Review: I had the…read morepleasure of meeting Jade Whittle this morning at TD Bank. I needed help with many things related to my bank account. Jade couldn't have been nicer. She was extremely helpful, professional, and friendly. Caldwell Bank is not the closest bank to me, but I am really glad I went to that branch as my experience with the Montclair branch was very negative. Thank you so much, Jade, for your assistance. Thanks to you, I am not switching to a completely different bank, only avoiding the bad one on Bloomfield Avenue in Montclair. Francois

Just note that Yelp said this TD Bank was open until 3:00 today on Saturday. It closed at 1:00…read more Don't waste a trip as I did.

I am writing to file a complaint regarding an offer advertised on your website. The promotion…read morestated that customers would receive cashback or reward points after completing a purchase. However, after using the offer and completing my transaction, I did not receive any money back or any reward points as promised. This is very disappointing and feels misleading. I would appreciate it if you could review my account and explain why I did not receive the advertised benefits. Please resolve this issue as soon as possible.

This is by far the BEST bank in my area. The entire staff is warm, friendly, helpful and…read moreprofessional. I will stick with this bank for many years to come -- and I encourage others to do the same.

I love BOA, but I don't like this particular branch... Just use it cause it's near my job. Parking…read moreis way to far from the entrance. They could use a drive thru ATM or at least a back entrance door. Usually, there's only one teller (that's actually doing their job). Nobody else seems to consider customer service. It's not terrible but it doesn't compare, in the least, to other BOA branches I've dealt with.

WHY IS THERE ONLY ONE ATM? if there's not something wrong with the machine (most of the time there…read moreis) there's a 6-7 people long line ALL THE TIME stuffed is this little stuffy room. Get it together and update your facility.

Very disappointed with this bank. Been going there a long time thru the drive thru but when I…read moreneeded personal help, they were totally missing in action. I'm changing banks for sure. They don't deserve loyalty if they can't be bothered to serve their clients once in a while.

Bank of America in upper Montclair New Jersey racially profiled me on 12/10/24. I have reach out…read moreto this company for about two days to explain how this happened to me. No response back. I feel very disappointed inBoa .I have been a loyal customer for over 21 years. I will be looking for new bank as of today..

Shanasia helped me open an account and she was fantastic, highly recommend going to her if anything!read more

This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

It's a bank. It gets the job done. Like all banks wish there were more tellers but seems that is…read morehow it is nowadays.

Mindy R. is a veteran in customer service. She was very welcoming and knowledgable. Was able to…read moreperform transactions I needed and felt confident doing business with this bank.

I had a great experience opening up a new business account at this location. Staff was welcoming…read moreand extremely helpful and went out of their way to make opening an account a pleasant and easy experience!

Today, Analyn, Jocelyn, and Ripon saved the day when helped me during a credit card issue. I…read moreentered the bank feeling panicked and they jumped in to help me. Never did I feel alone in my struggle or set aside. I am so thankful they helped me and were so kind. I highly recommend this bank.

WORST BANK IN WEST ORANGE and please being a west orange…read moreresident i would never recommend this bank to anyone. i opened two wells fargo account one for me and one for my wife in jan 2025. when i went to deposit some cash in both account. cashier Sabatina was very helpful doing every step of that depost process. Second cashier was sitting there little rude to Sabatina when she asked couple questions how to make certain deposit and change since Sabatina is new. when S cashier told me i need to bring my wife to make cash deposit and my wife came with me after 5 minute while she wasn't feeling well and try to deposit cash but realize she picked expired driving license, so S cashier told us about expired ID we went back home to get updated current driving license. now this whole time Sabatina was very nice in helping since my wife can barely stand due to some sickness and cashier next to Sabatina have no customer while sabatina was helping us. now when we came back third time with ID sabatina has customer so we went to cashier next to her, X cashier knew what i explained two time inregard to what we were trying to do and also told twice my wife is sick so she can barely stand up. Now this x cashier when i provided ID of my wife while my wife just sat down due to panic attack and sickness she said you need to bring your wife even though she she us walking in bank and saw my wife just sat down. next thing rather than greeting "she said what you want me to do exactly" and asked my wife can stand and fill. now as customer curtsey just like sabatina did she can fill information as customer curtsey and knowingly that my wife is sick and having panic attack she refused and even the bank manager took her side. i have never come across any bank who as customer curtsey will refuse to fill out that details. we been banking with td/citizen/chase for last 15 +years and thought may be we can give wells fargo chance but very bad attitude and bad experience. i hope Sabatina cashier will get promoted as manger and carlos should be head lead for this bank location. remaining crew was unprofessional and rude. i have canceled with wells fargo every account and will never go back to deal with them in future. being a west orange resident for last 7 years i would recommend other bank location rather than this location.

When you want to view your statement now, you have to have them call you with a code. Okay, I've…read moredone that before, how bad could THAT be? Well, the introductory message is long, "Hello, this is Wells Fargo calling. . ." YEAH, I KNOW THAT! JUST GIVE ME THE CODE! ". . . if you are expecting a code, press the pound key." REALLY, JUST GIVE ME THE CODE ALREADY! "Thank you. This is Wells Fargo and your code is . . . " Why not just start with "Your Wells Fargo code is #####" This is 2022, not 1822, the phone is old news and no one wants to be on it with their bank any longer than they need to.

Had some issues with fraud on several accounts and this branch really helped me out. They made it…read moreas stress free as possible. Explained everything to me and got all my money back. Highly recommend seeing Orlando Alvarado if you have any banking needs.