This PNC location has done a great deal for my parents who are trying to close on a house and…read morerequiring so many statements. They helped them get it all without any troubles. They were very helpful and kind and so my mom who can't speak english well wants to tell them thanks for all the help they have done for both my mom and dad. She also wants me to write them a good review :) Thank you for your hard work!

Whay kind of bank cannot give you cash when closing your account??…read more The attitude of the staff, the unethical practices of the institution... I've been over it a while now, but just kept it 'just in case.' I will never bank here again... the account has had nothing but deposits for over a year, but a cash withdrawal will be 'Pending' and I would need to come back to close the account. However i can accept a check and the account will be closed today. In What would is a check immediate but cash pending??? At least I'm finally doing it though, it's been a long time coming. 2nd worst bank - next to wells Fargo that is Credit unions only, been preaching that for a while, finally taking my own advice!!

AFL-CIO Employees Federal Credit Union sits on the corner of New Jersey AVE and F St NW in the AFT…read morebuilding. It is a convenient location for all those that are part of a labor union and/or work for a labor union. At first I thought that this was nothing more than an ATM location. But after being around for a bit, and talking with a lot of coworkers, I came to realize that this was a functioning location with a counter complete with tellers. I came here to open up a new account and I find myself leaning more towards credit unions than banks. To note, I had started the application process online to open and account and never heard back from anyone at the credit union for months. I ended up coming into the branch and talking with the staff member responsible with opening accounts. I explained that I had applied to open an account online and that there was no movement. I guess it was a misstep on their behalf. I then asked if I could have hard copies of the application and I would get it filled out and return later that day. Luckily for me, the application process with hard copies was much easier to complete than it was online. Just be aware of the forms you are giving, they tried to slip in an application to apply for a loan for me. Within less than two hours I had my forms complete and I was heading back to this location to hand them in. All I had to do was wait for the forms to be processed by the staff member and then I would hear back from them. True to her word, I had an email shortly thereafter that my account was created and that I would received my checks and card within 7-10 business days. Here is where I thought I was being fooled with. After that email, I did receive an email with my account information. However, when I went to the website to enter this information to confirm and setup my account online, I kept getting denied access. At that point I called the customer service number to figure out what was going on. The lady that helped me via this route was super nice and figured out that they did not give me the complete account number, it was missing a single digit. After that was cleared up, my online account (and mobile account for that fact) were setup. The ten days I was supposed to get my checks and card had come and gone. I called the number for the staff member that initially helped me and had no luck when it came to making contact. At that point, I decided to drop into the branch again. Talked with the staff member and found out that a request for checks and my card was never completed and sent. Once that was cleared up I finally received me card and checks and was able to finally use this account for the reason I set it up.

On 03/25, I tried to make a car payment at the Rockville Wells Fargo bank. 1 teller was working. 3…read moretotal people in line. 2 other employees were laughing in the drive up window. Another employee was on a computer. After waiting 10 minutes with no movement, I drove around to the drive thru. Was told by the blond lady that my payment transaction would take more time because only 1 teller is present. Why does anyone need to spend 20 minutes to give the bank $? 4 employees? Managers don't help out in a pinch to ensure good, timely service? Extremely Poor Customer Service! Please give your $ to the Chase Bank, a block away. Thank you.

Two doors to get inside. The first one is light enough. Wait for someone in a wheelchair to open…read moreit. The second one is way too heavy. Sometimes somebody comes to health and sometimes they don't see you so there is a doorbell there that you could bring. The manager is incredibly helpful and friendly. The teller was a little more dismissive and basically said you should've called for an appointment or scheduled it online. The manager immediately stepped in and said you couldn't be seen within 10 minutes. There's nothing to complain about really here, nor is there nothing to really celebrate about here.

I had to get a power of attorney added to multiple of my parents' accounts and one of the premier…read morebankers, Jennifer Compton, spent several hours with me working through the process. Friendly, knowledgeable, and a real asset to the company. Much appreciated!

About ready to just withdraw from this unscrupulous and lying bank location. And when I say…read morewithdrawal I mean it all, as the bank employees and managers are a bunch of liars. They make up rules based on the customer and let me say a complaint to corporate changes there tune very quickly. If the manager tells you it's policy, check with wells because he is probably lying!

I appreciate that they're open after 5pm pretty much every day! Until 6pm most days and even 7pm a…read morecouple of days a week. And overall the staff have been helpful every time I've popped in with a request

This bank is located is the very gay-friendly area of DC; it's in a very nice neighborhood near…read moreplenty of shopping and dining! My experience during this visit was positive. This location is open until 3pm on a Saturday, later than all the other nearby TD Bank locations. I was immediately greeted when I walked in and was assisted by the head teller, Meren, who took care of several account services needs. It took about an hour in the bank, with various disruptions, computer issues, and technical errors, but I had an hour to kill, and the bank had convenient hours. I will return for future banking needs if I'm in the area.

Tran Vo and Lionel Asante are awesome! They are very helpful and knowledgeable. Even with…read morecomplicated issues like dealing with online accounts for my 93 year old mother with dementia. Often banks provide impersonal service. Tran and Lionel treat you like a family member.

I have a regular checking account with Chase. I pay no monthly fee because I have automatic…read moredeposits far in excess of what is required in order for Chase to waive the fee. Last year, I noticed an unidentified $25 fee had been deducted from my account. Bewildered, I discovered that this fee had been deducted during each of the previous six months. When challenged to identify the fee, Chase acknowledged that, without my knowledge or consent, it had converted my checking account into a type that carries a $25 monthly fee. When I complained that this action was taken surreptitiously and utterly without notifying me or seeking my consent, Chase sheepishly converted the account back into its original type. Yet the bank would only refund $25 rather than the full $150 it owed me! Infuriated, I brought the matter to the attention of the District of Columbia's Attorney General (AG). The AG agreed that Chase's conduct was untenable and wrote to the bank, calling for it to refund my money in full. Chase has refused to do so. Indeed, it has defied the AG's request and done nothing to remedy what is essentially an illegal seizure of funds from my account. This situation parallels a case in which the Consumer Financial Protection Bureau (CFPB) fined Wells Fargo $100 million for the widespread illegal practice of secretly opening unauthorized deposit and credit card accounts. Yet when I brought my case to the CFPB, it said it could do nothing because not enough other people had complained about the same practice. Will Chase be allowed to help itself to others' checking accounts with impunity? Apparently so, as the CFPB is being blocked by the Trump Administration. Thus, even if hundreds or thousands of people report the same thing I did, Chase will be allowed to keep its ill-gotten gains without any challenge.

I have had an Account with Middleburg bank for about 10 years. I opened it up with free checking…read moreand savings accounts. They recently merged with Access Bank and I got a notification that if I did not have $1,200 in my checking at all times I would be zapped with a $15 service fee. I was not given any other options so I closed my account. Not great customer service at all. I went in to close my account they didn't even ask me why. They did not try to keep my business I guess it was not that important to them.

Our business account for my real estate business is located at the Middleburg Bank in Leesburg and…read morewe can't imagine it any other way. From staff and bankers who make the effort to get to know you, call you by name and look out for your best interests, we feel we're at home with Middleburg Bank!