I am disgusted with how Oxford Bank has handled a fraud incident involving my 87-year old grandmother who had been banking with them for over 50 years. A criminal gained access to personal information and was able to change addresses, phone numbers, and other personal information in Oxford Bank's systems. The criminal, impersonating my mother (who has access to her accounts), made calls to the bank numerous times and was able to transfer/write checks for almost $150,000 in fraudulent transactions. Not one time did Oxford Bank's front line employees or management flag potential fraud even though this criminal called 20+ times in the span of a few weeks. There were minimal questions asked to verify identity over the phone. The absolutely insane part of this is that my mother, concerned about activity in the account that was clearly fraudulent, called Oxford Bank to report what was going on. THEY DID NOTHING ABOUT IT!! Instead, they refused to talk to my mother! The management were nasty; they wouldn't return phone calls or take a meeting. As of a month ago some clueless c suite executive calls my mother and blames the incident on her! This incident occurred 6 months ago. My grandma still doesn't have her money back and now Oxford Bank is denying the claim! Don't bank with these clowns! Best believe we'll be seeing them in court! read more

Oxford Bank refuses to thoroughly investigate fraudulent charges with their provided debit card. The disputed amount for a clearly fraudulent charge from IKEA was $1229.18. They refuse to let me talk with their fraud department, explain why the clearly fraudulent transaction went through, and what they did to investigate the charge. Oxford Bank refuses to give me my money and claims that it was a legitimate charge even when it clearly was not. read more

Do not go to this bank. I walk into the 32 mile and Rochester road branch and told them I need a line of credit and credit cards for my business. After spending the $300 on a line of credit, they then tell me we can do one or the other... NOT Both. They said they were sad to loose my business, but when I asked for a refund... silence. read more

I used to bank at Oxford Bank when I was growing up and until I went to college. They have great service! They have a handy drive up window, and you usually don't have to wait that long. The hours aren't the best, but they were always there when I needed them! read more

The company I work for has banked there for years. They have had a great experience since they started banking there. I recently switch accounts over to Oxford Bank from Bank of America. I am thoroughly satisfied with the customer service and interest rates. I highly recommend Oxford Bank for those looking to keep their money local, support the "small business", and to feel like more than a number! read more

Why have bad rank when is the very best bank...grandson love weekly trips here. The ployees are very respectful of them. I accidentally a form once and they didn't mind. Love Oxford! read more