I research and report to BBB financial institutions that provide services to customers who are…read morenonwhite. In addition, I research and report to BBB the services available to persons over the age of 60yo. My conclusions: 1) Citibank gets 5 stars due to their sensitivity to meeting the needs of the customers who are nonwhite. The Citibank Customer Service Reps are some of the best in the field. Choosing and hiring personnel who are aware of the customers being served appears to be one of the most important criteria for employment. 2) Citibank gets 5 stars due to the continued ease of using on-line banking. As a person over the age of 70, I found the internet process workable, as well as, comprehensive. As a result of my research, I have moved my direct deposit to Citibank and will consider establishing my business account there, in the future.

Witnessed an older female customer (80 years old) beg to use restroom. Citibank employee was very…read morerude and spoke in a condescending manner to the customer. Thank God another customer spoke up on the older lady's behalf. Not everyone is a threat and shouldn't be treated as such. Shame on you Citibank Calumet City

American Community Bank & Trust of Indiana LOVES to charge fee after fee with a fee on top of that…read more They don't give a crap if you are struggling, they will make sure they get their fees for that with another fee, and THEN be SUPER rude & unprofessional about it. Disgusted with their customer service. Oh, and if anything happens after hours? GOOD LUCK getting ahold of anyone

The customer service at this bank is impeccable. The ladies that run this bank and have been here…read morefor a long time are the nicest, most accommodating and highly professional workers I have ever encountered at any office. They represent the bank very well and greatly help to make this particular bank stand out among all the others in the area. Aside from being a conveniently located bank serving Munster and Dyer this is a full service lending institution. This bank is a beautifully done building inside and out. Plenty of parking, drive thru and convenient hours. I highly recommend this bank and I know that you will also feel the same way once you experience the high quality of service provided by American Community Bank.

The service was good no complains bank teller was kind employees were greetful . Did not take longread more

From the owner: Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking…read moreindustry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century. For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. Member FDIC. Equal Housing Lender.

Bank of America located in the Ole River Oaks Mall or across the street, not sure to speak with…read moresomeone regarding my accounts. The beautiful & very knowledgeable Queen that assisted me was named DeAsia . I APPRECIATE her, she was able to answer all of my questions and had a few of Them but she answered them All. I really like this lending institution but I live n Indiana & I am not always feeling the drive. But Today Was A Good Day. When I told DeAsia my complaint and shared that they needed a few branches in Indiana she encouraged me to hang on ...YEAH. My overall experience gets 5 Stars today.

worst bank ever. You can spend a week leaving messages for the associates or try to reach anybody…read more I had a transaction that has been delayed for 3 weeks. I have called over 20 times, unable to reach anybody or have my calls returned. I will be closing my accounts as soon as I have this issue resolved

I really wish I could give no stars. The worst bank. I tried to deposit $950 into my account from…read morethe ATM. It took my money & didn't deposit it into my account. Told me to see the teller. The teller tells me that she had to investigate & asked if I could come back tomorrow. I said no I needed my money today due to having to pay bills. The security guard decided to do the teller's job & started arguing with me because I was highly upset. After getting i made him mind his busines, the teller gave me a provisional credit because I wasn't leaving without my money but didn't tell me the transaction would be pending & I wouldn't be able to pay my bill. I tried to pay my bill it didn't go through. Checked my account & the $950 is pending. I've never been so unappreciated. Now I'm just worried & concerned about when my $ will be available so I can pay my bills. They said they knew the atm was inoperable but failed to put a sign on it or turn it off. When I left the bank they still hadn't put an out of order sign on that ATM. My anxiety is on 10 & I'm trying to not have a panic attack.

I love these guys! I've been doing business with Providence Bank for several years and have been…read morevery happy. Great people!

I can not access my own money which jeopardizes my life & livelihood. I don't trust Illiana anymore…read moreto deliver quality service.

Totally frustrated with the lack of communication regarding their online system being down over a…read moreweek now. I cannot perform any transactions over the phone or online and I'm not local to any of their branches. This is not good business. I will have to take my business elsewhere moving forward. Bad timing...