I love this bank. They have always been able to fix any problem I may be having quickly and…read moreefficiently. Their customer service is excellent.

I pull into the business drive thru, being the only car in the entire drive through I immediately…read moreget greeted and hand over my very small change order. 20 minutes later after several cars come and go through the normal drive thru I get my simple change order that a 2yr old could do in under 1 minute. I deal with this 5 days a week at this location. You will never get in and out weather your in the drive thru or inside in under 15min. Switching my business account to another bank that can actually handle business.

my wife and I are very happy with the service provided from EECU they have stopped the bad guys…read morefrom getting to us on several occasions and we are grateful

Yesterday around 3 pm, I thought I'd need to see a banker to handle my issue, but Justin Yarcik was…read moreat the window inside, and he solved everything so perfectly! I had never been in this branch before. I have had an account with EECU since 2015, but had not used it in years. I needed to reactivate my account and get a new debit card, so my son, who also has an EECU account, could deposit my birthday money for me from your location downtown. I was unsure how to update everything in order to quickly arrange this, and our time frames were extremely tight. Imagine how pleased I was to have this bright, personable young man listen intently to what I needed, and then he made it happen! Nothing has been this easy in my recent memory. Now, THIS is how you get and keep business in a competitive industry. Justin made my day. Thank you for hiring such gems as Justin. He is truly a jewel in the EECU crown. Sincerely, JILL STREHL, 817-501-9605 Arlington, TX

I had a great experience here! Not my normal Wells Fargo but the clerk was very helpful and had me…read moreout of there in no time with everything I needed

I like Wells Fargo but this location is my least favorite. Everything always takes way longer than…read moreit should here.

I visited the Bank of America branch at 8625 W Bedford Euless Rd, Hurst, TX 76053, on Friday,…read moreAugust 21, 2026, at approximately 3:00 PM Central Time, to add my daughter to my savings account. Steven assisted me throughout the transaction, and I want to make it clear that he provided excellent customer service and was helpful and professional. During the process, I was not receiving a verification code, so Steven had to step away to locate the manager. A manager named Daisy came into the office and went directly to the computer to address the issue. She did not introduce herself, acknowledge me, or even offer a simple greeting. I understand that she may have been focused on resolving the issue, so I did not make an issue of it at the time. However, after she finished, Daisy walked out of the office. As she passed me, I intentionally said, "Hello, Daisy," as a simple courtesy and acknowledgment. She completely ignored me, continued walking, and never even turned around. That interaction left me feeling extremely disrespected. A customer should never feel invisible or insignificant, especially when interacting with the manager of a bank branch. Basic courtesy, professionalism, and respect should not be optional--particularly for someone in a management position. I am not complaining because I expected special treatment. I expected the same basic respect that any customer should receive. If a customer takes the time to greet you, the appropriate response is simply to acknowledge them. I made sure to thank Steven personally for his excellent customer service before leaving, because he deserved recognition for the way he treated me. Unfortunately, my experience with Daisy overshadowed what otherwise could have been a positive visit. Bank of America should expect better customer service from its management staff. A manager represents the bank, and something as simple as acknowledging a customer can make a significant difference in how that customer feels about the entire organization. I hope this branch takes this feedback seriously and addresses the importance of basic professionalism and customer respect with its management team.

For the past year I've had to be back and forth to this BofA branch to work on my father's estate…read more I've have gotten to know most everyone and they are all professional and gracious. Daisy is the manager and is friendly and incredibly knowledgeable (which is rare these days). I've been so pleased that I'm considering moving my accounts there.

Chase (not sure of his last name) was my personal banker who helped me in the most stressful time,…read moresorting out my mother's bank account after she just passed away. He was so patient, helping me for over a week and advocating for me to be able to settle her account and would not take no for an answer. He went over snd beyond as if he understood exactly what our family was going through. Thanks so much, Chase!

One of their ATMS stole 260 dollars from me because it was out of 20s and 50s and told me it…read morecanceled the transaction but still took it out of my account? Then when I called it took me 10 minutes to even get someone on the phone and when I did they hung up.I don't even have this bank and now i know to never get them. Absolutely horrible.

I do not bank here. I had a customer give me her personal check for work I did for her. I stopped…read morein at this branch to cash the check and Fatima was the person who said they charge $8. (The check was for $55.00) To cash the check drawn on their bank! She said if I wanted to open an account there would be no charge. I could have deposited the check at my bank for no charge but happened to be driving by the bank the check was drawn on! This is poor Customer service in my opinion! Perhaps waive the charge to show what great banking service could be? I won't bank here.

The best customer service I have ever experienced in a bank! This "beautique" bank genuinely has…read moreyour best interests in mind and they help with every part of the process. The bankers here came here because instead of being in an impersonal and "transactional" bank they can know each customer personally. There are no tellers, just a lot of bankers to help with your every banking need from loans to deposits. They also have many other services I didn't realize until today they had. It's just the best bank in D/FW and I will be recommending this place to everyone!

I came here to deposit money in my friend's bank account. I gotta give it to the bank tellers…read more They are smart. I bank with another bank and they tried to tell me about Wells Fargo and have me sign up with them. The place has a dull late 80's/early 90's feel. Otherwise, the people are nice and somewhat efficient at processing. I just don't understand why a "supervisor" stands behind each teller looking over their shoulder. If you don't trust your teller, get someone who you do.

I have been banking here since 2000. Their fees are just to much and with this, I have decided to…read moreclose 8 accounts with them. In my opinion you are known by an account number and last 4 of your SS.. I'm sure I'll be back but not anytime soon.

Drive through ATM was performing a system update at 2 PM on Saturday. Went inside to use that ATM…read more Manager was unlocking the inner door to let an employee out and saw me coming in. He said "bank closed at 2." I told him I was just coming in to use the ATM because it was an inconvenience that the drive through ATM wasn't available due to a system update. He said, "we don't decide when those updates are done". Yeah, I get it, but someone at Chase makes that decision. Giving the decision maker benefit of the doubt, perhaps they meant to schedule it at 2 AM instead of 2 pm?

Tina was so helpful getting my started on a new account. She called about a week later and emailed…read moreme to make sure I was working v the app ok and to see if I was satisfied thus far. I love the convenience of the atm accepting cash and check deposits and I absolutely love the app.