Polite service, but I experienced a deceitful, possibly vindictive banker and they've got a…read moreconfusing layout inside the bank itself. Better protection from the elements atop of the ATM machine outside would also be nice, but you have to constantly remember that no one is ever perfect and most people don't even want to try.

Nice staff, sometimes the customers are slow. But that's nothing against the bank itself, some of…read morethese customers are really high need and can drag things out.

I would give zero stars if I could. They have been trying to charge me fees due to an error with…read moretheir app and something not processing properly. They will not return those fees or the subsequent fees that accrued from that. I refuse to pay for something that was not my fault. This has been going on for over a month, and they have completely disrupted my life over this and caused a domino effect of issues that will now follow me. I had been with this bank for almost 30 years, and to be treated this way is horrible. I urge everyone not to use this bank. They will try to steal your money. I have seen others with the exact same issue! I wonder how many people they do this to!

Much better banks out there!! Don't bank with them! They have changed their NSF policies and have…read moretaken my whole savings. most banks nowadays allow you to 24 hours to resolve your NSF But not here. There are much better banks out there. I have been a customer for over 20 years but in the process of leaving for Chase who has much better ratings!

I have had a car loan with Fifth Third for four years. I've found their online access to be easy…read moreto use. I was easily able to set up online payments and change information when needed. I've had zero issues with the loan or payments for the last four years. The rate was also great.

Poor service. I have a mortgage with them and I had some issues which required me to speak to an…read moreagent. I waited 13 minutes listening to a recording saying, "we are sorry for the delay." only for the recording to abruptly end with "the call center is closed". Additionally, 5/3's website advertises: "Our Customer Service Professionals are available to assist you Monday through Friday, 6 AM to 9 PM (EST) and Saturday 10 AM to 4 PM (EST)." This is flat-out untrue. Three times I have called at 4:30 PST only to hear "the call center is closed". I am re-financing for better mortgage rates with another bank and hopefully better service than 5/3.

Very helpful. I've belonged to this credit union for almost 10 years and they have always been…read moreknowledgeable and helpful. My most recent encounter was with a loan officer named Jay. He went above and beyond to offer excellent customer service. Exceeded my expectations and our conversation allowed me to make an informed decision on a loan. Thank you, Jay!

Imagine this: You've been with a credit union for 19 and a…read morehalf years. You've financed multiple vehicles through them and never missed a single payment. Not once. Then one day, without warning, the same credit union goes into your personal checking and savings accounts and takes your money--automatically--to pay a car note you're not even 20 days late. No notice. No consent. No regard for whether you've eaten or how it affects your life. Loyalty means nothing when the system is designed to serve itself first.

I have been trying to make a cash deposit for over a month now.. I went yesterday and today. I'm…read moredone with chase.. DRIVE UP ATM NEVER ACCEPTS CASH DEPOSITS

The ATMs never work here. I thought I had learned my lesson but I have came to this location…read moreseveral times to use their ATM which seems to always either take my money or not be in service. This is the number one reason why I could never bank at Chase. Their ATMs never work as advertised!

Just a bank . Stop get money and keep it moving. Felt safe doing it. Not alot of cars there at the…read moretime I was there

Banker called off the same day of our appointment and never gave us notice. So we get there and the…read morereceptionist very rudly, let us know about it.

I finally was able to qualify for a Chase Sapphire Preferred credit card, so I did the whole…read moreshabigalo online. When the card came in the mail, I activated it with no trouble, but was unable to see my account via the Chase website or their app that I put on my phone and registered for. After about a week of trying to troubleshoot on my own, I gave up and headed to this Chase for some Custer support. Ashton was the gentleman who helped me out when I arrived. Friendly personality, and was good at checking all possible avenues before calling into Chase for more support. He called into their home office's credit card dept, and after 10 minutes speaking with them, they were able to get everything fixed and squared away so I was able to get on the app. While I do not do my personal banking at Chase, that experience was smooth and hassle-free (on my end). Obviously this bank has been my go-to for any face to face interactions since.

Five stars for a bank - who would have guessed it?!?! You're also probably wondering why there is a…read morepicture of OYO Rye Whiskey attached to this post..... normally I need a good stiff drink to enter a bank, please check out my review of the Huntington bank on hill road in Pickerington to find out why! We ended up coming to chase since the boys are both over 13 and can have their own checking account. Oddly enough you can't set this up online like we could for USAA but here we are. I booked an appointment with Eric for 2:30 and we started right on time! He was super helpful and walked through all of our options and talked through everything we needed to have a successful startup. Eric answered all of our questions and even had some suggestions about what we should do in the future as the boys grow. I've never really felt taken care of at a bank but this trip has definitely changed my mind about visiting local branches. Great job Chase!

Friendly staff and always eager to help. The driver through is always fast.read more

Slow slow slow. I don't know if they are understaffed or what but many times I will sit in drive…read moretru for 15 minutes. Also, there are details they seem to miss. Like birth dates, which accounts I want money in, or the fact that it's a joint account. I all ready am not a fan of banks. Especially larger banks. This one does not reassure me that my money is safe and in good hands.