I extend my sincerest thanks to Beau F. and Claire C. for the time and effort it took to cash 25…read moresavings bonds and change my last name on all my accounts. I knew going in to the branch that these tasks would be tedious, and so I am extra grateful that these two branch associates met me with warm kindness and patience. I could not have checked these items off my to-do list without them! As a long-time M&T Bank customer, I highly recommend this branch.

I would like to thank Maggie for such a great customer service. She's very patient, attentive,…read moreknowledgeable, and an asset for this branch. Thank you for your help!

I've been trying all morning to contact the branch, cenral office, and no success. The local branch…read morerings, then a busy signal. Same with central office. My recent transaction of procuring a cd required two taxi rides for me, and I still received an incomplete copy of the paperwork. Information was incorrect and had to be redone ergo the second visit. I received a call from the area manager which was past due but addressed my complaints. She answered every question, offered solutions, and was just the person to talk to. I assured her that I had no intention of leaving B&H. However, I did call the call center afterwards to ask a question. In my packet of paperwork for the cds, I was not given a copy of the papers I signed designating beneficiaries as well as designating power of attorney on my accounts. I was told by a bank staff member that normally the bank does not give copies out to the owner of acccounts. I replied that I needed copies and he agreed to send them. The call center lady said "of course you get copies of anything you sign". Communication of Bank policy problem which needs to be addressed immediately. The area manager I'm sure will take care of this issue. She was the bright spot in this situation.

I have been with Burke & Herbert for 20 years and I have to say, I've grown more and more…read moredissatisfied with their service. I joined them only because some friends of mine who are locals, have been with them forever and seem to think B&H hung the moon. I have had more issues with * debit cards and debit card fraud issues * delayed real time turnover of checks * the ability to open a new account I used to have accounts with CapitalOne and they seemed more user friendly. You can open a new sub account easily from home on their app or online. Not so with Burke & Herbert. I am considering a change of bank because of all this. Nick Pino Dissatisfied Burke & Herbert customer 571-217-6750

I continue to receive fantastic service from this branch. I've been banking with the company since…read moreI was a kid (when it was First Virginia Bank, which was acquired by BB&T). This Clifton branch has been my mom's branch for twenty years, and my latest dealings with them were to manage my mom's estate after she passed away last year. There is so much paperwork involved in closing an estate and a lot of documentation required. It's been such a relief to have such helpful, patient people there to help me.

Am a member (for now).. went in to convert some coins into paper... 1. They no longer have coin…read moremachines. 2. They wouldn't take the coins unless I rolled them (service no longer lives at NWFCU). Rolling them presents a challenge when you know you don't have enough of a certain denomination to fill a roll.

A few years ago, this institution supported a teller who exhibited horrific customer service. The…read moreVP for customer relations contacted me and was more rude/ unprofessional than the teller. The VP customer relations' boss contacted me and he was the complete opposite - truly a professional and customer-focused satisfaction. Shortly after that incident at the Old Centreville Road location, it closed (excellent). I closed all accounts except the one "share savings account" as our mortgage is serviced by the institution as well. But I've noticed their business has dropped way off (excellent). Recent burglary has me finally with the insurance check in my hand but it needs NWFCU signature. Should be easy and straightforward - right? - wrong. They want adjuster's report and repair order so I have to go back home bug my insurance company for the adjuster's report and print the repair order and journey back. I mean this is a $13k repair on a $1M+ home. Ridiculous inconvenience. Bottomline - want service? Need a credit union? Check out Navy Federal - simply AWESOME. I refer to them as the "anti" Northwest Federal Credit Union.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

*3.5 stars* I…read moreusually visit the Fair Lakes location, but sometimes this one is more convenient. I've been banking with United since 2003. That's such a long time, yet there's not much I can really say about this place. I don't love it, yet I don't hate it - very ambivalent. I can say that the employees here are a little more friendly at this location compared to Fair Lakes - at least they smile more. Overall, they're efficient. I've never had any real issues with the employees and there's never been any error with my account - that's a solid plus.

The employees at this bank branch are an excellent team. They are efficient, friendly and willing…read moreto help in any way they can. The physical structure of the bank needs a little maintenance and paint but the actual banking experience is excellent.

Nobody enjoys going to the bank and I hadn't been to a branch in years but the teller was very…read morefriendly and helpful here. Truist isn't anything special as a bank but this branch was very helpful and I'd go back here if I ever need anything.

This is a pure customer service issue. And it happened 2 weeks ago. Stay away from this branch…read more The Branch leader there does not manage personnel, even when they're busy, he sits in his office with the door shut playing on his computer..most likely watching porn. the bank associates I was waiting to talk to kept saying they'd be right with me, then pushed me aside for others who came in sfter me. I had called 2 hours earlier to set up an appointment, but no one returned my call. There were two bank associates working with clients. I was the only one waiting. Then, 2 other people started waiting for the bank associates. I waited patiently, quietly, and one of the associates said they would be right with me. She did not ask what I was waiting for, or offer to get the Branch Leader. I continued to wait for 30-40 minutes in total. I was there to get a cashier's check, and no one would help me. I also limped into the branch with a knee in a brace as I needed knee surgery the following week. No one offered my coffee or water. No one asked what I needed, Then, one of the bank associates got freed up, and proceeded to tell the person who came in last, she would help him. I complained that no one would help me. She said, "well he has an appointment". I pointed out I called ahead and wanted to set up an appointment as well. But no one answered or returned my call. She then told me the Branch Leader would assist me. Again not asking me what I needed. She then had the person who came in the last step into her office and proceeded to help him. 5-10 minutes later Eduardo comes out and asked who he can help. I say me, as I've been waiting too long, He dodges answering my complaint, just saying well, I'm here now, what do you need. I cut right to the chase and said I needed a cashiers check for $4300, and he goes oh, our tellers can assist you with that. He had no interest in diffusing the situation and assisting me. Then, I say, Jesus F'ing Christ, I waited here for all this time for no reason? Why didn't anyone simply say, they were busy, and I could get what I needed done with a teller? Why didn't one of the teller's who were standing there doing nothing, come ask me what I needed? Then Eduardo Camara said, "you can't curse at my employees, if you do it again, we won't serve you and you will have to leave. Or I will call the police. Not only had I not directed my frustration at anyone in particular, I said, "I can curse whenever I f'ing want to" He proceeded to stand behind me and try to intimate me. He did absolutely nothing to assist me but acted like he was bent out of shape for help even addressing me, then he tried to escalate the situation!. No apologies for getting screwed over by him or his staff from HIM!!!! The teller was kind, and nice unlike Eduardo who was a pompous ass! Threateninmg, and humiliarting me in front of his staff. He's completely out of control and should be removed from his position.

If you are looking for a no frills credit union, then this is the establishment for you. They…read moredon't do Paypal, they don't to Zelle, and linking other bank accounts doesn't work, and their website is outdated. I have been unable to update my phone number since March and still today it's not working. I be closing my account and moving my funds elsewhere.

ACFCU helped me become a 1st time homeowner. My whole experience was smooth even with my request…read morefor a quick closing. Every step was straight forward and the team was always available to answer questions. My Mortgage Officer, Chantal was amazing. She was easy to talk to with a cheery disposition. She explained every step, she helped me make changes at the 11th hour and always answered my calls and emails in a timely manner. Thank ACFCU for the wonderful experience.