Thank u Irish..Joni...4 ur great work in handling my trk loan…read more. Very professional..kind ways is missing in today's world..thank you again..Rudy Daniels..Best credit union in Tucson..

This place is unbelievable: they treat people like gold when you first open an account, but give…read morethem a couple three years and the shine wears off; once a month I have to call because they randomly disable cards, even though it's a joint account, two account holders can use their worthless app, every time they update their website, I have to call, their drive thru is continually broken and won't accept cash deposits forcing you to go inside - calling their customer service always results in a hangup...why are they still in business or does this CU dump their problem employees in Oro Valley? There is a limit to how much tolerance should be given. Good by Pima Credit Union

Short wait lines, fast friendly service with a smile. All the banking questions you might have…read morewill be answered in a timely manner.

Went to the Wells Fargo in Oro Valley AZ on Oracle Rd to have a document notarized. I waited in…read morethe teller line to be told I would have to wait elsewhere until the tellers were finished with everyone else in line before one could help me. I questioned this but got nowhere with the manager Dwayne. A teller finally came over to attempt to help me. Ms Shippley took my DL and filled out the notary book that I was required to sign indicating they provided a free notary service to me. She had me sign the document I needed notarized. Only THEN did she look at the document and proceed to tell me she wouldn't notarize it. First of all, why did I have to get out of the teller line? My transaction didn't take long at all especially compared to the man at a teller window depositing a plastic bag full of money. His transaction took at least ten minutes. Second, why wouldn't one look at the document before proceeding to filling out the notary book and having me sign the document. The whole experience was a waste of time and very frustrating. I relayed the interaction to my husband. Needless to say he was very unhappy. We have been unhappy with and thinking of dumping Wells Fargo for a while now. We are going to move our direct deposit to another bank and close our account. Good riddance Wells Fargo.

We decided to open checking accounts at OneAZ based on the yelp and google reviews of the this…read morespecific location: OneAZ branch on Orange Grove/Oracle. Joshua was really helpful in setting up multiple accounts. It takes time to fill out all the paperwork and input all the required information. Joshua made the process easy and the time go by qucikly becuase of his good natured personality and ability to make light conversation. We look forward to banking here for a long time to come.

I've been a member here for more than 11 years. I always find the bankers helpful whenever I have a…read morequestion, and if there's any problem, they always follow up with me. Christine was recently super helpful when my mom moved here from out of state and needed help getting all the direct deposits from her retirement accounts and social security check transferred over. Credit unions are definitely the way to go!

BEWARE! AFTER A 35 YEAR RELATIONSHIP THIS BANK HAS SUNK TO THE DEPTH OF FAILURE WHEN IT COMES TO…read moreCUSTOMER SERVICE. I recently had 3 poor experiences with them prior to closing my accounts. 1st bad experience; I wrote a check for $7400 with a balance of $19 000 in the account, the bank refused to honor the check when presented. 2nd bad experience; a retailer debited a credited card twice for the same transaction. I contacted the bank to correct the accident. The bank instead cancelled my card causing auto payment disreuptions. 3rd bad experirnce; While in Washington State I visited a branch to have a document notarized. The bank's notary was setting idelly at her desk doing nothing and rudely refused to notarize my doc because I had not made a prior appointment. I am done with Bank of America after 35 years.

Sergio was knowledgeable! He was able to help and answer questions and get me all set up with what…read moreI needed. It only took 35 mins and 10 mins of waiting. I love this Brach in Oro Valley!!! I've driven to this bank (OV) when I needed help in the past as well (it's about 7 mins farther from my house-well worth the drive). Lesson learned I need to stop going to the BofA bank at Ina/La Cholla. Those Employees are rude, unhelpful, and definitely not knowledgeable. Perfect example of why they should shut this branch down and only have ATM's here. I was told not only by the teller and Branch manager Tahan that they can't do anything but deposit a check and give cash. Anything else you need to call the 1-800 number (or apparently go to another branch with Knowledgeable employees!)

I had the BEST, most friendly customer service I have EVER received at a bank. The woman who helped…read moreme (I believe I was actually her first account she opened up) did such an amazing job! She even stayed after closing time to finish signing me up for a checking and savings account, showed me how to use my online banking, answered all my questions and even told me I could get $250 just for signing up for direct deposit on my checking and opening a savings account. I have already told MOST my friends and coworkers about this bank and am HAPPY to leave this Yelp review! GREAT JOB, BBVA on Ina! You ladies are the BEST! -A very happy new customer, Jacob Schmidt

Great service. Needed a notary and was helped by a very friendly staff. While we waited the manager…read morecame out and apologize for the wait ( less than 5 min) and created a nice conversation with us. In today's banking environment it's nice to see service is still in available.

Friendly and caring. Staff is efficient and gets the job done. Was impressed with serviceread more

Terrible experience, greeted by some person with no customer service experience, takes your name in…read moretheir tablet, wants account info before you can even make a DEPOSIT. Hope they close this branch and lay off these employees

I've never seen this bank busy or with long lines. Nice, helpful staff. Notary services also…read moreavailable in addition to helping with your banking needs.

I deposited a legally endorsed check into my account using the ATM in their drive-thru. The next…read moreday the deposit was reversed, so I call the bank a 7:40am and left a message. I called six additional times before I finally got someone that didn't refuse to help. Then was told their was nothing they could do because it was to late in the day and check would be mail back to me for re-deposit. 10 days later I still hadn't received my check; it was apparently lost. Unhelpful, Unwilling, and defiantly Un-empowered to do anything. Now it has been over 30 days and I am still trying to the the issuer of the check to reissue. DO NOT BANK HERE. They could care less about you and will mismanage your transactions, make mistake and not fix their issues.

Just don't waste your time. This bank is jacked up. Terrible customer service, rude people and no…read morehelp of any kind.

The service at this location is terrible. If you need to see a banker, plan on having a couple…read morehours to wait because there is usually only 1 banker working. The bank itself is nice and the people are friendly but I cringe every time I need to go inside (rather than use the ATM) because I know I will be there quite awhile.

We've had multiple experiences with a teller that is unable to complete transactions by herself and…read morerequires help from other staff. We've had multiple experiences when trying to open or make changes to an account requiring a "banker" that are difficult. The gentleman is literally sitting at a desk 30 feet away and the teller has to send him an email to see if he's available to help a customer. We've resorted to using another branch, further away, to conduct any business other than simply making deposits or withdrawals. That branch manager at that location, Matt, sets the standard for customer service.