 times, so not the safest. Yet, they lock my card when I'm the one using it. They don't bother telling me that they locked it. I called and spoke to someone who asked me so many security questions I was exhausted. She couldn't have asked me another question if she tried. Then she says the card is good to go. It wasn't. She did not unlock it or give .e ANY exanation as to WHY it was locked in the first place!!! I try to call again to get it fixed, imagine that, their customer service line has not a single soul available because it's a bank observed holiday. I don't have access to my own money because of this. I am done with them. I wish I would have checked reviews before opening up an account with them. ​​​

I needed a document notarized. Dropped by on a Saturday morning and it was very busy. However, I…read morewas greeted immediately and seated. The gentleman who assisted with my documents was quick and personable. The line in the lobby went fast. This location offers two ATMs -- one drive up and the other inside behind a locked door. You must have your card or tap your phone to enter after lobby hours.

Horrible customer service. Avoid this bank at all costs. There is no drive through and never enough…read moreworkers. Plan to wait a long time when entering this branch. Any other banks in this area are way better. Avoid Bank of America.