Bad customer service. Bad customer service. Says reviews need to be 85 characters. Is this close…read moreenough?

I came twice to the bank to open a checking account. Within the last hour of operations, definitely…read morenot 5 min before closing time. I was refused twice. First time under the pretense that the manager did not want the banker to do any more work that day. The second time I was told that I must have the appointment, and I would not get an appointment within the last hour anyway. It's very friendly towards working people, lol. Btw if you wonder, I could not open the account online due to some technical issues.

I had used this location before (over 4 years ago) inside. I had subsequently used the ATM here…read more Last week I wished to go inside to get around $75 in small bills. The following ensued... I approached the main door and noted that there was paper over the windows. It advised patrons that the lobby was closed, but that they should drive through the tellers instead. Ok, I'm fine with that. I drove around and went to the main teller window, nearly scraping my tire on the narrow lane. Then I saw that the teller window was also covered with paper advising that they too were 'closed'. WTH? This location only recently added a drive-up ATM. Are they SO proud of it that they shut down literally the ENTIRE rest of the facility to force you to use it? If the lobby is shut down, why do they imply that you can still use the drive thru teller when they are also gone ? I was later able to drive to the Hwy 54 BoA location and complete my transaction. But my question is: why is that location almost completely shut down? And if that is the norm, could BoA at least TRY to inform customers about it?

This is by far the worst Bank of America location that I have ever tried to do business with over…read morethe past 20 years. Unfortunately, it's the closest Bank of America to me and I find myself attempting to use their services only to find out that they have continued to close their lobby and limit the services available through the drive-through. Today however, I went through the drive-through with an attempt to do a normal transaction at 11:15 AM in the morning. Again, the lobby was closed but in addition to that, there was a sign covering the teller window to advise that they were closed for lunch and would return at noon. This is ridiculous. It's enough to make me consider pulling all of my accounts from Bank of America and moving to a credit union because the big banks just do not care anymore.

This is a wonderful branch that offers multiple services. I have to give a shoutout to Jan Thompson…read morefor being so helpful and friendly. On 2 separate occasions she was randomly assigned to help me with an issue and each time she was persistent and knowledgeable in solving the issues. I highly recommend her and this branch.

They are bad! Never had issues with getting my money when I needed it until I opened an account…read morehere! Poor customer service and they are constantly having computer issues and tell you to call back. Avoid!

Absolutely horrible customer service! I was left up front at the teller window with a small child…read morefor 10+ minutes with minimal explanation. When I asked the guy up front he was extremely helpful but the female teller who originally helped had a very nasty attitude. I hate that they closed the Kedron branch I never had an issue there. I will be switching to Truist immediately.

We have a business account at Wells Fargo. I have to go twice a week to drop off deposits and get…read morechange. They are always nice and friendly, and quick to explain any delays, or jump in and help other tellers if needed to speed things up. I've never experienced anything other than excellent customer service here.

I'm new to Georgia ! My old credit union doesn't sevice Georgia . My insurance agent recommended…read moreDelta community credit union . I started the process online then made an appointment to go in and sign documents and proof of residency . I am happy to say I'm part of the DCCU family . Everyone at the Newnan branch was very helpful and professional ! HAPPY HAPPY Is all I can say !

Wow talk about great service at this location. I entered the credit union and was immediately…read moregreeted by Robbie and Cornelius. I had several questions regarding my new account that I just opened some that were a bit confusing to me. Robbie wasn't able to give me an answer to a couple of my questions but promised he would call me as soon as he found out the information. Within minutes of me leaving I received a phone call from Robbie letting me know everything I needed to know. Being a first time customer at Delta credit union I am so impressed and excited to be a part of this banking institution. Keep up the good work y'all!!!

My family has been long time members of Southern Credit Union, but recently decided to close our…read moreaccount due to the closing of the Newnan branch a few years ago. Our recent visit to this branch was to close our account and honestly, it was a big concerning as a customer. We went to the counter and stated our business, and was asked for our account number, we provided our paper card with the number and then were handed a check for our balance. My concern is that no form of identification was required before closing our account. Seems very unsecure knowing that we could have dropped that card somewhere, and someone could have picked it up and came in, and closed our account and collected our balance? As a bank, it seems like the verification rules are severely lacking. We never had this concern at the Newnan branch, but certainly makes us nervous and thankful that we decided to move our account to a larger institution.

Worst bank to get a auto loan from. I used a far superior credit union to buy the account from this…read morebank to be rid of them.

Bank of America in Peachtree City has gone to hell in a handbasket! I have tried their telephone…read morenumber for 2 and 1/2 hours and it remains busy. They closed the Braelin branch and took away the ATM. Now to use an ATM anyone in PTC has to go to the Fresh Market parking lot or the BOA about a half a mile west on Hwy 54. They care nothing about customer service. The branch in Newnan near Thomas Crossroads is wonderful!!

Sucks. Worst bank. It's like banking in the matrix. You pay them to take advantage of you and…read moreabsolutely ignore you. This the bank that wants your money but does not want to serve the people attached to the money. Oh, yeah, but they have an 800 number. Try it.

This branch is wonderful and reminds me of the small town bank I grew up with. The branch manager…read moreand her team are so personable and they treat us like family more than customers. It is such a relief to see that everyone is treated with respect and it didn't matter if we don't have a big account.

35+ year member of the Delta Community Credit Union. Tried to reach the Crosstown Rd. branch…read morebefore they closed at noon on a Saturday. Got there right at noon, so just went to the atm right next to the door. Discovered the atm was inoperable. Just then, at 12:02 one of the branch supervisors was unlocking the door to let a customer exit. I advised her that the atm was inoperative, and she replied that it had been inop all day. With the inop atm, rather than invite me in for a quick withdrawal (only 2 minutes past their scheduled closing, and the door had obviously already been locked), just closed the door in my face. Great customer service (not). Must be ready for that government job. Their loan rates do not reflect "member owned". Can't wait to switch to another true customer/member oriented financial institution.

Very friendly staff that go out of their way to help you. One day I accidentally left my silver…read moremechanical pencil the table and when I realized it and backtracked my recent stops to try and find it, the kind teller had it behind the cage. She knew someone would be probably looking for it. She was right! This very special, kind teller exemplifies the customer focus of UCB employees.

DO NOT BANK WITH REGIONS…read more * **20-year Regions customer planning to close all accounts because of this experience.** * **Four unnecessary branch visits.** * **Told to obtain a new Social Security card for no reason.** * **Multiple voicemails ignored by both my banker and the branch manager.** * **Three months without resolution over a simple $32 issue.** * **The only positive part of this experience was employee Shay at the Fayetteville branch.** I rarely leave negative reviews, but after more than three months of trying to resolve a simple issue involving the Peachtree City Regions Bank branch, I feel other customers should know what to expect. My experience began in April, and it's now July. During that time, I received virtually no meaningful help from either banker Vasuthara or the branch manager. The original reason for my visit was simple. I wanted to understand why my secured Regions credit card had never graduated to an unsecured card after four years of perfect payment history and responsible credit utilization. I also had two unexplained bank charges totaling $32 that I wanted reviewed. I was told that the credit card couldn't be addressed because it was handled by a different department, which was disappointing but understandable. However, Vasuthara assured me she could help me get the $32 refunded. Instead, the conversation became focused on the fact that my bank account used only part of my legal name while my driver's license displayed my full legal name--even though the name on my account is fully contained within my legal name. I was told I needed to update my information before anything else could move forward. Over the course of four separate branch visits, I spent time obtaining a replacement Social Security card because I was assured it would be necessary to resolve the issue. On my fourth visit, Vasuthara was no longer at the Fayetteville branch. Another employee, Shay, helped me instead. Shay was knowledgeable, professional, and immediately informed me that the steps I'd been told to take--including getting a new Social Security card--were completely unnecessary. She was able to help with part of my issue but explained that the refund would need to be completed by Vasuthara since she had originally started the process. Shay even emailed Vasuthara twice on my behalf. Neither of us ever received a response. I then called the Peachtree City branch twice and left messages for Vasuthara. No one ever called me back. On my third call, I asked to speak with the branch manager. I left him a voicemail. After waiting three days without hearing anything, I called again and finally spoke with him. After briefly explaining everything, he took my information and told me he would call me back in five minutes. Thirty minutes passed with no call, so I called the branch again. I sat on hold for twelve minutes before being told he was with another customer. I completely understand that helping customers who are physically in the branch is important. However, after four in-person visits, multiple unanswered voicemails, and more than three months of waiting, I expected far better communication than a promised five-minute callback that never happened. At that point, I told the representative that if I didn't receive a resolution by the end of the day, I would be sharing my experience publicly. Unfortunately, that resolution never came. This review isn't about the $32. It's about the complete lack of communication, accountability, ownership, and follow-through. Had anyone simply returned a phone call or taken responsibility for seeing this issue through, this review never would have been necessary. The one bright spot in this experience was Shay at the Fayetteville branch. She was professional, honest, transparent, and the only employee who seemed genuinely interested in helping solve the problem. I've been a loyal Regions customer for approximately **20 years**, but this experience has completely changed my opinion of the company. After months of being ignored over an issue that should have been resolved with a simple phone call, I have decided to close my Regions accounts and take my business elsewhere. I sincerely hope Regions improves its customer service and accountability because no long-term customer should have to work this hard just to get someone to follow through on a promise.

Over the last 2 months I have received information from 4 different employees that has turned out…read moreto be false. Thus far that false information has cost me $630.00. Instead of taking my life forward, I now have taken a giant step backwards.