Horrible horrible service. Very rude staff with no people skills. I opened an account here initially and was told I had to pay an outstanding balance just to open the account but not told why initially. After the account was open and I tried to deposit my first paycheck I was told there was a hold on my account but not told why and when I asked why I was told "there's just a hold nothing anybody can do". The staff was condescending, indifferent and curt. When I called the national number I did not get much better service. Withdrew my account and will never bank here. Highly discourage anyone to do so. read more

I opened a savings account to add as I already have a chase checking account. I have had a chase checking account since 2010. So this evening I went to get gas and my card got declined. I live in Watertown and there are no chase branches up this way. The closest location is in Oswego. I called the 800 number to see why I got declined. They said due to security reasons they froze my account and that I would have to go into a branch and show my photo ID. There was a reason why I went to get gas and now I can't get gas and am told to drive on no gas to a chase location???!!! This is complete bs. I asked for a shift supervisor and after 15 minutes...giving all 3 drivers license numbers (yes I have 3 from different states) I gave the amounts that I've spent on my debt card, social security number, past address and all this stuff- then I get told to go to a location and show my ID. Why would I have to go if I just proved who I was!!! I am about to close my accounts and go to a different bank. Chase makes it very hard to solve issues like this. If I lived out of state and not near a location (as I am military) I travel I was told I would have to fly to a state and go in person to solve issues like this. I am about ready to give a big F U to the staff and any chase employee I speak too. I would not recommend any chase bank! read more