i took a state farm check up there to cash and they wouldn't cash it they told me to sign it over to my son-in-law law which had account there so i did that then they say they can't cash it because i don't have a phone registered to me .so they are just holding a 16000 dollar check they don't care that i have a grand child that has to go to Cincinnati hospital just about every month because she has D George syndrome so she is sick a lot and now i don't even know how iam going to get the money out of there to get a car state farm was going to write me another check but they can't because chase has cashed the check and this has been going on for a month now i can show my id and my deed to my house but not good enough so my next step is to go talk to the state auditor about it and see what i have to do to get my money read more

This is why big banks should fail. Someone wrote me a check on this bank. They would not cash it because I do not have an account with them unless I would pay $8. As a bank they should honor all checks wrote against them whether or not the person cashing it has an account with them. Its not like I brought a check wrote on one of their competitors and asked them to cash it. They should at the very least have a fee schedule that is structured appropriately and proportionally to the size of the check being cashed. Asking for $8 on a $100 check is 8% of the check. Thats just wrong. If it had been a reasonable charge I wouldnt even be posting here. All customers of this bank should be aware that Chase will not make service on the checks you write without an $8 fee to the person you wrote it too. Look for a new bank. This is dirty. read more

I called Chase to ask if they do notary. They said yes. I just went to get a notary. Walked into an empty lobby with the teller area in a back corner. I wasn't sure where to go so I followed the teller sign area. When I got back there were three people standing talking outside of the teller area and the tellers were unseen. The staff didn't acknowledge me until I spoke up and interrupted their talking. When I asked for help one person told me she'd help me in just a moment and walked off and then turned further down the hallway and motioned me to follow her. She told me that Alex would help me. I had to figure out who Alex was and walked to his office. After he looked up on the computer to see if he could help me with the notary he then asked if he could have my account number. I don't bank with Chase and therefore don't have an account number. When I told him this he said he was sorry that I couldn't help me. Just from the customer service I wouldn't want to back to this branch. read more