too many glitches in their online app and had an unnecessary bad experience in withdrawing cash…read morefrom my checking account at a branch.

The worst bank I have ever dealt with! I have banked with Genisys for 35 years never have they…read moreever been this bad. They used to be awesome to deal with Great customer service now customer service doesn't exist. I use them both business and personal, needless to say I am moving all my accounts to a more business friendly bank.

I am disgusted with how Oxford Bank has handled a fraud incident involving my 87-year old…read moregrandmother who had been banking with them for over 50 years. A criminal gained access to personal information and was able to change addresses, phone numbers, and other personal information in Oxford Bank's systems. The criminal, impersonating my mother (who has access to her accounts), made calls to the bank numerous times and was able to transfer/write checks for almost $150,000 in fraudulent transactions. Not one time did Oxford Bank's front line employees or management flag potential fraud even though this criminal called 20+ times in the span of a few weeks. There were minimal questions asked to verify identity over the phone. The absolutely insane part of this is that my mother, concerned about activity in the account that was clearly fraudulent, called Oxford Bank to report what was going on. THEY DID NOTHING ABOUT IT!! Instead, they refused to talk to my mother! The management were nasty; they wouldn't return phone calls or take a meeting. As of a month ago some clueless c suite executive calls my mother and blames the incident on her! This incident occurred 6 months ago. My grandma still doesn't have her money back and now Oxford Bank is denying the claim! Don't bank with these clowns! Best believe we'll be seeing them in court!

Oxford Bank refuses to thoroughly investigate fraudulent charges with their provided debit card…read more The disputed amount for a clearly fraudulent charge from IKEA was $1229.18. They refuse to let me talk with their fraud department, explain why the clearly fraudulent transaction went through, and what they did to investigate the charge. Oxford Bank refuses to give me my money and claims that it was a legitimate charge even when it clearly was not.

This branch is by far my favorite. Everyone who works here is pleasant and prompt to provide…read moreservice. Shout out to the tellers, thank you for always being so cheery and pleasant!

This is most definitely the worst bank I have dealt with over my years,Very rude service and does…read morevery little to helping the customer I have been banking there for 3 1/2 years and I have been charged multiple overdraft fees but I have never been notified I was in overdraft in the first place. When I went in to have the issue resolved the VP Damond T Crooks told me I didn't know how mobile banking worked, and refused to comprehend what I was telling him and treated me like I was stupid and pushed me out of the door I will definitely be closing my account here and banking elsewhere

Great customer service. Competitive rates. Knowledgeable & friendly staff…read more Good location as well.