Review concerning ATM Fee. The current rate at their…read morenon-bank ATMs at my local 08889 Rite Aid is currently 3.25. This needs to bereduced to match other banks at a rate of 2.50 especially during this current COVID 19 era. I am not a customer of this bank.

Before you entrust any of your funds with this bank and this management, please read this…read more This a long overdue review on HVCB's management, in particular: Ruth Powell, branch manager, Bob Eastham vice president and Warren "Randy" Gerleit, executive vice president. On August, 2013 Ruth Powell has authorized 3 wire transfers (the total was XXX,XXX.XX number) from our account to a Chinese account. The wires were transferred on an email request in my name based on a poorly written email message exactly like a Nigerian scam email (it turned out my gmail account was hacked and accessed in Nigeria), the email was was sent to the Assistant Branch Manager who after receiving authorization from Ruth Powell, followed instructions of the email sender and wired 3 large amounts of funds. We found out about the third wire when it bounced back due to missing one digit. Ruth contacted us to find out about the wire details. I informed the Assistant Branch Manager that these were fraudulent transfers and asked her to block the account so no further transfers could be made and to inform her supervisors and the authorities. She didn't inform anyone as she was busy closing the branch on Saturday at 12:30 pm. Given the large amount we contacted immediately the vice president, Robert Eastham to notify him about the fraudulent wires and to ask him to contact the authorities. His response was "I'm at the NJ shore and I cannot do anything about it till Monday". This was on Saturday at 12:45 pm. We called him back again at 8 30 pm and left a message. We stressed the importance of this to us and also the importance of notifying the proper authorities. On Sunday morning we called Warren Gereit, Executive Vice President and asked him, to please call the authorities as the wire was bounced back and there might have been chances to capture the hackers. He was furious that we dared to contact him on Sunday morning at his house. Regardless of the urgency of the situation no one seemed to respond! On Monday at noon we still have not heard back from anyone. We filled a report with a detective at Hopewell Township Police Department and contacted the FBI. The FBI supplied us with information and asked us to contact www.ic3.org, the NJ Attorney General Office: Division of Criminal Justice and the State Department of Banking. After the filing a report with a detective and contacting the FBI, the bank contacted us. Where they failed: 1. The managers did not follow the usual protocol, they wired a total of XXX,XXX.XX without a signature and bank account numbers. Unprecedented. 2. They responded to poorly written Nigerian email scam. "We in Greece going to China, Is there anyway we could transfer some money to us here in China and I could forward you with banking details here and Also can we get the cash balance in our accounts'. Who would transfer to such an email request? 3. The management knew we were in Italy at the time of the transfers. We were withdrawing in Rome from Italian ATM on a regular basis. 4. Ruth Powell released to the Nigerian hacker ALL of the amounts we had in our accounts. This was a simple email request in a poorly written English. 5. They did not list the wire fees in the checking account. If they would have done it as usual, I would have noticed the unexpected wire fees over the couple of weeks. 6. Ruth Powell contacted us on our disconnected home number when she knew we sold our house. She handled and deposited the proceedings from the house in the new savings account she opened personally. 7. The management failed to update us after the incident. They called after (48 nerve racking hours) after we notified the FBI and threatened them to file charges. 8. The management was not trained properly. The previous month Gmail hacking was all over the news: http://www.huffingtonpost.com/paul-everton/googles-gmail-hacked-this_b_3641842.html. These transactions requests were full of red flags, the management did not catch any. It took us several months to recover the funds back, they fired the Assistant Branch Manager but kept Ruth Powell and Bob Eastham. When we returned we closed our safe deposit, Ruth couldn't even subtract the remaining amount. I had to correct her and she had to use a calculator. She was the branch manager. It destroyed our overseas vacation and it caused an incredible amount of stress for many months.

Don't try to get a loan here. You'll end up giving them all your info but will never hear from…read morethem. Very poor communication.

Well, this is a story that just has to be told to protect everyone else. On Thursday I went to the…read moredrive through teller to deposit a check into my account. I live in Bucks County but I work in Pennington. I have probably been to this branch of my bank once or twice. This was my first time using the drive up teller. The teller asked me first if I had a deposit slip. I said no, I don't have one. She said "okay, imma go out of my way today and get you one". Passive aggressive much? Okay, I let it slide and said nothing. She deposited my check. She did not ask me which of my 3 accounts to deposit it to, and I asked her which she was putting it into and she had already deposited it to a different one. I let that go too. This is what I can't let slide. She asked me if I was interested in a home mortgage rebate credit card. I don't use credit which is what I told her and I said I am not interested. She pushed for me to look into it. I said my husband handles those things and he is not here. She said okay but you should consider it. Well imagine my surprise when on Monday I logged in to check my debit account balance and I have a credit card account from Wells Fargo on my online access with a credit limit of $3000. I called over to Wells Fargo corporate who advised that the account was opened that day at the drive through. I can't even believe this. I am not sure if this girl was trying to steal my identity or just wanted commisson, as I don't know how they're paid. The corporate gentleman immediately closed it but honestly, I don't understand how she could get the authority to run my credit, and apply me for something without my knowledge. That thought scares me. I am really upset about this issue. I called the branch manager who assured me that there would be something done about this, but, I will never use this branch again and I am considering switching to a credit union. This was a terrible experience, enough to sever my ties with a bank I've had since I first got a checking account over 10 years ago as a high school kid.

Alert Alert Alert…read more Sign in front of the building - no ATM inside Only drive up ATM Alert Alert Alert

Would give zero if I could. Worst bank ever!! I had to deposit cash in my husbands account and…read moresince my name was not on the account they would not take the money!! Lost a good customer and another potential one. Who does not take cash?!! I was not even withdrawing!!!!!