Have nothing but positive experiences with Chase Bank. I opened a small business checking account…read morewith Chase in Seattle when I got my first client. The bank manager helped with all things. I didn't have enough to deposit into the business account to open it and he made an exception. Once I received my client's check, I came back to the branch to have the account established and it was already done! The fees are average to high for small business accounts. Chase is not in the DC area the closest Chase to DC is Trenton NJ or West Virginia. I make the trips once every 6 - 8 weeks to deposit or use online/snail mail to deposit. Since I travel a great deal I have made ATM stops in Logan, LAX and other airports. Each problem or issue I had the phone reps are great and worked hard to solve my problem. I've always received a call back! Whether it is to help me with mobile services, online bill pay or using tax calculators or suggesting a better savings structure - I have had good experiences. My complaint is Chase is a big enough institution to open a branch in the DC metropolitan area. Since they do not have a branch here you can't get a business loan here to open a store front or expand your business. This is a MAJOR down fall and I hope Chase will contact the members in this area to strategize. With this complaint I will have to look at opening another business account with BOA or Wells Fargo or someone else to expand my business. It's too bad a great bank relationship can't take me to the next level. This is a 7 year relationship with multiple Chase banks and I hate to leave them over something I think is solvable. Also, my part-time employee was charged $12 fee to cash her payroll check because she is not a member of Chase. I think this is excessive and replaced her the check cashing fee. So now when I hire part-time or temporary help for a tradeshow I up their payment by $12 so they can cash the check at Chase and not lose any money. Chase you need to reduce this fee.

I tried to deposit 24 quarters into my checking account. Some mean woman denied the deposit. She…read moretold me go to TD Bank or Walmart. I went to 7-11 and exchanged the quarters to dollar bills. Chase sucks - they can't count from 1 to 24? I don't consider 24 coins an excessive coin deposit.

I don't have an account at TD Bank, but my spouse does. She seems quite satisfied with their…read moreservice and especially their Saturday hours, these days from 11 to 2. While my primary financial institution is open for a few hours Saturday morning, they open/close earlier and are usually very busy when I have stopped by. Not so for this TDB. We walked right in to conduct an international wire transfer. Everyone was masked, and the three staff were capable of handling the average of 3 customers doing their business. When we approached the the two tellers and announced what we wanted to do, one of them raised her hand, directing us to a private cubicle where she could take care of us. She knew what to do, filling out online forms with help from the information we provided. Ten minutes later we were signed, sealed and on our way out the door. She asked all the right questions, and easily accepted our explanation for the finer points of the transaction. All the while the professional yet relaxed demeanor of the bank and it's well trained staff kept us comfortable and moving forward. Need a good bank person? Check in with Kari Jennings at TD Bank on West Road in the Village of Newtown.

I have had nothing but excellent service at this branch. Most of the time when I have had go in and…read morespeak with somebody, it's for something complicated and they have always been able to help me with exemplary Customer Service. Andrea and Alison helped me today and I can't thank them enough. At a time when most banks are getting rid of their tellers and Customer Service reps, it is refreshing to go into a Wells Fargo bank where the employees go out of their way to help you.

I avoid this branch. The bank tellers are rude and short. My most recent visit was to discuss an…read moreissue I was having with a check deposit and I left not only having more questions, but feeling pretty helpless. I have had a similar situation regarding a deposit happen in the past and other branch locations have been more than helpful in getting the problem resolved. When I referenced this in my visit I was told "they aren't supposed to do that" and to "call customer service" when I asked to speak to a branch manager I was told "no." I was then directed to customer service (the 1 800 number on the back of my debit card). Also, the ATM at this location is constantly out of service.

Very friendly small community bank. They always have the same tellers to help out so they know…read morepeople by their first name. Always offer treats to the kids and also the dog. Very helpful and friendly bank.

OMG, i thought TD was bad, they make this bank look good. When my business was open they made sure…read moreeveryday that a new fee or processing fee was added onto my account. I can not tell you how many times I had to rush here to deposit cash due to their accounting abnormalities. I understand they are based in Newtown and perhaps the yuppies there do not track their accounts closely or not but the games they play are some of the oldest in the banking industry. " The old tricks are still the best tricks " For me I switched over to Wells Fargo and have never been more pleased. I would suggest they close this branch.

This location is crowded most times, but the usually have many tellers & banking associates…read moreavailable to assist customers. My last visit I wanted to recommend a friend to open an account and the service offered by the associate was professional and quick. Although the location is bustling, the tellers usually have a friendly disposition-keep it up!

The banking is cool but as far as the atms it sucks. The atm outside is always broken so it makes…read moreit packed inside or the atm outside won't accept checks so you have to go inside . The atm inside only allows withdrawals . Other than that it's a great bank .

Each and every time I need to use the services of my Navy Federal Credit Union, they are…read moreProfessional, go out of their way to make sure you are aware completely of the task at hand. The only recommendation I would have is to make at least one phone number available to members for customer service handling a specific problem and need an answer a.s.a.p. As an example, I wired monies on Friday 10-17th, and was advised the Federal Reserve already confirmed receiving this money, and the recipient is still waiting for the funds.

I've been a member at Viriva Credit union for over 25 years. American Heritage took over a year ago…read moreor so. I couldn't be happier. The staff is just as accommodating and always friendly and always go above and beyond at the Horsham branch.

I have been a member of American Heritage Federal Credit Union since 2009. For the few times that I…read moredid have issues (check card was compromised, ATM transaction incorrectly posted), they were resolved quickly and professionally. The staff is friendly and knowledgeable. Excellent customer service every time I've had to call. Online banking services are easy to use. Mobile app is great too. Although I will miss the convenience of the branch that is located in one of my company's buildings, I do look forward to visiting the new Maple Avenue branch soon.

I don't go there often, but when I do, I don't have to give my account number or anything because…read morethey already know who I am. Most banks mercilessly charge fees, but since merging with Provident Bank, I've actually RECEIVED $140.02 in cash back for using my debit card (that's just four months). They also have free coffee and a machine that automatically counts coins (no fee for that, either).