This is one of many ATM machines that is constantly not working despite the fact that there are two of them available at this location. In the past month and a half alone between these ATMs and the main street ATM I have had my ATM card eaten and my deposit taken and not correctly credited to my account. Literally not credited at all. I sat helplessly for over an hour at this ATM waiting for a claim representative to get on the phone to help me. They told me I did not have to sit at this machine that the card would simply be turned in and I would be issued a new number. I have already wasted so many hours on the phone with Chase trying to get these things corrected. I don't want to go through the hassle of having someone get a hold of my card or having to cancel everything I have set up. So as I was talking to him, he told me that no one could get the card and was rather snotty about it. In the course of arguing with him and asking for a supervisor, the ATM was turning on and off, saying it did not have any connectivity or Internet, connection and rebooting and cycling and going through this process repeatedly I have the entire situation on Video, along with all of the other instances that these ATMs are not properly working and each time it has eaten my deposit. Well, what do you know, an hour and 10 minutes into this terrible ordeal when I was on the phone with the very unpleasant customer service agent in the claims department the ATM turned back on and got connectivity, but was still malfunctioning and it spit my card out. Had I driven off as the agent suggested, someone else would have had access to my ATM card. It is obvious that I should not have to say that this is a terrible experience, but to have it happen three times in a month and a half is absolutely inexcusable, especially for the great length I have gone through document and record each situation and report it to the bank multiple times. In each instance, additionally, not one person has followed up with me or even confirmed the amount of money that was put into the ATM. They make you give them a number when you call but if you deal with cash deposits and a large amount of bills like I do you have to split the amount up and stick them in and because I am there so often unfortunately because I am also human I don't always count each dollar out before I put it in because I had become used to being able to trust financial institutions. I was conservative each time and let them know. I was not 100% sure how much was put in so even though I claimed one number it could have been $50 more and if it was, I have never been contacted either way. read more

This bank has very poor customer service. Three open tellers in the inside lobby and it was my myself and another customer. One teller assisted the first customer and told me they would be tight with me. They left me sitting there for over 10 minutes. I find it hard to believe that they can't stop what they're doing to assist a customer in waiting... read more

Walked in with no appointment due to a busy schedule, i needed a business account opened. A lovely lady DeAnna c Poser had to reschedule an appointment to accommodate my banking needs She was amazing and very very helpful and i must say very knowledgeable as well. read more

We love this bank, they are so very available and very friendly to work with. We have been with this bank for like 10 yrs now. We wouldn't trade for the world. read more

Slowest drive thru I have ever been to for a bank, no reason that the lobby can't be open during the quarantine. And if it has to be closed, maybe have more than 2 people working the drive thru since everyone has to use it now. read more

Every time I enter this bank it is a 20 minute wait. Does not matter how simple a transaction there never seems to be a sense of urgency with the tellers. Absolutely painful! read more

I always receive great customer service here, and today was another example. My husband and I were seamlessly able to open another joint account and it only took about 15 minutes. The location is in a busy area, but it's easy to get to. Overall, I've been very happy with my experience at this branch of Chase. I would definitely recommend banking here. read more

WORST SERVICE EVER. waited over 30 minutes to be seen or even acknowledgement!!! Came in to do some transfers, ended up closing my account. Absolutely horrible!!!! They looked at me crazy when i voiced my opinion on the matter. Just terrible. read more