To my surprise she actually followed through with sending the card FedEx to my mom within the two…read moredays! I shouldn't have had to go through what I did, but in the end she got her card as requested!

Seriously one of the rudest customer service's ever! I will be calling corporate. I can't believe…read morehow disrespectful they are. I'd never recommend anyone to bank with 5th 3rd. Once I get the chance, I will be going to PNC. If I could give a 0/5 star, I would!

The bank is in a nice area but they are very slow. Every time I go through the drive thru it's a…read moreline of cars. & I sit for over 30mins before it's my turn. It's the same when you go inside, long lines & seems like there's always someone new working which slows the process

Good people who helped me with my dad's account during a difficult time following his death.read more

At the Reynoldsburg, OH Kemba my husband and I received excellent customer service from Zackeia…read morethis past Saturday. She made sure to answer all of our questions, she was patient , a great listener and helped us get our issue resolved. She demonstrated how to care for others. Thank you for this much needed support at a time when we felt violated due to fraud. Keep up the outstanding work Zackeia!! - Val Dent

I have never had a bad experience at this location. Collin the branch manager went out of his way…read moreto help me through a tough period. I've have and will continue to go here.

It's the first bank/credit union I've ever dealt with that didn't have tellers. I mostly do my…read morebusiness at the drive thru. You can bank inside, in the privacy of a closet, or just push a button and you can do things yourself or request a live body and one of the employees faces pops up on the screen to help you. Unreal! It's very easy. Even I, Ms. Untechy, can do it. Sometimes I even surprise myself. If you need to ask for a loan, have a credit card issue or whatever, there are 1 or 2 friendly people at the front desk that are happy to assist you or refer you to an employee who can help you. If you have to wait, you are offered coffee & tea to enjoy while you wait, Everyone at Kemba is very friendly and interested in assisting you. No one yells at you or tries to intimidate you and they don't make you wait for several hours as they bypass you and help other customers. I dealt with this at a nearby bank and will never deal with them again. They lie and don't come through with promises of help. They say they will do something and they don't. One of the banks own employees referred to their bank as toxic and I would strongly agree with them. The name of that bank is Huntington Bank on Hill Road. The young lady that manages that bank is a joke! I've never been treated poorly at Kemba. Everyone is always ready to assist me whether I call or come inside the bank. Kemba also pays higher interest. Go Kemba!

I've decided to close my account and move everything over to Kemba, as credit unions have better…read morerates for loans and interest. Also, I felt there's less up-selling here than my regular for-profit bank. This building was built brand new for Kemba, and everything is still new and clean inside. I like the seating area up front (you're not pushed to a cubby hole area off to the side). They have a nice coffee station (currently closed due to Covid). I really like having the ability for customers to video conference with a customer service agent in real time via a simple click on their indoor ATMs (this is also available at the drive-thru ATM). I spoke with Melissa while transferring my funds, and her helpful knowledge and explanations were fantastic. The good customer service I've receive here is much better than my previous bank.

I don't use 5/3rd Bank for anything other than my car loan, but I can say that the entire process…read morewas really easy. When it came time to pay it off, this branch helped me wrap things up. Located directly off 5th street, you'll arrive to find a small parking lot and a guard outside. Once inside, you'll notice that the office is rather outdated, but the staff was happy to help. I had to meet with a banker to make my final payment and he explained everything to me in detail, including their new policies for releasing my car title. I was in and out of there in a jiffy.

My bank should be able to accommodate my needs... If there is an online service to move money then,…read moretherefore I should be able to move MY MONEY.. but for some reason it's always under some kind of "maintenance".. then I get hit with an overdraft fee and yes I can get it waived but I my twice a year‍‍.. this bank is absolute trash and I intend on moving banks or non at all. So completely ridiculous

Customer of The Arlington Bank since it's inception…read more The high brow " I don't know you" from the bank representative was enough to put me out for good. No community bank anymore! Terrible experience

Small bank, big value. Friendliest staff in the financial…read moresector. Got a construction loan from AB several years ago to renovate an older home. My contractor said the draws (when they go to the bank to get the next payment for work being done) were the easiest he had ever been involved with. He was going to recommend all of his renovation clients use the Arlington Bank for their ease of use and rates. When the project was done, the bank rolled the loan into a new first mortgage for us. Easy peasey. In this day and age of financial scandals, it's great to know that there is a trustworthy option right here in town.

I have been to this new WPCU branch twice, and each time have been met with friendly and prompt…read moreservice. It is nice to have a local member center in the Grove City area.

To my friends, sorry for the long post. I was wronged and this company has severely mistreated…read moreme.Wright-Patt Credit Union I had a car loan from a private out of state seller. The bank specializes in these kinds of loans and told me they would handle everything. Almost three months into the loan and they still have not done any work to obtain the title. At best they ask vague questions just to the BMV just to make a note that they called. They literally told me they couldn't find the title and I told them numerous times what state the title was in. I ended up needing to file against them with the Ohio Attorney General's office per the BMV to get on an exception list so I can renew my tags. I was not added to the exception list and WPCU has neglected to submit the title paperwork to Ohio for me to get car plates. I had to make almost every single call to the BMV to find out next steps. I went to the BMV only to find out I was never added to the list so now I have a car that I cannot get tags for or plates because WPCU has neglected to file the necessary paperwork when they know where the title is and how to get it. They refuse to contact the Attorney General Office to request i'm added to the list to make this right. Additionally, i reported this incident to consumer affairs who regulates them. They have failed me as a consumer. I trusted them, and this contract for a car they cannot even secure at this point is baffling. The audacity to refuse to place my loan in a 0% interest deferment due to their negligence is impressive. I have told them numerous times where the title is and in what state and I have verified this information upwards of 10+ times and they fail to document it. Additionally, they have failed to even attempt to resolve this issue by filing the needed court paperwork because they say they cannot. They have POA paperwork from the previous owner so that is simply untrue. They can literally file the paperwork to secure the title. They want ME to pay the cost to secure the title from another state. Their are unwilling to come to a resolution. I feel bullied by this corporation in their half-hearted vague attempts to help and trying to gaslight me into believing it when i'm the one making all the calls and doing all the work. They didn't even know what paperwork they needed to file or how to. If you want this kind of problem by all means, open accounts and get your loans. Beware that working with this financial institution has been a complete nightmare. They will tell you they are trying to help and make half hearted efforts to make themselves look good on paper and do absolutely nothing and make you do all the work.