I like coming to this EECU branch. The staff are friendly and helpful with whatever I've needed…read more I've noticed they offer a variety of services. I appreciate that the staff remember your name and members of your family. I appreciate going into EECU and using the ATM as well. EECU has been my go to bank for years and will continue to be.

Cergio is extremely ambitious and does great work. I stopped by this branch which I do a few times…read moreeach year on average. Most of the time we use a branch closer to our home but this branch is convenient if you have errands to run in the 377 area in Watauga. After getting a little money, I was headed out the door when a gentleman (Cergio) asked if I was interested in saving money on my Chevy's loan. I told him my Chevy was paid for but we bought a new Cadillac a few months prior and I had been trying to get that loan over to EECU with zero luck. In fact, I had been told they were 90+ days behind and were not working to refinance loans very much. I was shocked when the people at our home branch had told me this. All previous experiences with EECU had been great in terms of incentive, speed, service, etc.... I had always found everyone very helpful and responsive so this lagging lengthy display was a new experience. I asked Cergio if he was serious and if he could get the loan switched over within a few weeks. He told me he felt that was exactly what he would do. I spent few minutes getting him our details, exchanging emails and phone numbers and off I went curious as to how this would progress. I had applied four months prior at our branch but was told they could t help us for months. Within 2-3 weeks, Cergio got our loan refinanced, saved us some money with a lower rate and had the loan closed. He even assisted in getting our insurance certificate over to the right people at EECU. Thank you Cergio and Watauga EECU! You did a super job and helped me accomplish something I had been trying to do for months. He had no idea when he approached me. I wanted to let his management team know that his efforts and service are rare today and we appreciate him!

July 2020 the doors are locked. A sign says you must call for an appointment…read more FYI that is not the case at Chase. There you can walk right in during normal hours. Google Maps and Yelp should have this information and every business should accept the responsibility of maintaining all such public sources of their hours and public availability. If not, they really don't want your or my business, now, do they? Wells: why don't you keep this information up to date on public media sources instead of allowing customers and potential customers to waste time because you're either lazy or incapable?

Horrible service at Wells Fargo Grapevine branch. Long waits, one person working, no bankers. I…read moreguess nobody wants to work here. Considering the banks recent history and violation of customer accounts that's not surprising.

BEST Branch location in the United States! I have had the worst experience with Bank of America. I…read morehave been to different branches in different states and this one BY FAR outpaces them all. The people are nice, professional, and actually Helpful!! This Branch should be the model for the ENTIRE COMPANY (including their corporate offices because it is HELL calling their customer support line). More importantly, Morgan L. (relationship banker) needs to run the company. After getting misinformation from all different BOA employees (through the support line and other Branches that caused my 10 errand earlier this week into a 3 day expedition), Morgan calmly, politely and professionally was able to do what multiple on the support line and the Lake Worth Branch either didn't know how to do, or were too lazy. She was AMAZING!!!! Why can't their be more Morgan's in the company!!! TAKE NOTE BOA........MORGAN SHOULD BE THE NORM of how to run a bank! I wish my company was hiring. She made my 3 days of Hell trying to work with BOA melt away. She was AMAZING and so quick and efficient!!!

The only time I've ever had an issue is when I have to go inside - there never seems to be enough…read moretellers. The wait is what gets me - there's always a line and only 2 tellers. But if you use the drive through it's super quick & you'll be in and out. All of the staff is nice & the location is right beside Walmart & eating options - makes it super easy to make as a stop while running other errands. Xo.

I am a previous customer of Navy Federal and while creating a new account online the artificial…read moreintelligence for Navy Federal deemed something fraudulent. When I went into this branch to try and sort out what the problem was with all the proper paperwork the staff said they don't know and i need to do what the email says. No one can tell me why so my assumption is ai runs Navy Federal and the employees can't explain ai's decisions. I spent months trying to resolve this with several employees and following the directions emailed to me but in the end nothing changed. It's probably a good thing if these people can't figure out how to correct a problem in the account creation process why would I trust them to protect my money.

I've been to this location several times over 2-3 years and have always found the staff to be…read morehelpful, but Billy is definitely the person I would choose to work with. Billy's professionalism and willingness to assist makes a real difference, recommend he be set as the on boarding professional to train other staff members that may struggle with connecting with the customers.

"Papa Mike Fort Worth's Concierge" wants to give a big "KUDOS" to Wells Fargo my bank located on…read more8600 N Beach St, Fort Worth, TX for coming out of the "Woke-ness" and into the "Light Of COVID Truth" allowing my great Bank Tellers and Managers to show their Smiling Faces" !!! What a GREAT crew !!! It was a GREAT Birthday Present!!!

Terrible customer service. My father passed away and trying to settle his accounts with a court…read moreordered small estate affidavit took almost a year. Their "life events" department was rude towards me. When I told them I plan to sell his house, the response was "what makes you think you can just sell his house?" This comment was upsetting. I will NEVER bank at wells fargo. They have terrible leadership. The branch employees do the best they can regardless

Chase Bank on Bryant Irvin has the BEST customer service out of all branches in Fort Worth. The…read morebranch managers are out of their offices and actively engaging with their customers. This is my branch of choice - because - I feel valued here. The WORST customers service is the new branch on McPhearson Road. I tried three different times to get help (and I'm a private banking client - they could care less!) and was unsuccessful all three times. They just don't care! Go to the Bryant Irvin branch. You will be respected and helped quickly.

Worst bank and customer service I've ever experienced. They wouldn't give me change for $200 for…read morethe business that I work for without my boss account number. I need CHANGE. Not a deposit or anything like that. Ended up going across the street to my bank Bank of America. This is why I live Bank of America. I hate Chase and this bank was horrible. Handling 10 customers at the same time. Took 10 minutes for me to get my $200 back and go across the street

The most unhelpful branch in all of Fort Worth! I've lived here for 5 years and every time I've…read moregone in they say they can't help me and send me to another branch. After a year I'd avoiding this location I had to go in due to a time crunch and once again they said they didn't have anyone who could help me and sent me to another branch.

Not my favorite. Always seems to be a long line (before COVID) and not the best experience I…read morealways have had at other banks and credit unions. I go there when it is necessary. Ok, so you want details, I get it: 1. The staff we dealt with has seemed kind of know it all. 2. On more than one occasion they didn't treat us a valued customers. 3. It is always a long line and crowded (at least as luck would have it when we have to go). 4. There are numerous fees and other charges if you don't have a minimum balance, or have direct deposit. Not sure what else to say here, but for what it is worth, there are better choices to do your banking.

The lady working was very kind and professional. The building was clean and the air conditioning…read morewas Extra cold which felt amazing.

From the owner: Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

Employees are uneducated, They don't know what a stamp of cancellation, made me run around for 2…read morehours just to cash a check.

Highly recommend this place is you like loooong lines. I waited over 30min inside to deposit a…read morecheck. Of course, they're drive thru are all closed. One person behind the counter. Everyone was frustrated.